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Extended Stay America - San Jose - Downtown

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Extended Stay America - San Jose - Downtown
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Jose - Downtown
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Showing 84: English reviews
Noida, India
Reviewed 27 June 2016

I stayed there for a business trip. It was around 9 days stay from 21st Jan-29th Jan 2016. Needless to say, it has all the basic amenities like cooking area, utensils are provided by them, rooms are decent. But there are few things I didn't like. Everytime on the lobby, there is a strange smell which is really irritating. Also...

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Helpful?
Thank swati J
00esa, General Manager at Extended Stay America - San Jose - Downtown, responded to this review

We appreciate your stay with us in January 2016 while on business and for taking the time to leave a feedback. It's good to read about the nice aspects of your visit, and we apologize for the difficulties you experienced, especially regarding the odor you experienced in the lobby. Your review will be discussed with the respective team to make...

New Jersey
Reviewed 21 June 2016

First you cannot have your guests waiting for too long to do a check in ... need to have more people available if their is a rush of people Rooms were Ok but surely needs to be checked before you have another guest check in. The Bin in my Room already had garbage when i checked in I was staying...

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Helpful?
Thank Sanjeev_Sharma
00esa, General Manager at Extended Stay America - San Jose - Downtown, responded to this review

Thank you for your great comments and review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the 'first impressions' were not great. We apologize we did not fully meet your expectation during your stay, specifically with the cleanliness details of your suite. Our goal is to provide the...

Clarksville, Maryland
Reviewed 24 May 2016

I flew in from the east coast, and went in late morning to check in -- my room was nerot ready - which I get. I asked to use the lobby rest room, and was told that there was not one -- and to go next door and use Denny's restroom???!!! Then when I did check in later that night,...

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Helpful?
Thank slhunt1958
00esa, Manager at Extended Stay America - San Jose - Downtown, responded to this review

Thank you for your candid review, we apologize your stay was less than perfect. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, General Manager

Reviewed 26 April 2016 via mobile

Location: Location is cove ineptly located close to airport which was a huge plus. Uber cost was around $7. If your company gives you a choice to stay near downtown and you don't have to stay here, choose a different hotel. First off the hotel is in a very strange area where there are people with back packs standing around...

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Helpful?
Thank Hun K
00esa, General Manager at Extended Stay America - San Jose - Downtown, responded to this review

Thank you for staying with us and providing your comments. We are disappointed you felt the cost of your stay was not in line with the value you received. Our goal is to provide our guests with a clean, comfortable, spacious suite with a fully equipped kitchen and lots of room to relax, all at affordable rates. With our complimentary...

San Jose, California
Reviewed 23 March 2016

My wife and I checked into (Property ID 9610) Extended Stay in Downtown San Jose, CA. on Thursday night 3/17/2016. We were told the kitchen utensils we required will not be available until the manager is in, Friday morning! The staff mentioned they are not trusted to have access. The night cleaning crew was able to furnish me with 2...

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1Thank Prop96102016
Tokyo Prefecture, Japan
Reviewed 21 March 2016

If need a replacement of towel, sheets..etc. room service, request to front. I don't know it. So No room service for 3 days. The tableware, amenity are nothing. The bathtub's stopper is nothing. The elevator ware broken for 3 days. Poor free breakfast.

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Thank Clooney42195
Michigan City
Reviewed 20 March 2016 via mobile

If you don't mind arguing "bait and switch" tactics then you'll enjoy this hotel chain. They offer discounts ( $15.00, 20%, 23%, $25, 25% if made in next 24 hours, etc. ) upon checkout. If you check out early AM you'll get a night clerk that barely speaks english. They don't know anything about discounts, how to apply discounts, only...

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Thank John E
Reviewed 13 March 2016

I have already had another experience to stay in ESA in Mountain View, but this time was terrible. There was permanent marijuana smell from next suite to my room, as well as noise. The A\C was not able to heat my room so I had to borrow heater from my colleague. Stay away from that place.

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Thank Андрей О
Solana Beach, California
Reviewed 1 March 2016

This hotel needs a managment overhaul. We attempted to check in at 2:30 on a Sunday. After standing at the dest for 10 minutes with no one around, my husband found an employee cleaning. She said there would be no early checkins since there were only 2 of them working and they had to clean rooms and work the desk....

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Thank troysmom99
El Dorado Hills, California
Reviewed 18 February 2016 via mobile

DO NOT BOOK THIS HOTEL!!!! I would have left zero stars if I could. We Felt like we entered the Twilight Zone upon check-in at this hotel! I tried to check in early at 1:10pm prior to the event I was in town for. I was told by the front desk that there weren't enough clean rooms and that I...

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Thank bella1616

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - San Jose - Downtown

Address: 1560 N. First Street, San Jose, CA 95112 (Formerly Homestead Village - San Jose Airport)
Region: United States > California > San Jose
Price Range: ₹ 7,326 - ₹ 15,794 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Downtown 2.5*
Number of rooms: 152
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Jose - Downtown staff and other travellers.
2 questions
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Seaside, California
San Diego, California
over a year ago

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Questions? Get answers from Extended Stay America - San Jose - Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a Commuter Train running all the time. Upstairs rooms are quieter. Also, the airport is nearby.”
 of 5 bubbles 231genec, 10 Jan 2017 | Read review
“get some food as there is no good eatery nearby”
 of 5 bubbles 933pappug, 18 Sep 2016 | Read review
“Don't stay on the 1st floor.”
 of 5 bubbles AP-World-Traveler, 12 Jul 2016 | Read review
“Corner rooms would be good as they appear a little bigger and have good lighting”
 of 5 bubbles anandp32, 17 Feb 2016 | Read review
“Ask for a room away from the light rail system”
 of 5 bubbles Hitheroadwithme, 7 Dec 2015 | Read review
5 of 5