Great service from the front desk staff. Good size room. A little noisy outside if there's a party in the BBQ area. Free breakfast was a mixed bag (some really good and a couple not so much). All in all, I would definitely return.
Our stay was fantastic! We had a problem with a non-functioning television when we got to our room but the front desk attendant went above and beyond to make things right! After 3 visits to our 3rd floor room and finally replacing the television we were able to relax and zone out after a long day on the road. Our problem wasn’t earth-shattering but it was quickly taken care of and the attendant definitely deserves to be recognized! Thank you from us!
This lady is awesome ☺️ kind to everyone goes above and beyond for each guest 😇 were out of our home due to flooding issues from the day we checked in she was warm and personable you would think she was from the south with her hospitality skills just amazing person to encounter 🤩🤩
The room was great, not many hotels that offer a good size kitchenette. The service needs huge improvements. Most of the front desk is helpful and pleasant but there were some that lacked customer service skills. Stephanie is beyond rude to suggest that my card did not have enough funds to pay for my room and every experience I had with her during my stay she was rude. Briana should not be working in customer service because it seems that any guest asking her a question bothers her. The housekeeping staff spoke in Spanish rudely as well not knowing one of our family members speaks Spanish and understood them complaining about us because our room needed to be vacuumed. This hotel has so much potential but needs a ton of support in staffing and customer service.
The lady who checked us in named Shalaya and without her she’s a blessing so nice so kind we only want to deal with her because everyone else is very Rude to my family we are displays right now doing the best we can to keep a roof over our head there’s a guest supervisor by the name of Brianna she is very rude I was sitting at the business center and she dealt with a guest she was very rude to them tell them to go to sleep in their car and she doesn’t know what to tell them very rude every time I encounter her it’s not very nice not hospitable at all 😢😢 Jessica is also a front desk agent she’s awesome 😎 not sure why it’s so difficult to get help from Brianna she always gives me attitude she looks at me crazy and when I walked past she always whispers it’s very uncomfortable 😣
The hotel is nice. The employees are good. The housekeepers are kind rude. There was i employee who always made sure to go above and beyond her name is Shalaya. When ever we needed anything she always got it for us! She even took her own time to make cookies and bring candy for the holidays
We have stayed her twice now and it's definitely our go to when we come to CA to see family. We love having a kitchen and all the conveniences of home. It's very comfortable and the staff is very friendly. We'll be back!
The hotel was clean breakfast was fresh and clean socials evenings were very pleasant the whole stay was awesome it was a great vacation with a twist of home away from home all staff was professional and pleasant. The grandchildren really enjoyed themselves, actually we all had a wonderful experience. The hotel is in a perfect location near restaurants and stores. The whole experience was awesome!!!! We will be back!
Shalaya D was personable and very helpful. I can all the way out here to conduct research for a book I am writing. Shalaya D was very helpful and gave me material that I will use in the book. She didn't have to do that, but she did. Just love her. Yours,Mark
The hotel itself is very well maintained, and my needs were met entirely by the staff. Management, especially Stephanie went out of their way to take care of any needs that I had during my extended stay here which was approximately 10 days actually closer to two weeks and they were amazing. all of the staff, whether in the middle of the night or in the middle of the day were extremely friendly, extremely professional, and I highly recommend this location to all my traveling friends out there. I will certainly be back.