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Quality Inn

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73 Reviews from our TripAdvisor Community

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Showing 69: English reviews
South Pole
Reviewed 15 July 2015

On July 14th around noon we booked this hotel on hotels.com, prepaid and confirmed by email. When after a long work day we arrived at the property at approximately 19:00 we were received by a grumpy receptionist that instead of a greeting just barked "When did you book?" and "If you booked today, we are overbooked"! No apology, no offer...

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Helpful?
2Thank Hans1234567890
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations and that you felt your needs were not addressed. We take real pride in this hotel and believe that pride shows in everything we do. I’m glad your third-party booking agent was able to find you accommodations to your liking. I’m disappointed that we...

Sacramento, California
Reviewed 6 June 2015

You would never know you're in downtown San Jose if you stay here. Very nice and clean, quiet and great staff. Breakfast was very fresh and well stocked amenities. I will definitely stay here again in the future.

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Helpful?
Thank acdc5348
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your kind comments. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. Thanks...

Houston, Texas
Reviewed 5 June 2015

I accidently booked a reservation online for the wrong night at this Comfort Inn. Consequently, I was a no-show, and my credit card was billed. I spoke with the General Manager, and after listening to my story, she graciously credited my account for the night. The owners of this hotel are very fortunate to have her as a leader in...

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Helpful?
Thank eddip2014
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your kind comments. I’m glad we could correct the error related to a mistake you made with a third-party booking agent. We’re always happy to help. For the best rate and the best flexibility, we recommend booking directly with the Quality Inn. I hope we can have you as our guest here very soon. We appreciate...

California
Reviewed 29 May 2015

I booked a two queen bed "suite" through Travelocity, based on the photo and description on Travelocity's website. Upon arriving, we found out that the "suite" in which we were booked was really a regular motel room with a dorm-sized fridge and small microwave, not the suite pictured on Travelocity's website, which showed a separate bedroom, and a kitchen with...

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Helpful?
1Thank HikaruDragon
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m glad you had a generally good experience with us despite the confusion initially. We always recommending booking directly with us for the best rates and the most flexibility rather than using a third-party booking agent, which can cause some confusion. We’ll be here for you when you need us, and we use all...

San Luis Obispo County, California
Reviewed 27 May 2015

Quiet room, close to airport. Staff effiecent and nice. Breakfast adequate. Knowledgeable about places to eat and how close they were. Directed us to two different restaurants and we ate at both. Very nice.

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Helpful?
Thank M K
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay...

SeaTac, Washington
Reviewed 20 May 2015

When we drove up to the hotel I was oh my GOD! the hotel didn't look good at all but, once I walked in it was clean and smelled good. Then I encountered Oscar very pleasant and welcoming smiled the whole time and answered all my questions very personable in fact I found that to be true with all the...

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Helpful?
Thank Bruce B
Qualityinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for staying with us despite our hotel not making a good first impression on you. I apologize for any lapses or issues, but I’m pleased you had a generally good experience. I’m also pleased that our guest services experts enhanced that stay. That’s what we’re here for. We’ll be here for you in the future if you...

Michigan
Reviewed 2 April 2015

I was only there a night and found the hotel and room to be clean and comfortable, and the staff friendly. The breakfast was fairly standard, but good enough to get a start in the morning. Across the street are some local restaurants (pizza and Mexican that I recall). I ate at the Mexican restaurant and it was great and...

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Helpful?
Thank rajah1993
pinky b, General Manager at Quality Inn, responded to this review

Dear Rajah 1993, Thank you for sharing your experience and we appreciate your kind review. We hope to see you again in the near future.

Fenton, Michigan
Reviewed 21 February 2015

This is a small hotel that is close to the San Jose airport. It has a very helpful and friendly front desk staff. They aim to please. We stayed at this hotel on two separate nights after we arrived on a late flight and before we left on our final night since we had an early flight. They did a...

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Helpful?
Thank jimgreiner
pinky b, Manager at Quality Inn, responded to this review

Dear James G, Thank you for sharing your experience and we appreciate your feedback. I will definitely share this to our staff and we hope your next visit will be even more pleasant than the previous one.

Placerville, California
Reviewed 19 December 2014 via mobile

Our room was clean but it did need some updating. The staff was very helpful. If you are considering eating the free breakfast you might disappointed. Access to freeways was great. I would consider this hotel as a three star hotel.

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Helpful?
Thank Discales52
comfortinnsanjoseca, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your kind words. I apologize that you saw some need for updating and that the free breakfast wasn’t to your liking. We take real pride in this hotel and are pleased that you had an otherwise nice experience. I hope you will stay with us again soon and recommend our hotel to others traveling in the...

United States
Reviewed 13 December 2014 via mobile

So surprised at the negative reviews here. I was booked here for one night for a business trip. The area isn't amazing but it's safe and close to the airport. I was on the 2nd floor. The room was very clean and bed was cozy. It comes nicely furnished with a sitting area, microwave and fridge. The bedding was great...

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Helpful?
Thank kaykat4533

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Room Service
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
The Quality Inn San Jose Airport tops the list of hotels & suites for value, service & a central location. You'll experience superior hotel service, style and value-added features two miles from the San Jose, CA International Airport and area attractions. ... more   less 

Additional Information about Quality Inn

Address: 875 N 13th St, San Jose, CA 95112-1529 (Formerly The Comfort Inn San Jose International Airport)
Region: United States > California > San Jose
Price Range: ₹ 7,242 - ₹ 18,206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Comfort Inn San Jose
San Jose Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just a tip on the room card keys...make sure you don't get it close to your cell phone.”
 of 5 bubbles ravYOLY, 13 Oct 2016 | Read review
“Rooms away from the street would be quieter.”
 of 5 bubbles TessaS15, 10 Oct 2016 | Read review
“bring ear plus because there was loud music from somewhere nearby - didn't bother me at all once I put my earplugs in.”
 of 5 bubbles raveni, 10 Oct 2016 | Read review
“All rooms are exposed to traffic noise, so none offer any special significance.”
 of 5 bubbles 774maxh, 1 Oct 2016 | Read review
“Choose a room .... in another hotel.”
 of 5 bubbles chigurhanton, 23 Jul 2016 | Read review
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