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Extended Stay America - San Jose - Airport

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Extended Stay America - San Jose - Airport
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94 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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Medford, Oregon
Reviewed 4 weeks ago

Smell gagged me the whole time I was there! Dirty!! I couldn't believe the filth on the floors. The breakfast room had the same trash and hardened food on the floor both mornings! The tables were sticky and gross.... AND nobody else was in the room. It's not like a crowd just left; I was one of the first there...

Thank dianesandler2017
Reviewed 29 January 2017

not good ,location is far from company, no hotel transport, no good break fast, no one to answer questions,need to ask for everything "room with extended kitchen do not have any vessels u need to ask for it " suppose to come in half and hour then it never comes :(

Thank Ramesh D
San Jose, California
Reviewed 12 January 2017

The management is not very good at customer service. Last week the asst. manager decided to lock the front doors at 4:00pm. She said it was because of the rain. When asked why she turned her back and walked into the back room. Since then I have had to beg to get my weekly room cleaning. Their solution was to...

Thank gwestphalen
Reviewed 11 January 2017

This is an absolute joke of a hotel with terrible room odor that does not seem to go away. I had booked to stay here for 4 days but checked out the next day. The internet access is so slow and given that every other hotel is providing high speed access in Silicon Valley, it is a joke that an...

Thank Ramprasad C
Reviewed 4 December 2016

Not sure if the filthy dirty refrigerator, the lack of any kitchen items, lack of front desk help, or the homeless people in the parking lot whom harassed my wife were the best feature of this motel? There is nothing about this place that makes it worth reaching into your wallet for. Believe me their are much better choices for...

Thank erie.mon
New York
Reviewed 3 December 2016

We spent 2 nights in that "hotel". the place was dirty and when i notified the reception all we had left as an option was to clean it ourselves. Worse the following day i asked to have the place cleaned. And again it was not adequately cleaned. i came with pictures to the manager who after listening said it was...

Thank OurielOhayon
Reviewed 3 December 2016 via mobile

I got to say, this is one of the most pleasant stay ever. The rooms were clean, the breakfast was good. The reception person was very very friendly and kind. Her name was Candice and she really helped me a lot. They arranged for a thanks giving dinner at the hotel and it was amazing. Would definitely recommend this hotel.

2Thank Alex P
Fort Collins, Colorado
Reviewed 19 November 2016

This room was adjacent to an "Employee Only" door which slammed shut ALL NIGHT LONG and resonated throughout the room. To make it even worse, there was a trash collection (?) room there, too. I usually sleep soundly, even in hotels in "noisy" downtown areas. The door/trash sounds woke me every ~30min on average ... guessing I only managed 2...

1Thank Astro-Greg
Reviewed 11 November 2016 via mobile

I can't speak too much about the morning staff I work very early in the morning and didn't come back to the hotel till about 5 p.m. but the night crew was wonderful the manager Ashley and candise and some of the other hotel staff that work the front desk and around the hotel establishment was very nice i never...

Thank Sean P
Manager_11525, Manager at Extended Stay America - San Jose - Airport, responded to this review

Thank you for taking the time to share your experience. I am pleased to see you were provided with excellent customer service by our staff and that you would stay with us again. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 3 November 2016

Nothing worked and lack of any quality in service or room. Lack of towels and washcloths. Very noisy/loud air conditioner fan. Sheets & pillows were rough and bed was very hard. Tub drain did not work, took quick shower with water to my knees. Poor desk service. Plus much more problems . . . .

Thank mwmc366

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Jose - Airport

Address: 55 E Brokaw Road, San Jose, CA 95112
Region: United States > California > San Jose
Price Range: ₹ 7,730 - ₹ 15,983 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Airport 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Jose Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“homewood suit by hilton”
 of 5 bubbles rameshd534, 29 Jan 2017 | Read review
“choose a different hotel”
 of 5 bubbles erie.mon, 4 Dec 2016 | Read review
“avoid this hotel”
 of 5 bubbles OurielOhayon, 3 Dec 2016 | Read review
“If #117 is the only room left, plan to sleep in your car”
 of 5 bubbles Astro-Greg, 19 Nov 2016 | Read review
“Never stay there”
 of 5 bubbles mwmc366, 3 Nov 2016 | Read review
5 of 5