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La Quinta Inn San Bernardino

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La Quinta Inn San Bernardino
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252 Reviews from our TripAdvisor Community

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Showing 248: English reviews
San Francisco, California
Reviewed 6 days ago NEW

This place a complete dump. Blood on the sheets. Refused to replace. Had to move on to another hotel. Was told to contact the manager to obtain a refund. When we called the manager, she was clueless and refused to accept any responsibility.

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Helpful?
1Thank bcdkgmd
LQ Customer Car... T, LQ Customer Care at La Quinta Inn San Bernardino, responded to this review

Thanks for the opportunity to respond to your concerns. We are very sorry to hear that your stay at the hotel was not up to par. We will share your review with our management staff to ensure improvements are made. We very much appreciate your business and thank you for staying with us. Respectfully, LQ Customer Care

Portland, Oregon
Reviewed 3 weeks ago via mobile

Hideously bad neighborhood, loud and dirty. My key didn't work and I had to go back down to the lobby with all my luggage, including my cats. Found all kinds of trash and other sketchy things in my room. See pictures attached.

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Helpful?
Thank xx_MissSarah
Management response:

I want to first start off by extending out an apology for the experience that you had with staying with us. I assure you that I will share this comment with all of staff to make sure that we pay close attention to the rooms when they are being cleaned. I do hope that this doesn't detour you from staying...

Lincoln,California
Reviewed 4 January 2017 via mobile

Nice hotel breakfast not a normal one. No kitchen so everything packaged. Missed making waffles. Rug in room 146 was beyond gross. Looked like dog poop or mud on carpet. Didn't smell but in need of shampooing. Suggestion, all La Quinta's being so nice in the past few years with good prices should eliminate carpet in all rooms for vinyl...

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Helpful?
Thank wylliel
Reviewed 2 January 2017

We've stayed at two other La Quinta's, because they're dog friendly. This wasn't similar to the other hotels we stayed at. We were on the first floor. On the first floor, it's like a motel. There was noise from people and cars throughout the night. Housekeeping did a good job and the bed was good.

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Helpful?
Thank Susan M
Management response:

I want to start off by apologizing for the noise that took place out side our room. We will do our best to control the outside noise during the night. We hope that you come back and stay with again. Thank You

Arcata, California
Reviewed 30 December 2016

My husband and I frequently stay at La Quintas when travelling because they are dog friendly. Where ever we've stayed the dog friendly room was just as clean and fresh as any other....not at this place. We were put in a room right next to the elevator/stairs which means there was noise all night. The carpet was dirty and there...

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Helpful?
Thank annadan114
Management response:

I want to start off by saying that I am truly sorry for how your first impression of us was. This is certainly not the experience that we want you to have when you come to our property in San Bernardino. We have been working on getting this property up to our guest standards. Once we do that we do...

Sacramento, California
Reviewed 29 November 2016

I stayed here for four nights during a business trip, and I am happy to say it fulfilled my expectations. I have stayed at many La Quinta's before and they have always offered a good value. This property, like the many others, offers a nice, clean room at a decent price. The beds were comfortable, the service was good, and...

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Helpful?
Thank psreak
Chattanooga, Tennessee
Reviewed 26 November 2016

I stayed at this location for a couple of nights this week and it was pretty decent for a Thanksgiving Holiday weekend. Yolanda, Front Desk Specialist, was really professional when i couldn't make up my mind before, during and after check in at the hotel. She even put me in a great room before the actual check in time of...

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Helpful?
Thank OrdinarySue48
New Port Richey, Florida
Reviewed 19 November 2016 via mobile

This Hotel was comfortable for free nights on Crst,or Swift.The only problem the Hotel had there was no Laundry rooms available.The customer service was Excellent!La Quinta inn just needs to upgrade...

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Helpful?
Thank Anthony B
Peoria, Arizona
Reviewed 5 November 2016

Long a reasonable over night stopping place for us when returning to Phoenix from SFO. No more: maintenance is poor; breakfast options are limited; and its gone to all plastic and paper utensils; parking lot trashy. Enough!

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Helpful?
Thank Raymond S
Reviewed 8 October 2016

Parked outside of our room after check-in, and was intantly apprehensive to stay at the hotel. Someone must have been living in one of the hotel rooms and all her stuff was piled outside door & her family was waiting for someone to pick them up. We were approached about buying illegal substances before entering our room. Once inside, the...

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Helpful?
Thank Heidi R

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff

Additional Information about La Quinta Inn San Bernardino

Address: 205 East Hospitality Ln, San Bernardino, CA 92408-3411
Region: United States > California > San Bernardino
Price Range: ₹ 5,713 - ₹ 7,191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn San Bernardino 2.5*
Number of rooms: 153
Reservation Options:
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Also Known As:
La Quinta San Bernardino Hotel San Bernardino
San Bernardino La Quinta
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn San Bernardino staff and other travellers.
4 questions
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4 months ago
Milwaukee, Wisconsin, United States
over a year ago
Rochester, New York
over a year ago
Rochester, New York
over a year ago

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Questions? Get answers from La Quinta Inn San Bernardino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Try to get room #234!!!”
 of 5 bubbles OrdinarySue48, 25 Nov 2016 | Read review
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 of 5 bubbles 952bryanb, 27 Sep 2016 | Read review
“you get what you pay for”
  • handicap accesible tub
 of 5 bubbles X9426BUdavidp, 15 Aug 2016 | Read review
“Stay at your own risk, confirm your booking with staff before you plan to check in”
 of 5 bubbles keridwynr2016, 18 Jul 2016 | Read review
5 of 5