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BEST WESTERN San Dimas Hotel & Suites

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BEST WESTERN San Dimas Hotel & Suites
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233 Reviews from our TripAdvisor Community

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Showing 230: English reviews
Alpharetta, United States
Reviewed 2 weeks ago

One of the best BW's I've ever stayed in. This hotel is the total package - friendly, professional staff, an exceptional cooked to order breakfast, comfortable, clean rooms that all open on to the courtyard for added safety. The pool and courtyard area is beautiful with birds of paradise a large rose garden,blooming even in January.

Review collected in partnership with Best Western
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Helpful?
Thank Jane B
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Jane B, On behalf of our team and management, we want to sincerely thank you for leaving such a positive five star review regarding your stay at the Best Western Inn and Suites, San Dimas. We are thrilled to hear we exceeded your expectations. We appreciate your compliments regarding our complimentary cook to order breakfast, cleanliness, professional staff, and...

New York City, New York
Reviewed 2 weeks ago

Really love this place--the facility itself is nice, but the main thing that distinguishes is the people. Francine at the front desk checked me in early and allowed me to make all sorts of nitpicky changes (because my parents were staying there too). Later, I left my very expensive mouthguard in the pull out bed (it had fallen behind upon...

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Helpful?
Thank bh8492015
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for leaving such a detailed five star review regarding your recent stay with us. We are thrilled to hear you thoroughly enjoyed our cook to order breakfast, excellent staff, newly renovated rooms and our well-kept grounds. We are constantly working on improving our guests’ satisfaction and service levels. Therefore, your positive feedback helps us see...

Fremont, California
Reviewed 2 weeks ago

We stayed at this Best Western so we could be close to the Rose Bowl. It was close to all freeways and had good restaurant in the area. The place was clean, service very good and the breakfast was outstanding.

Review collected in partnership with Best Western
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Helpful?
Thank margaretpC7005ZY
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Margaret, Thank you for your five star review! Our staff truly strives to exceed expectations with every guest experience. I am also glad to hear that you enjoyed our cook-to-order breakfast, friendly staff, cleanliness and location close to the Rose Bowl and Rose Parade. We look forward to seeing you next time! Sincerely, Monzel Wickliffe General Manager Best Western...

Bothell
Reviewed 3 weeks ago

This hotel was a great value. Having hot breakfast choices with many options was great. Very clean facility. Large rooms and very nice staff. I would recommend this property to anyone on a leisure or business trip. I've stayed in many hotels in 2016 and this one was extremely nice. With the full breakfast included it is a great value!

Review collected in partnership with Best Western
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Helpful?
Thank robinhJ2061ET
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Robin H, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed our cook to order breakfast and clean facility. We would love to be of service to you again in the future!...

Reviewed 3 weeks ago

Hotel looked beautiful on outside. Room colors made it look dirty. Bed was hard even to sit on. Worst interior color combo I have seen at a Beat Western. Left after a few hours , hoped the room would grow on us . Waste of my money. Rate it an F

Review collected in partnership with Best Western
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Helpful?
Thank robertaZ9257DK
BestWesternHotels, Corporate at BEST WESTERN San Dimas Hotel & Suites, responded to this review

We are sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback, and we will continue to improve our guest experience. We hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

Reviewed 3 weeks ago

This hotel is well-maintained and in a very good location. However, two things that are an issue, at least to me, is layout and access to rooms, and enough towels. This is a very nice hotel and the rooms are nicely laid out. The heat/ac was not too close to where the bed was, which is a real plus. Very...

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Helpful?
Thank Gloria W
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Gloria W, First and foremost we would like to offer our sincerest apologies for the problems you encountered during your stay at the Best Western Hotel and Suites. We appreciate your time in completing our survey and bringing this matter to our attention. As you may know providing the highest level of hospitality is our number one priority and...

Lynnwood, Washington
Reviewed 24 November 2016

I stayed at the Extended Stay right next store earlier and I highly recommend paying a little more and staying at this Best Western. It was much better and quite nice for a reasonable cost. There's a fitness room, good breakfast, evening cocktails Monday-Thursday, a small outdoor pool and a lovely interior courtyard with lots of roses. The staff were...

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Helpful?
1Thank Lisa G
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Lisa G, On behalf of our team and management, we want to sincerely thank you for leaving such a positive review regarding your stay at the Best Western Inn and Suites, San Dimas. We are thrilled to hear that we exceeded your expectations. Once again, we would like to thank you for staying with us and we look forward...

Willits, California
Reviewed 22 November 2016

We stopped in at the last minute, without a reservation, and got a room. Everyone we came into contact with on site was great; helpful, asked if there was anything else we needed. The site itself is wonderfully clean, inviting, and relaxing. The courtyard area is great for getting together with friends or family. The hotel is centrally located to...

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Helpful?
1Thank 4traciemello
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Traci, Wow! Thank you for leaving such a detailed five star review regarding your recent stay with us. We are pleased to hear you thoroughly enjoyed our cook to order breakfast, cleanliness, location and exceptional staff. We are constantly working on improving guests’ satisfaction and service levels. Therefore, your positive feedback helps us see our product through the eyes...

Napa Valley, California
Reviewed 14 November 2016

Spent one night here and was very pleased with our room and the BIGGEST TV in a motel room we've ever had! Great "made to order" breakfast the next morning. Quiet, close to freeway exits. Walking distance to shopping centers with plenty of restaurants.

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Helpful?
1Thank rkofrv
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear rkofrv, Thank you for taking the time to let us know about your experience at the Best Western San Dimas. Our Team is delighted to hear that you felt at home with us and that you enjoyed our cook to order breakfast and central location. We would love to be of service to you again in the future! Best...

NY
Reviewed 7 November 2016

This hotel was a great choice! Nice location, tropical outdoor pool, wonderful breakfast, and comfortable rooms. The entire staff was very nice and the complimentary drinks hit the spot! Thank you for a wonderful stay!!

Review collected in partnership with Best Western
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Helpful?
Thank ZZZZZZZNy
Monzel W, General Manager at BEST WESTERN San Dimas Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your five star review! We are delighted to hear that we succeeded your expectations. We are also thrilled to hear that you enjoyed our complimentary amenities, such as, our cook-to-order breakfast and managers reception, as well as our well-kept rooms, friendly staff, cleanliness and location. We want to sincerely thank you for staying at...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN San Dimas Hotel & Suites allows you to stay in comfort, with value and peace of mind--100% nonsmoking hotel. Enjoy a pool and spa centered courtyard surrounded by a beautiful rose garden. Suburban property, adjacent to many cities and to major events. Hotel features double queens, kings, and single queen beds. Adjoining rooms are available. Airports: Ontario International 17 miles, LAX 60 miles. Property located off I-57, 1/4 miles South of I-210. Recently renovated, modern design decorum. Must have ID & credit card upon check in. ... more   less 

Additional Information about BEST WESTERN San Dimas Hotel & Suites

Address: 501 W. Bonita Ave., San Dimas, CA 91773
Region: United States > California > San Dimas
Price Range: ₹ 9,080 - ₹ 12,767 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN San Dimas Hotel & Suites 2.5*
Number of rooms: 59
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Also Known As:
Comfort Suites Near Fairplex Hotel San Dimas
Comfort Suites San Dimas
San Dimas Comfort Suites
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Questions & Answers

Questions? Get answers from BEST WESTERN San Dimas Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For old people with mobility issues, you need to ask for 1st floor rooms. No elevator on property.”
 of 5 bubbles 455gloriaw, 27 Dec 2016 | Read review
“Third floor room was great.”
 of 5 bubbles 4traciemello, 21 Nov 2016 | Read review
“We were on the bottom floor (100's)”
 of 5 bubbles rkofrv, 13 Nov 2016 | Read review
“2nd floor with a view of the pool”
 of 5 bubbles bjdm81655, 2 Oct 2016 | Read review
“Ask for a first floor room if you have problems with stairs.”
 of 5 bubbles Webknitter, 31 Aug 2016 | Read review
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