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I Wouldn't think of staying anywhere else. Hotel Staff were great! Super friendly and helpful. My husband was there for a little over three weeks and they were Great! easy to work with being I was far away and had to take care of things...More
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 1 week ago
Thank you for choosing Extended Stay America and for your fantastic review. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was so good to have you here, and we look...More
Tammi, Debbie, Logan.
Friendly, professional and considerate!
I have needed to stay here longer than expected. They each have contributed in helping to make my stay a pleasant one! Quality customer service can make all the difference!!More
Thank Ld W
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 February 2018
We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about Tammi, Debbie and Logan. We enjoyed having you as our guest and look forward to welcoming you back soon.
I stayed at this Extended Stay for 10 days. I was on the first floor. My room had ants (even in the bed and yes, I cleaned/bleached everything from the kitchen to bathroom to tables), there were NO utensils/dishes/pots/etc in room and NONE available at...More
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 6 days ago
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns.
Even the employees know the Wifi support is useless at this hotel. What more do you need to know? There are better places nearby with good wifi FOR LESS MONEY. I went with Marin Suites and am much happier.More
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Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 9 March 2018
Kenneth, please accept our apologies for the problem you encountered with the internet connectivity while you were here. We have discussed your feedback with our service provider to look into this matter so that no future guest experiences the same. We encourage you to try...More
Don't get me wrong. This is a great place to stay when your away from home working or traveling. The rooms and staff are great. Nice TVs, bathrooms, cooking area, gym, and pool area. However, the pet relief area needs a major renovation. Not all...More
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 22 February 2018
Thanks for staying with us. We are happy to know you liked the service offered by our staff and that you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concerns have been shared...More