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Extended Stay America - San Rafael - Francisco Blvd East

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Traveller (29)
Room & Suite (21)
Dining (3)
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Overview
  • Excellent41%
  • Very good23%
  • Average19%
  • Poor11%
  • Terrible6%
Travellers talk about
“front desk”(35 reviews)
“indoor pool”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Offers from Extended Stay America - San Rafael - Francisco Blvd East
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (186)
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Traveller rating
69
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12
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69
42
33
22
12
Show reviews that mention
All reviewsfront deskhome away from homeindoor poolevery monthrooms are cleanlive herenice place to staythe king size bedlarge roomenjoyed my staydebbiekitchenetteloganesapetsdouglasappliances
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1 - 5 of 178 reviews
Reviewed 1 week ago

I Wouldn't think of staying anywhere else. Hotel Staff were great! Super friendly and helpful. My husband was there for a little over three weeks and they were Great! easy to work with being I was far away and had to take care of things...More

Thank raaey321
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 1 week ago

Thank you for choosing Extended Stay America and for your fantastic review. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was so good to have you here, and we look...More

Hotel's Favourite
Reviewed 2 February 2018 via mobile

Tammi, Debbie, Logan. Friendly, professional and considerate! I have needed to stay here longer than expected. They each have contributed in helping to make my stay a pleasant one! Quality customer service can make all the difference!!More

Thank Ld W
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 February 2018

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about Tammi, Debbie and Logan. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely,...More

Reviewed 2 weeks ago

I stayed at this Extended Stay for 10 days. I was on the first floor. My room had ants (even in the bed and yes, I cleaned/bleached everything from the kitchen to bathroom to tables), there were NO utensils/dishes/pots/etc in room and NONE available at...More

Thank SSStranger
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 6 days ago

Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management

Reviewed 8 March 2018

Even the employees know the Wifi support is useless at this hotel. What more do you need to know? There are better places nearby with good wifi FOR LESS MONEY. I went with Marin Suites and am much happier.More

Review collected in partnership with Extended Stay
Thank kennetha429
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 9 March 2018

Kenneth, please accept our apologies for the problem you encountered with the internet connectivity while you were here. We have discussed your feedback with our service provider to look into this matter so that no future guest experiences the same. We encourage you to try...More

Reviewed 22 February 2018 via mobile

Don't get me wrong. This is a great place to stay when your away from home working or traveling. The rooms and staff are great. Nice TVs, bathrooms, cooking area, gym, and pool area. However, the pet relief area needs a major renovation. Not all...More

Thank lezfemme
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 22 February 2018

Thanks for staying with us. We are happy to know you liked the service offered by our staff and that you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concerns have been shared...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Self-Serve Laundry
Breakfast included
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 143 - US$ 225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 143 - US$ 225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (29)
Room & Suite (21)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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BorderCollie04
10 May 2017|
AnswerShow all 3 answers
Response from Maria L | Reviewed this property |
no
0
Votes
Google Translation
landonp842
12 December 2016|
Answer
Response from Timeseeker | Reviewed this property |
I really can't answer that, but based on the fact that they offer bare basics for what little they do offer, I wouldn't count on it.
0
Votes
Lisa R
8 March 2015|
AnswerShow all 3 answers
Response from Anastasia G | Reviewed this property |
ann was complete on breakfast items coffee and tea aavailable also, more than enough to get your day started
0
Votes
Room Tips
"the first level since to have the biggest room."
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""Free" breakfast is only continental."
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"Go somewhere else"
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"Check room to make sure it's clean before you unpack"
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