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Extended Stay America - Los Angeles - San Dimas

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Traveller (32)
Room & Suite (17)
Dining (1)

About

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Cleanliness
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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Good to know
HOTEL STYLE
Business
HOTEL CLASS
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Location

Full view
64Somewhat walkable
Grade: 64 out of 100
23Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
151Reviews
55Photos
0Q+A
37Room tips
Traveller rating
  • 69
  • 25
  • 20
  • 14
  • 23
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  • English
Popular mentions
Well...the room was clean and the staff friendly; but that’s where it ends. They offered free breakfast, but had no cups/bowls for coffee or oatmeal. They had packaged muffins, that was it. The extended stay kitchenette had no dishes...absolutely nothing; not even a
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Response from 00esa, Manager at Extended Stay America - Los Angeles - San Dimas
Responded 2 Jan 2019
Kerry, thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
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Hotel's Favourite
Very clean facility. Comfortable rooms. Friendly personable staff. Would recommend this to anyone and everyone. Extremely accommodating to their guests. Very attentive to their customers needs. Thank you all.
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Response from 00esa, Manager at Extended Stay America - Los Angeles - San Dimas
Responded 14 Jul 2018
Thanks for choosing Extended Stay America for your stay. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
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we could not get into the adjacent Best western and needed a hotel for one night, the staff were helpful but you could see they were under staffed so under pressure. We were told breakfast would be in foyer, but breakfast was poor, cereal bars and cheap heavy muffins. Hotel was
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Response from 00esa, Manager at Extended Stay America - Los Angeles - San Dimas
Responded 15 Oct 2018
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. ​​​​​​​ Sincerely, Hotel Management
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I was very pleased with the staff Erin Rhines was very hospitable helped me and my fiancé with more then we could ask for she was just amazing and very sincere I will deff recommend to other friends and family
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Response from 00esa, Manager at Extended Stay America - Los Angeles - San Dimas
Responded 28 Aug 2018
It was a pleasure to have you as our guest. We were thrilled to read you enjoyed your stay with us, and thanks for taking the time to compliments Erin. We will be sure to share your compliments! Thank you for recommending Extended Stay America, and we look forward to welcoming you back. Sincerely, Hotel Management
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Stayed here for one night. Booked a non smoking room but were given a smoking room. When I complained to the front desk, he had an attitude and Erin Rhines was also unaplogetic. Will never stay at this hotel.
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Response from 00esa, Manager at Extended Stay America - Los Angeles - San Dimas
Responded 31 Jul 2018
Andrew, thank you for posting a review of your stay. Please accept our apologies for the mix-up with your reservation and for not accommodating you in the room of your choice. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please be assured that we‘re reviewing this situation to see what went wrong, and we will be taking extra care to avoid this in future. We have also discussed your feedback with our front desk staff to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
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"Easy of access to and from the freeway"
"Stay at the Best Western 2 doors down. They offer everything Extended Stay doesn't."
"Only staying there one time, I'm not sure the best room. Our room was a queen, there was 2 of us and we had lots of space."
"We have stayed once on the first floor, upstairs twice, and all have been quiet."
"arrive early for better room selection. Always have a reservation. It's popular and fills up fast."
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PRICE RANGE
US$ 96 - US$ 143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay san dimasextended stayamerica los angelessan dimas extended stay
LOCATION
United StatesCaliforniaSan Dimas
NUMBER OF ROOMS
104
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