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San Jose Marriott

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San Jose Marriott
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920 Reviews from our TripAdvisor Community

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There are newer reviews for San Jose Marriott
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Showing 890: English reviews
Westlake Village, California
Reviewed 12 April 2015

Overall experience has been fine up until our 3rd night here. I left room at 9:00 am and returned back at 8:15 pm to find housekeeping never came? When I called the front desk to ask what happened her reply was "oh sorry- should I send someone now?" For what I spent to stay at this hotel I expect housekeeping!...

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Helpful?
1Thank Kim L
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We appreciate that you shared this feedback from your recent visit to our hotel. We are disappointed to hear that you did not enjoy the best experience in customer service and our housekeeping didn’t reflect the standard of attentiveness we pride ourselves in. Thank you for your honest review and we have passed this on to our management to improve...

Birmingham, United Kingdom
Reviewed 9 April 2015

We were put in the Marriot for Wrestlemania Weekend (hotel was chosen by WWE), having said that I would choose to stay there if needed. Location is perfect for the convention centre (Attached to the hotel!), and Downtown SJ. Check in was quick, and we were given our room (ready) before check in time, so even better. The rooms themselves...

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Helpful?
1Thank hayless1508
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you so much for sharing a review of your recent stay with us. We are absolutely ecstatic that you enjoyed our location and its proximity to the convention center, and that check-in was quick and our staff was friendly throughout your stay. We are disappointed to learn about your experience with your hair dryer, but it pleases us that...

Kerrville, Texas
Reviewed 7 April 2015 via mobile

This hotel front desk is seriously understaffed. It took us 20 minutes to check in. They also charge for internet! Rooms are nothing special and what top flight hotel charges for internet? We should have stayed at the Hilton.

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Helpful?
1Thank Coolmaker
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We sincerely appreciate you taking the time to share a candid review of your stay with us. It truly disappoints us to learn about your long wait time at our front desk, and we are addressing these concerns internally. Regarding our internet fees, you may be happy to learn that Marriott Rewards members receive complimentary in-room wifi when the room...

Reviewed 7 April 2015 via mobile

this is a very classy hotel. Beautiful, large rooms. Dark wood. Incredible food. Wonderful walking trails along gardens with bursting colors. And a golf course. And if all this doesn't entice you the service is perfect. Go. Please.

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Helpful?
Thank Gbanerjea
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you so much for sharing a review of your recent stay with us. We are absolutely ecstatic that you enjoyed the aesthetics of your accommodations and had an opportunity to enjoy our on-site dining and explore the surrounding area. In addition, it especially thrills us that our staff was friendly and helpful throughout your stay. Should you return to...

Reviewed 4 April 2015 via mobile

The hotel was very good the highlights were the heated pool and Jacuzzi situated on the roof on the third floor. It Was immaculatly clean through out. The bad points were the WiFi was not free as you would expect at the price to stay and I had a major problem that they could not help with. Traveling as a...

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Helpful?
1Thank Kyle V
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We sincerely appreciate you sharing a candid review of your recent stay. We are thrilled that you enjoyed our amenities, including our swimming pool and whirlpool, and that you found our property clean throughout. Regarding our internet fees, you may be happy to learn that Marriott Rewards members receive free internet when the room is booked through marriott.com. We are...

Fairfax, Virginia
Reviewed 3 April 2015

Very clean, and I loved the layout of the facility. They had a lot of options for food on the premises and if you have status they have a reception for you. If I was in the area for business again, I would certainly stay here again. They staff was very nice and the rooms were clean an a good...

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Helpful?
Thank FFXTravelers
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for taking the time to share a review of your recent stay with us. We are thrilled that you found your accommodations clean and enjoyed the layout of our property. It pleases us that you had an opportunity to enjoy our on-site dining and we are especially happy that our staff was friendly and helpful throughout your stay....

St. Louis, MO
Reviewed 3 April 2015

My partner and I stayed at the San Jose Marriott in March 2015 for WrestleMania 31. With that said, we did not pick the hotel as it was chosen / booked through WWE for us. We typically do not stay in Marriott’s, so I am completing this review with that in mind. Location: The location in Downtown San Jose was...

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Helpful?
2Thank JTF_1977
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you so much for taking the time to share a review of your recent stay with us. We are pleased that you found our location and its proximity to public transportation and all that downtown San Jose has to offer convenient for your needs, and that our staff was helpful and friendly throughout your stay. We sincerely appreciate your...

Cary, IL
Reviewed 2 April 2015

Stayed here for a conference last week. Room was quiet even though it was near the elevators and next to the vending and ice machines. Very convenient to a lot of places to eat. Conference facilities were pretty good.

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Helpful?
Thank Walt M
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

We appreciate you taking time out of your day to share a review of your recent stay. It makes us happy to learn that you found your accommodations quiet and comfortable, and that enjoyed our location and its proximity to all that San Jose has to offer. We are also pleased that you had an opportunity to experience our meeting...

Truckee, California
Reviewed 2 April 2015 via mobile

The views from the room are amazing. I had a room on the 18th floor overlooking the tech museum. The airplanes fly by to land in San Jose. Even more spectacular is the concierge lounge for gold and platinum members! There is an open deck on the 26th floor! Enjoyable food and fantastic view. Rooms are small but bathrooms big....

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Helpful?
Thank Julietahoe
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing a review of your recent stay with us. We are thrilled that you enjoyed your accommodations, including the view from your room, and had an opportunity to experience the concierge lounge. With this, it pleases us to learn that our staff was friendly and helpful throughout your stay, and that you were able to take advantage...

Ellicott City, Maryland
Reviewed 31 March 2015 via mobile

We had a King size bed it was very comfortable. All the staff are very friendly, helpful and joyful. I would not hesitate to stay there again. I have stayed at other Marriotts and they also had nice rooms but their staff seemed to just do their jobs.

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Helpful?
Thank kimneighoff123
Elaine A, Guest Relations Manager at San Jose Marriott, responded to this review

Thank you for sharing a review of your recent stay with us. We are absolutely elated that you found your accommodations comfortable and that our staff went above and beyond throughout your stay. Should you return to San Jose in the future, we truly look forward to providing you with another five-star experience.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about San Jose Marriott

Address: 301 South Market Street, San Jose, CA 95113
Region: United States > California > San Jose
Price Range: ₹ 11,789 - ₹ 39,448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Jose Marriott 4*
Number of rooms: 506
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Also Known As:
San Jose Marriott Hotel San Jose
Marriott San Jose
Hotel Style:
#2 Luxury Hotel in San Jose
#3 Green Hotel in San Jose
#4 Business Hotel in San Jose
#9 Romantic Hotel in San Jose
#11 Family Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from San Jose Marriott staff and other travellers.
13 questions
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Roseville, California
2 months ago
Issaquah, Washington
over a year ago

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Questions? Get answers from San Jose Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“There are great views facing southwest above the 5th floor.”
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“Corner room, high floors for best views”
921racheleg, 18 Mar 2017 | Read review
“Corner room on a high floor”
czmdivenut, 11 Mar 2017 | Read review
“corner junior suites”
angupema, 28 Feb 2017 | Read review
“Valet parking is the only option but we felt it was worth it”
kathrynjames, 27 Feb 2017 | Read review
5 of 5