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Extended Stay America - San Rafael - Francisco Blvd East

183 reviews
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Traveller (29)
Room & Suite (21)
Dining (3)
Overview
  • Excellent38%
  • Very good24%
  • Average20%
  • Poor12%
  • Terrible6%
Travellers talk about
“front desk”(34 reviews)
“full kitchen”(8 reviews)
“indoor pool”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - San Rafael - Francisco Blvd East
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (183)Write a Review
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All reviewsfront deskfull kitchenindoor poolevery monthrooms are cleanlive herenice place to staythe king size bedenjoyed my staythe room was nicedebbiekitchenetteloganesapetsfreewayappliances
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1 - 5 of 175 reviews
Reviewed 3 days ago via mobile

Don't get me wrong. This is a great place to stay when your away from home working or traveling. The rooms and staff are great. Nice TVs, bathrooms, cooking area, gym, and pool area. However, the pet relief area needs a major renovation. Not all...More

Thank lezfemme
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 days ago

Thanks for staying with us. We are happy to know you liked the service offered by our staff and that you had an overall pleasant stay. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concerns have been shared...More

Hotel's Favourite
Reviewed 3 weeks ago via mobile

Tammi, Debbie, Logan. Friendly, professional and considerate! I have needed to stay here longer than expected. They each have contributed in helping to make my stay a pleasant one! Quality customer service can make all the difference!!More

Thank Ld W
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 3 weeks ago

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about Tammi, Debbie and Logan. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely,...More

Reviewed 6 days ago via mobile

In addition to the expected and necessary things—cleanliness, security, large room, modern television and appliances, easy parking with spaces that can accommodate even the largest pick-up trucks and luxury sedans—ESA San Rafael very noticeably has great staff. The management here must put quite thoughtful effort...More

Thank AgentDoubleOSoul
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 5 days ago

Thank you for sharing a fabulous review of Extended Stay America. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best stay possible. Feedback like yours...More

Reviewed 2 weeks ago

ESA recently upgraded their wifi and TV's. The speed has improved and the additional channels and bigger TV is very nice. Overall, the staff are very caring and attentive. This has been an especially nice long term stay, made better by really great staff!More

Thank dbirdrn
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 weeks ago

Thank you for the four-star review of Extended Stay America. We are glad to know you had a great stay here and loved everything we offer. Your compliments will certainly be shared with our entire staff for a job well done. Thanks again for choosing...More

Reviewed 2 weeks ago

My wife and I lost our home in Santa Rosa to the wild fires in October. We have been staying here at reduced rates (thanks to Tammi the Hotel Manager) since November while we look for a new home. Our stay has been great! And...More

Thank SteveLH51
Response from 00esa, Manager at Extended Stay America - San Rafael - Francisco Blvd EastResponded 2 weeks ago

Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were impressed with the top-notch service provided by our associates. It was a pleasure hosting you at Extended Stay America, and we look forward to serving...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Self-Serve Laundry
Breakfast included
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 134 - US$ 205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 134 - US$ 205 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (29)
Room & Suite (21)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
BorderCollie04
10 May 2017|
AnswerShow all 3 answers
Response from Maria L | Reviewed this property |
no
0
Votes
Google Translation
landonp842
12 December 2016|
Answer
Response from Timeseeker | Reviewed this property |
I really can't answer that, but based on the fact that they offer bare basics for what little they do offer, I wouldn't count on it.
0
Votes
Lisa R
8 March 2015|
AnswerShow all 3 answers
Response from Anastasia G | Reviewed this property |
ann was complete on breakfast items coffee and tea aavailable also, more than enough to get your day started
0
Votes
Room Tips
"the first level since to have the biggest room."
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""Free" breakfast is only continental."
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"Go somewhere else"
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"Check room to make sure it's clean before you unpack"
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