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Extended Stay America - Los Angeles - San Dimas

Traveller (24)
Room & Suite (9)
Dining (1)
  • Excellent49%
  • Very good18%
  • Average11%
  • Poor8%
  • Terrible14%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Pets Allowed
2 Star Hotel
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Offers from Extended Stay America - Los Angeles - San Dimas
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1 Apr2 Apr
1 room, 2 adults, 0 children
Standard Room
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Reviews (136)
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All reviewshome away from homefull kitchensmall kitchengreat roomplace to stayroom was cleantoilet papercontinental breakfastwithin walking distancefirst floorronesadryerpetmicrowavegasmaids
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1 - 5 of 134 reviews
Reviewed yesterday via mobile

Not run down at all but not very clean. A few debris items by the front door. The elevator floor appeared to be wooden but hadn’t been properly cleaned in some time. Leaves on the carpet as you come off the elevator on floor 3....More

Thank Stephen W
Hotel's Favourite
Reviewed 27 March 2017

I must admit that I was not expecting what I got. At this hotel you are not just a paying number, but a person due respect, and courtesy. Everyone from the maids to the front desk took a moment to speak with a smile to...More

1  Thank harotheman
Response from 00esa, General Manager at Extended Stay America - Los Angeles - San DimasResponded 29 March 2017

Many thanks for your glowing review of Extended Stay America - Los Angeles - San Dimas. We are so happy to know you loved the excellent service provide by our associates and were impressed with our convenient location. I will personally thank all my staff...More

Reviewed 21 January 2018

Booked a room through their 1-800 number. When I arrived, the front desk told me they were overbooked and had no rooms. Also, the person in front of me was complaining about broken glass in their room.More

1  Thank Simon S
Response from 00esa, Manager at Extended Stay America - Los Angeles - San DimasResponded 22 January 2018

Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give...More

Reviewed 20 January 2018

This is the worst hotel I've ever been. You have to request for everything. One small soap bar, one small shampoo, 2 bath towels, 2 face towels, thats it. One employee for a more than one hundred rooms hotel and nobody after 11 pm. Dont...More

Thank jb91100
Response from 00esa, Manager at Extended Stay America - Los Angeles - San DimasResponded 21 January 2018

Thank you for the feedback. We are sorry for the service issue you had while here and regret if any inconvenience caused. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to...More

Reviewed 12 November 2017

Extended Stay should be embarrassed. The room was clean but so old and need of updating. Stephanie was fantastic but you can only do so much with such outdated decor. I’m talking 70s type and despite being clean, even smelled old. I’ve stayed at other...More

Review collected in partnership with Extended Stay
Thank TBM1CAMtns
Response from 00esa, Manager at Extended Stay America - Los Angeles - San DimasResponded 13 November 2017

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Business Centre with Internet Access
Laundry Service
Room amenities
Price range
US$ 99 - US$ 133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Price range
US$ 99 - US$ 133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (24)
Room & Suite (9)
Dining (1)
Questions & Answers
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Room Tips
"Stay at the Best Western 2 doors down. They offer everything Extended Stay doesn't."
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"Only staying there one time, I'm not sure the best room. Our room was a queen, there was 2 of us and we..."
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"We have stayed once on the first floor, upstairs twice, and all have been quiet."
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"arrive early for better room selection. Always have a reservation. It's popular and fills up fast."
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