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Hilton San Jose

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Hilton San Jose
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1,090 Reviews from our TripAdvisor Community

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Showing 1,043: English reviews
San Diego, California
Reviewed 25 April 2016

Pros: Good enough room, convenient location, and helpful/friendly staff. Cons: Parking and getting out of the hotel in a car is a challenge, especially when an event is held at the attached convention center. The hotel food is ATROCIOUS. Do not bother with the Affinity Restaurant or room service if you actually enjoy non-cafeteria food. The rooms also have a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank carolynkd
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We always appreciate hearing back from our valued customers about their stay with us. Thank you for completing the Hilton survey as well. I have responded back to your comments. Please accept my sincere apologies for your unfavorable experience with Affinity Restaurant. As our Chef takes a great deal of pride...

Roseville, California
Reviewed 23 April 2016

This hotel priced me with a 2bed and sleeper sofa. When we got to the room we had 1bed and 1chair. They would not change due to over booking so 4 people had to share a bed and floor! For $335 that's not respectable. Plus the wait staff at the restaurant was horrable!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank breeah2003
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. Thank you as well for completing the Hilton survey which I have responded to. Please accept my sincere apologies for the issue with your accommodations. While we never intentionally overbook, we are challenged at times with...

Seattle, Washington
Reviewed 22 April 2016

The hotel was very clean and the rooms were quiet. I did not hear any of my neighbors (side or above). The location is walkable to many restaurants and the university. There is also the transit/train right across the street from the hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lsikSEA
Dallas, Texas
Reviewed 21 April 2016 via mobile

I recently stayed at this hotel for a conference that was at the convention center next-door. The hotel was very nice, rooms were clean. The only downfall was that the bar restaurant/area was slightly understaffed, as there is about 2000+ attendees there and they were short staffed at the bar. I would recommend this hotel, located in downtown area, with...

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Helpful?
Thank Chad D
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to our continuous improvement process and we appreciate your comments. I was pleased to hear that you had a very good stay and enjoyed our convenient location adjacent to the convention center. I do apologize that the service was a bit slow in Affinity. The area...

Los Angeles
Reviewed 21 April 2016

Quite attractive hotel, great location, easy access to Conventon Center. Rooms quiet, great bed, double room a bit small. Excellent bell staff and attentive desk personnel. Awesome gym! Pool a bit small but very nice deck.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Elliejoon
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. It is always a pleasure to hear back from our valued customers about their stay with us. I was so pleased to hear that you enjoyed your stay including our downtown location, comfortable beds and awesome fitness center. We are very fortunate to have a great team of hospitality professionals to...

San Antonio, United States
Reviewed 19 April 2016

The hotel is clean, modern, staff service and attentiveness is professional and friendly. Valet or self parking is available. In Downtown San Jose, highways are accessible, walk to downtown is nice, places to eat nearby.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Marylou O
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. It is always a pleasure to hear back from our customers about their stay with us. I was so happy that you enjoyed your stay including your clean and comfortable accommodations, our downtown location and our professional and friendly staff. We appreciate your kind remarks. Thank you for your business and...

Los Banos, California
Reviewed 19 April 2016

Went to check in and present them with my be my guest voucher and the declined it. Didn't even offer a solution until I called to complain from my room. Was told breakfast included and then when I went to eat was told it wasn't

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank erikar524
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you letting us know about your stay with us. I apologize for the problem you experienced with the Hilton "Be My Guest" voucher. This voucher entitled you to a complimentary stay at a Hilton Garden Inn property (as described on the voucher) and not a full service Hilton. Understanding...

Seattle, United States
Reviewed 18 April 2016

Perfectly located for downtown access to San Jose & university. This hotel deserves to be on the "Best of Hilton" and "Best of Silicon Valley" list. Great staff...front desk, concierge, room service et al. Great sleeping beds. Ive stayed before, and though I had no problems...this place is much better now. Certainly one of the best places to stay in...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Charles S P
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for our recent review on trip Advisor. It is always a pleasure hearing back from our valued guests about their stay with us. WOW! Thank you so much for your very kind comments about the hotel and our team! We are so pleased that you had a great stay and we look forward to welcoming you back. Thank...

Olathe, United States
Reviewed 17 April 2016

Selected this hotel due to close proximity to SJC airport because of a early morning flight out. Great location, friendly and helpful staff and really nice guest rooms. Everything at a good rate. Highly recommended.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Sascha O
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We always welcome feedback from our valued customers about their stay with us. I was so pleased to hear that you enjoyed your stay including our convenient location, nicely furnished rooms and our friendly team. Thank you for your business and we look forward to welcoming you back. Gary Hageman /...

Santa Rosa, United States
Reviewed 9 April 2016

They need better front desk help then they have! They need to read reservation comments. I try to use Hilton's but the last two times have been very bad and when you talk to someone they act like they could care less. Only when you talk to upper management doe's anything get done

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ray H
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you letting us know about your stay with us. I was happy to assist you when you contacted me about needing to cancel a pre-paid 3rd party reservation and book directly with the hotel instead. We will always do our best to accommodate our customers whenever possible. I am...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 

Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Region: United States > California > San Jose
Price Range: ₹ 9,400 - ₹ 33,256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Jose staff and other travellers.
6 questions
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Newark, New Jersey
8 months ago
over a year ago

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Questions? Get answers from Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd-numbered room on 18th floor offered best views and was quiet.”
SuperWR250X, 13 Mar 2017 | Read review
“No need for valet parking. Use the downstairs self parking.”
Lee-and-Baby, 12 Mar 2017 | Read review
“Book at The Westin instead”
472willf, 16 Jan 2017 | Read review
“If HHonors, ask for Exec Floor on the 18th. Views are good out either side of hotel.”
lostdownsouth, 23 Dec 2016 | Read review
“The higher floors had great view and seems to be more quiet”
stevew012016, 18 Dec 2016 | Read review
5 of 5