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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Hotel looks in disrepair from outside. I was hesitant to stay, but decided to go in as I was limited on time.
No-one at reception when I arrived. Door to laundry behind desk was open showing industrial machinery and dirty laundry. Receptionist was pleasant when...More
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 19 March 2017
Thank you for sharing your candid feedback with us. Please accept our sincere apologies for your unpleasant experience at our hotel and for the inconvenience it caused. I'll ensure you that we will be working to address the concerns outlined in your review. Please know...More
Wifi didnt work in my room, I ended up tethered to my cell phone
got charged 3 different rates. once when I checked in one when I checked out. And no clue about the other one.
Asked for ground floor, so i can easily move...More
Thank Brian N
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 11 March 2017
Brian, please accept my sincere apologies for the service issues you experienced during your stay. Your candid comments will be certainly used to ensure impeccable attention to detail in all areas along with exceptional customer care. I truly hope you will consider choosing us so...More
Rooms have not been updated - environmental control, refrigerator, bathroom fan, tub drain etc all bad. Coffee was available in AM at 6 but often not at 7 and hard to find someone to refill the coffee maker.More
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 18 February 2017
Dear Electricmn, thank you for being our guest and for taking the time to leave feedback. We are sorry to hear your stay was less than satisfactory and that we disappointed you in a few areas during your visit. Thank you for letting us know...More
Rude receptionist, when there was one, overall dirty property, from the lobby to the rooms, didn't feel safe, 50% of outlets and lights in room didn't work, smells like smoke everywhere, minimal grab n go breakfast.More
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 7 February 2017
Thank you for staying at our hotel and for taking the time to post a review. We are sorry for the problems you encountered with our staff and your room. We are working to remedy these issues so next time your stay will be absolutely...More
First, they didn't have the type of room we had reserved and tried to give us a smoking room. The whole hotel smelled! Our room was suppose to be clean but I found a whiskey bottle and other items behind the night stand when I...More
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 8 December 2016
It's disappointing to learn we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. We apologize you did not find value from our complimentary amenities, and our grab and go...More
US$ 119 - US$ 211 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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