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24/12/2017 25/12/2017
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    Extended Stay America - San Jose - Airport

    55 E Brokaw Rd, San Jose, CA 95112-4202
    +1 877-432-9997
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    24/12/2017 25/12/2017
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    US$ 180
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    Traveller (20)
    Room & Suite (10)
    Dining (3)
    Overview
    • Excellent20%
    • Very good18%
    • Average14%
    • Poor14%
    • Terrible34%
    Travellers talk about
    “the sofa bed” (2 reviews)
    “easy access” (2 reviews)
    “hotel room” (2 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Outdoor pool
    Non-Smoking Rooms
    Suites
    Fitness centre
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - San Jose - Airport
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (121)
    There are newer reviews for Extended Stay America - San Jose - Airport
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    11 - 15 of 116 reviews

    Reviewed 16 July 2017

    Clogged toilet with left over toilet paper and human waste when we arrived at our room, the side of the fridge were dirty and the a/c unit had a big bulk of of rust. I arrived at the hotel at 2pm no one was at...More

    Review collected in partnership with Extended Stay
    Thank 81yulic
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 17 July 2017

    We are sorry for the lack of welcome from or staff member, as this is not the type of arrival experience we want our guests to have. We apologize for the issues identified in your feedback upon arrival to your suite. We have processes in...More

    Reviewed 16 July 2017

    1) Check-in took 10 minutes even though hotel was almost empty. Staff didn't bother to say "welcome" not even "hi" or other remote acknowledgement. Instead, front desk barked I hadn't paid even though this was not accurate as I had paid in advance. I wonder...More

    1  Thank HyperionTraveler
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 17 July 2017

    Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

    Reviewed 13 July 2017

    Staff cancelled rooms paid for in full in advance. 1-800 support was belligerent. Rude and refused to give me a supervisor and to hang up so. Could take the automated survey. Kept him on the line when I called second line out...supervisor did nothing. And...More

    Review collected in partnership with Extended Stay
    1  Thank Darryl L
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 14 July 2017

    Darryl, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We...More

    Reviewed 5 July 2017

    I booked this hotel because I appreciate the same-day cancellation policy in case of flight changes, etc., but I will never stay here again. Our room was very dirty--hair all over the sink, food crumbs on the counter. Broken furniture. Open condom in the elevator,...More

    Review collected in partnership with Extended Stay
    Thank Pilipili_5
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 6 July 2017

    Thank you for your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from...More

    Reviewed 30 June 2017

    Extended Stay was referred to me by a friend and was a great value especially for the price point. The staff was professional and courteous. The accomodations were great. I would recommend this location to my friendsMore

    Review collected in partnership with Extended Stay
    Thank 90alexandere
    Response from 00esa, General Manager at Extended Stay America - San Jose - AirportResponded 1 July 2017

    Thank you for the fantastic review of Extended Stay America - San Jose - Airport! We are overwhelmed to read you were impressed with every aspect of our hotel, especially with our cordial associates and the great value we offer for the money. It gives...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Laundry Service
    • Self-Serve Laundry
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Outdoor pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 118 - US$ 211 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 138
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Hotels.com, Priceline, Booking.com, Orbitz, Travelocity, Expedia, Cheap Tickets, Hotwire, TripOnline SA and Cancelon so you can book your Extended Stay America - San Jose - Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Jose
    • Also Known As
    • Extended Stay Deluxe San Jose Hotel San Jose ,
    • Extended Stay San Jose ,
    • San Jose Extended Stay
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    Traveller (20)
    Room & Suite (10)
    Dining (3)
    Hotel & Grounds (15)
    Bathroom (2)
    Nearby
    Nearby HotelsSee all 75 hotels in San Jose
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    .54 km away
     
    DoubleTree by Hilton San Jose
    2,091 reviews
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "poor customer service"
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    "This hotel used to be ran pretty well, not so much now."
    Read review
    "homewood suit by hilton"
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    "choose a different hotel"
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