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San Mateo Marriott San Francisco Airport

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Traveller (201)
Room & Suite (78)
Traveller (201)
Room & Suite (78)
Pool & Beach (21)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
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Service
Value
GreenLeaders GreenPartner
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members.
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Property amenities
Pool
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Wheelchair Access
Airport Transportation
Paid Wifi
Paid Internet
Room Service
Bar/Lounge
Public Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
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Location
Full view
49Car recommended
Grade: 49 out of 100
39Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Reviews & more
784Reviews
235Photos
6Q+A
100Room tips
Traveller rating
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+7
The reception was friendly and helpful, wide hallways, two little gyms with good equipment (one cardio and one weights), on-site dinning, airport shuttle that leaves on the hour and a large bedroom with comfortable bed and pillows....but...

Heat didn’t work and was on an antiqua
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Response from JhaneelT1, Front Office Manager at San Mateo Marriott San Francisco Airport
Responded yesterday
Dear Ludio_and_Stad Thank you for taking the time to share your feedback regarding your recent stay with the San Mateo Marriott. We appreciate your kind words regarding our staff and will share your comments to celebrate their good efforts. Our most sincere apologies for any inconvenience experienced during your visit. While we have recently completed our Lobby renovations, we are excited for the start of our guest room renovations in January 2019 which will update the look and feel of the entire property and address the concerns mentioned in your post. We truly hope to have the opportunity to better your future experience should your travels bring you back to the San Mateo area.
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The staff was very friendly, that’s why I gave 2 stars. The room smelled of feet and mold. Our first night was a nightmare, no heat! Definitely around 50 degrees. Since it was evening, we figured maintenance was off duty. We slept fully clothed with our coats on. The next morning
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Response from ElizabethS5939, Front Office Manager at San Mateo Marriott San Francisco Airport
Responded 2 weeks ago
Greetings, Providing the highest level of hospitality is our main priority and it seems we have fallen short of that during your stay with us. Our sincerest apologies for the issues encountered during your stay and the inconvenience experienced due to said issues. We will begin room renovations in January of 2019 that will help complete the look and feel of our property. These renovations will help address the issues mentioned in your comment and help reinvent this hotel. I will be sharing your feedback with my engineering team so that we are able to address and fix the air conditioning and TV issues. Once again thank you for your feedback and our apologies for the inconvenience experienced. We hope to see you in the future if you decide to give our property another try. Thank you.
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I travel often for work and pleasure. This is the worst Marriott branded hotel I've stayed at. It's truly a shame it could be a lovely property. There is a large parking lot and several wings to the hotel. The rooms need renovation. A/C was extremely loud on low, med or high.
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Response from JhaneelT1, Front Office Manager at San Mateo Marriott San Francisco Airport
Responded 3 weeks ago
Dear ficklepalate Thank you for sharing your feedback regarding your recent stay with the San Mateo Marriott. We are disappointed to hear we were unable to meet your expectations during this visit with us. Though we have recently completed our Great room renovations, we are excited for the start of our guest room renovations in January 2019. This should update the look and feel of our entire property and address the concerns mentioned in your post. Please accept our apologies for the inconveniences experienced; we have shared this with our Housekeeping and maintenance management team to ensure this was an isolated issue and that the is corrected moving forward. We strive to provide consistent service to our guest; our apologies once more that we failed on that goal. We hope to have the opportunity to better your future experience should your travels bring you back to the San Mateo area.
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This is a very good Marriott with the possibility of being an Excellent Marriott. The location is excellent - 15 minutes from SFO and an easy ride most of the time (rush hour can be rough). Set up as a major conference hotel it has all the services one would expect from a large
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This is an old property which has aged and needs some lie injected back. The quality of rooms, amibience, decor etc does not live up to the price that they charge. While staff are OK and show some basic courtesy, it seems to be the typical American concept of service and hospital
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Response from ElizabethS5939, Front Office Manager at San Mateo Marriott San Francisco Airport
Responded 5 weeks ago
Thank you so much for your feedback, First and foremost we sincerely apologize for the issues encountered during your stay. We strive to provide exceptional customer service and it seems we failed to meet your expectations. Our room renovations will begin January of 2019 that will help complete the look and feel of our property. Our sincerest apologies for the issues encountered with the wifi and for the unapologetic behavior of our staff. We have taken this as a teachable moment and will be addressing the issues mentioned with my team to help better our service in the future. Thank you for your valued feedback and hope to see you again if your travels bring you back to the San Mateo area.
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Meeting room
Previous
Even though the hotel description shows that there is a fitness room, I haven't seen any pictures (just the pool), so, is there a decent fitness room ?
They have a typical hotel fitness room, with 2-3 treadmills and ellipiticals or stairclimbers. Can't remember specifically. There are televisions and complimentary ear buds. I believe there are also some free weights. The fitness room has a door that goes out to the pool area.
1 vote
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Best options to get into the city from the hotel? Bart from Airport? Uber? Others?
I used Uber, it was 24$ to Union Square on a weekday around 3pm.
1 vote
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Hello, I have been planning on staying at your Marriott over the weekend, I felt a bit nervous about it after reading the surveys....odd location, difficulty getting out of parking lot, dirty towels on the floor, curtains torn to shreds etc. and I noticed NO COMPS for all of the inconvenience not even a glass of wine. I think I should pass on this one. Does anyone agree?
I agree with the other comments. It all depends on what you are doing and where you are going. If you are staying right in San Mateo / Burlingame area, it's ok. I prefer the SFO Airport Marriott on the bay. google "sfo marriott burlingame" for that. If you're busy with work, and like Trader Joe's, it's not bad.
0 votes
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I am gluten free. Are the restaurant meals prepared in advance, or can the chef accommodate me?
The restaurant does have gluten free items on the menu, but the Chef can also accommodate special requests as well. See you soon!
0 votes
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How long a drive from the San Francisco Airport? (We are departing the airport on a Saturday at about 5 pm or 5:30 pm. If you can't estimate that, how about mileage? How far from Burlingame is this?
At that time of day, you should not have a lot of traffic, so I would plan on 15 to 20 minutes.
1 vote
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Previous
12
"There are a lot of other properties in the area drive a little further and stay there"
"Specifically ask for rooms where WiFI works"
"Rooms away from the freeway and in the tower are best, very quiet"
"Upper floors more quiet."
"Pick rooms near the lift. Its a long walk on each floor to reach an elevator"
Previous
PRICE RANGE
US$ 163 - US$ 508 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san mateo marriott san francisco airport hotel san mateomarriott san mateo
LOCATION
United StatesCaliforniaSan Mateo
NUMBER OF ROOMS
476
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