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The Row Hotel

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The Row Hotel
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86 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Oakland, California
Reviewed 2 days ago NEW

My boo and I decided to be adventurous and head to Santana Row for a night out. We didn't have any reservations and took a chance on The Row Hotel. We are happy we did. Michelle greeted us at the receptionist desk and was very helpful in making us feel welcome. The location of the hotel was a $5 uber...

Thank Camila B
Mark C, General Manager at The Row Hotel, responded to this review

Camila, thank you so much for posting a review of our property. My team and I strive to provide guests with exceptional service. I'm so pleased to hear that your stay was memorable. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 2 days ago NEWvia mobile

My fiancée and I booked an executive suite with a spa bath for her birthday weekend. When we got to the hotel, we were amazed. It was gorgeous, not too big, staff was friendly, and check in was a breeze. We get to our hotel, see how big and beautiful our room is with our king size bed and our...

Thank Brandon B
Mark C, General Manager at The Row Hotel, responded to this review

Brandon, I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I am grateful for the feedback you provided so...

Reviewed 1 week ago via mobile

Nice big room, no issues with noise but I had a rear room. Great lighting on the ceiling. USB port near bed for easy charging. Large tv, microwave, and coffee maker. Looked a bit incomplete with large blank white walls and no artwork at all in bathroom. Hot water took a very long time to get hot. Bar closes at...

Thank Mark L
Monterey, California
Reviewed 2 weeks ago

I work in the industry so I figured I would call to make a reservation instead of reserving online. Someone named Michelle answered the reservations line and was rude from the very beginning. I felt that she was in such a hurry to get me off the phone and that I was inconveniencing her. I have planned for a week...

Thank Colette M
Mark C, General Manager at The Row Hotel, responded to this review

Colette, I appreciate you bringing your experience to our attention. I am so disappointed that your experience with the staff and reservation process was less than satisfactory. Please accept my apology. I discussed your comments with the team, and we are working to improve service in this area. Thank you very much for bringing this to our attention. We do...

Southport, United Kingdom
Reviewed 3 weeks ago via mobile

Large modern bedroom with wonderful huge bed and pristine white sheets. Some noise at night from the back- dogs barking, setting car alarms but not too bad. Heater/air con and the bathroom fan very loud but did the job. Not keen on sink in bedroom as cannot get ready without waking partner. Breakfast was great- plenty of hot tasty things...

Thank Karen M
Reviewed 3 weeks ago via mobile

Rooms were spacious modern and clean. Staff were very welcoming. Breakfast was good. My little boy left his iPod they have acknowledged they have it and just trying to sort out return. Overall a good stay

Thank beehiveBenidorm
Reviewed 4 weeks ago

We booked this hotel the day before our trip. The price was reasonable for the quality of the hotel. The rooms are modern and stylish. The only complaint I had was that the bed sheets didn't feel totally clean and I woke up the next day with a scratchy feeling on my skin. Reminded me why I usually sleep on...

Thank Suzanne N
Aberdeen, New Jersey
Reviewed 15 January 2017

Stayed two nights here but wish I could have stayed longer. Staff is very friendly and helpful. I had a room with a window to the road and given that I didn't hear passers by conversations as I expected I would. I had a mini fridge and microwave which is convenient when dining at Santana Row (a reasonably comfortable walk...

Thank brizele
Mark C, General Manager at The Row Hotel, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you enjoyed your stay at The Row. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed 6 January 2017 via mobile

Front desk Manager Michelle was very professional and very supportive in my necessities. Not too many people working in hospitality like her anymore. Anyhow my stay was very warm and comfortable I will definitely be back next week. Keep up the good work Michelle not to mention please keep that smile bright 😉

Thank bosswiththesauce
Mark C, General Manager at The Row Hotel, responded to this review

It is so rewarding to read that you had a warm and comfortable stay with us. Thank you for your comments. I am proud of our team for supporting your needs. Thank you for choosing The Row Hotel. We hope to see you again soon.

Reviewed 31 December 2016

Stayed here for Christmas. Really great staff, super friendly. Rooms are clean and modern. I believe they recently remodeled. Room also had a mini frig and microwave which came in handy! Delicious breakfast included. Lots of cable channels and the internet actually works! Free parking and just down the road from Santana Row and a huge mall. Will definitely stay...

1Thank Whovian324
Mark C, General Manager at The Row Hotel, responded to this review

I want to thank you for taking the time to post a review of your stay. I am so thrilled to know that you enjoyed the hotel and staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

54 photos of this hotel

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Management photos: Courtesy of the property manager

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Row Hotel (Formerly Hotel Valley Park) features 55 newly renovated guestrooms offering floorplans from Deluxe King Rooms, Double Queen Rooms, to Deluxe suites. We are located within walking distance to Santana Row and Valley Fair Mall. Enjoy our complimentary hot breakfast buffet daily during your stay. Our hotel is accessible to Highways 880, 17, 280, and 101 and only minutes to SJC, Downtown San Jose, SAP Center and the McEnery Convention Center. ... more   less 

Additional Information about The Row Hotel

Address: 2404 Stevens Creek Blvd., San Jose, CA 95128 (Formerly Hotel Valley Park)
Region: United States > California > San Jose
Price Range: ₹ 11,425 - ₹ 20,768 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Row Hotel 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
Valley Park San Jose
Valley Park Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Row Hotel staff and other travellers.
4 questions
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Questions? Get answers from The Row Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room further from the common area because if you like to sleep then it can be a little noisy. Other than that we enjoyed our room”
 of 5 bubbles 918camilab, 19 Feb 2017 | Read review
“Choose a room facing the back and far from the lobby/bar”
  • Notice there are no large towels in the slot on the left.
  • So silly!
  • closet with blow dryer in that bag
 of 5 bubbles Intrepid_Traveler13, 17 Dec 2016 | Read review
“Request a room away from the street.”
 of 5 bubbles captmorgan1770, 15 Nov 2016 | Read review
“Ask for a room facing the non-street side to avoid noise”
 of 5 bubbles awsonoma, 28 Oct 2016 | Read review
“3rd floor, not much guest traffic, floor has executive area with computer and printer for guest use.”
 of 5 bubbles DANIELL748, 7 Aug 2016 | Read review
5 of 5