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Extended Stay America - San Francisco - San Mateo - SFO

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Extended Stay America - San Francisco - San Mateo - SFO
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114 Reviews from our TripAdvisor Community

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Showing 110: English reviews
Raleigh, North Carolina
Reviewed 1 week ago via mobile

I stayed at this Extended Stay January 2017. Upon arrival the front desk associate could not find my hotel reservation and was reluctant to even look for it. Once I arrived in the room there was a distinct odor. Housekeeping did not do a thorough job in cleaning as I found things from the last hotel goer still in the...

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Helpful?
Thank Blakelee B
HSDSNMPropMgr, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to...

Reviewed 1 week ago via mobile

It is really value for money. It is more comfortable than other same class of hotel. The front desk person was really friendly and helpful. I quite enjoy staying here. We may come back again soon. It has good access to the parking lot.

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Helpful?
Thank Aaron William L
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Your feedback is important. Thank you for sharing. We are pleased to read you found value in our affordable rates and the friendliness of our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Corvallis, Oregon
Reviewed 2 weeks ago

Had a family emergency and had to go to the Redwood City area. All the other hotels were booked, or average around $300/night so we book this hotel. The staff is very friendly and helpful. There is no room service, unless you pay an extra $10/night. So everyday went down to the lobby to get more towels, shampoo, soap etc......

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Helpful?
Thank LAP201503
HSDSNMPropMgr, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.

Reviewed 3 weeks ago via mobile

Hello, I want to give 10 on 10 points to Ruby for her quick response and Hospitality. She offered the best services at the reception. Venue: 1830, Extended Stay, San Mateo, CA94404 Thank you Ruby for a very warm Welcome!! Regards, Chetan Kulkarni

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Thank CKulkarni
HSDSNMPropMgr, General Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Westbury, New York
Reviewed 4 weeks ago

I was quote on one price and when checked in received a different rate. This place is mostly for construction workers, at night there was people running back and forth making so much noise that i could not go to sleep

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Thank NCordova
A TripAdvisor Member
1 review
Reviewed 9 December 2016 via mobile

I had a wonderful experience here. All the amenities were super awesome. And what a lovely staff. The place is very near to many corporate offices and commute is pretty easy. I stayed here for a quite a long time and it was a very nice experience. I would especially like to thank Rubian, who was wonderful. She is always...

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Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

We appreciate you taking the time to share your experience. It is good to know you were well accommodated with suitable amenities and excellent customer service that were to your liking. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 3 December 2016

This is a nice place to stay and is close by to all corporate offices and retail stores. Rooms are clean and has all facilities. The hospitality shown by the Extended Stay America Staffs is really good. Especially, I need to thank one Staff Mrs. Ruby for showing such a nice hospitality and getting things sorted quickly. She is very...

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1Thank Kishore K
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for taking the time to share your experience. It is great to see you had wonderful stay at our hotel by being provided with excellent customer service and comfortable room accommodations. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Elk Grove, United States
Reviewed 10 November 2016

Nice place; clean room & comfortable bed. However, rooms are quite a bit smaller than other Extended Stay Americas. The fridge & freezers are also smaller than at other ESA. Front desk staff very friendly and responsive to needs.

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Helpful?
Thank Stephanie M
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

We appreciate you taking the time to share your experience. It is great to see you enjoyed the cleanliness of your room and the customer service provided by our staff, but I am disappointed that you felt our accommodations were smaller than what you were used to. Once more, thank you for posting your review. We look forward to having...

Sudbury, Massachusetts
Reviewed 26 October 2016

At first I couldn't find it. I mistook it being the one on Ralston Road in Belmont. Then I looked at the address.oops.I was surprised that there were no dishes, silverware,coffee maker, toaster etc. I was told to come down to the lobby to get them. But a kind man helped deliver all the things. Whew. I was also glad...

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Thank jo k
Commack, New York
Reviewed 25 October 2016

plain and simple just not happy. Shower not slip proof - found out hard way! Bed sucked! Filthy! Smelled Listen I can go on and on. I would not waste the time or money staying there. Nice location to target shopping center and food but that is the only thing good. Im am still waiting for an updated bill and...

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Thank joe b

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Near Extended Stay America - San Francisco - San Mateo - SFO

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Region: United States > California > San Mateo
Price Range: ₹ 6,827 - ₹ 14,474 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - San Francisco - San Mateo - SFO staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a lot of luggage don't get a room on 2nd floor-no elevator”
 of 5 bubbles joanko, 26 Oct 2016 | Read review
“no good room”
 of 5 bubbles F8756MQjoeb, 25 Oct 2016 | Read review
“2nd floor south side, away from freeway side”
 of 5 bubbles 400oscarg, 16 Aug 2016 | Read review
“Rooms in the front towards San Mateo center are better.”
 of 5 bubbles pisces9032, 30 Jun 2016 | Read review
“Pick another hotel”
 of 5 bubbles Ian_111, 14 Jun 2016 | Read review
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