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Americas Best Value Laguna Inn & Suites

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Americas Best Value Laguna Inn & Suites
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37 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Reviewed 27 September 2016 via mobile

Doing some night work in the area and checked in early morning. The staff was very accommodating. Room was nice and spaces. I ended up having some car trouble and Kelly at the front desk was very helpful to me when I really needed it. It's nice when you find places that still understand customer service. I will be back....

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Helpful?
Thank Robert C
Henderson, Nevada
Reviewed 20 July 2016

I stay 1 night 7/16, first the lie. There is no Breakfast, no coffee, dirty room. over price for this damm place, And of the top all of this. They charge my Credit card 2 X! First one $175.25 and the 2nd one$175.75, First the room is not worse $75.00. I called them the owner said it was a mistake...

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Thank magdig2000
Monterey, California
Reviewed 27 June 2016

people posting great reviews are truly reviewing. Online pictures are very deceptive. I paid $190 for a one night stay. The gentleman at the window was like "congratulations, you qualify for a room upgrade! you'll get a room with a Jacuzzi" yeah right! no-one gives stuff for free. It's probably the only room he had and wanted to make sure...

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Thank mag725
Reviewed 25 June 2016 via mobile

Jimmy was very helpful and informative. He talked about things to do in the surrounding area because we are not from around here. There's no pool but the beach isn't that far. Really good customer service here so far! Thank you!

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1Thank Alexis G
Reviewed 23 June 2016 via mobile

Great staff! Fast, courteous, great customer service! Kumar and Seth assisted me and they were ever so helpful, courteous, and kind. I had a pleasant stay, the vibe of the hotel itself is good. It was pleasant and I can't think of a better place to stay in this area.

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Thank jesssica s
Aliso Viejo, California
Reviewed 17 June 2016 via mobile

We had a great stay. The staff were great, the rooms were clean and well maintained. Didn't notice anything wrong with the place. The price was a lil high, but wasn't outrageous considering it's the OC. The restaurants next door were pretty cool-In-N-Out and A's Burger.

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Thank thebenman
Reviewed 23 May 2016

So we paid $150.00 for the night, we get to our room and immediately I wanted to check out. The pictures were deceiving. My apartment is nicer than this hotel, I really thought about checking out as soon as I arrived. First off, the customer service was terrible, the man behind the counter did not smile once, and looked at...

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2Thank NadineBinion920
Reviewed 19 May 2016 via mobile

Location was excellent for everything I needed. From the time I checked in the staff was friendly and accommodating. My room was very large and very clean. I would definitely stay here again and recommend it to others.

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1Thank Mrguy7
Sacramento, California
Reviewed 28 December 2015

If we hadn't arrived after 10:30pm exhausted, we would have left immediately. This bed must have been found in a rummage yard, or left over from the 1970's ! When we walked in the room, all the furniture shimmied (I'm 6'2'', 204lbs, my wife is less than 125lbs). Room did not match the photos online ! Room was horrible. Service...

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Thank srd_11
Atlanta
Reviewed 10 October 2015

I know SoCal is expensive, but this place is overpriced. Room decently clean, recently painted, but remodeled with horrible workmanship, still dingy-looking. I think the mattress was an old box spring. Shower head was low for me and I barely top 5 feet.. Freeway noise, train noise (horn and all) was annoying. i am really not that picky. I've stayed...

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Thank AtlantaJenJen
jp012131, Manager at Americas Best Value Laguna Inn & Suites, responded to this review

We truly apologize for your less than memorable experience during your recent stay with us. We have made sure that these issues are immediately resolved including but not limited to retraining our staff on guest satisfaction, and what it entails to provide our guests with a comfortable experience. We have recently renovated our rooms, but still welcome constructive criticism, so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Americas Best Value Laguna Inn & Suites

Address: 28742 Camino Capistrano, San Juan Capistrano, CA 92675-1004
Region: United States > California > Orange County > San Juan Capistrano
Price Range: ₹ 6,670 - ₹ 8,984 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Americas Best Value Laguna Inn & Suites 2*
Number of rooms: 32
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Questions & Answers

Questions? Get answers from Americas Best Value Laguna Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms by the freeway are very noisy”
 of 5 bubbles mag725, 27 Jun 2016 | Read review
“This hotel is across the street from the train track, need I say more?”
  • So much dust everywhere!!!
  • I don't know if there's mold in there?
  • In-n-out was delicious though!
  • Can't tell but the light was filthy.
  • What the hell is that? This was in our bedroom!
  • Look like someone kicked the door in...
  • There was dust everywhere.
 of 5 bubbles NadineBinion920, 23 May 2016 | Read review
“get a third floor one”
 of 5 bubbles 70anniea, 12 Apr 2014 | Read review
“Stay away from Americas Best Value Inns!!”
 of 5 bubbles Madea119, 8 Mar 2014 | Read review
“Stay in Aliso Vejio instead. It is just a few minutes away and has a much greater selection of new hotels.”
 of 5 bubbles Dre80, 21 Aug 2013 | Read review
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