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About
#28 of 35 hotels in San Bernardino
Location
Cleanliness
Service
Value
The Quality Inn -Hospitality Lane Hotel is located in San Bernardino, and right next to Redlands, Ca. We are conveniently located next to bustling Hospitality Lane in San Bernardino making our hotel an ideal destination for business & leisure travelers alike. Located at the intersection of I-10 and I-215 on Waterman Ave, we are ideally suited for many destinations including: Loma Linda University and Medical Center, University of Redlands, California Speedway, Ontario International Airport, San Bernardino Soccer Complex and Little League playoffs. We know that traveling can be stressful at times and our goal is to make your stay a memorable and comfortable one.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Vending machine
Business Centre with Internet Access
Meeting rooms
Spa
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Complimentary toiletries
Hair dryer
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
62Somewhat walkable
Grade: 62 out of 100
38Restaurantswithin 1 km
2Attractionswithin 1 km
90Reviews3Q+A19Room tips
Reviews
Traveller rating
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Most Recent
You will be sorely disappointed. Despite all the COVID crap having been lifted (this is at the end of September 2022), they still won't serve breakfast. Don't believe it if the site says they do. Also don't believe it if they say there is in site laundry facilities - there is, but neither of the machines is usable and don't look like they will ever be again. In room coffee? Nope. There's the machine/heater, but no coffee and no caraf to put in it. How about iron or ironing board? May have been some time in the distant past but not now. Amenities are not at all as described. The only thing it has going for it is they keep the rooms kind-of clean. Not the outside, just the rooms. There were also people staying in their cars in the parking lot all night. I brought everything from my car I side in case someone wanted to break into my car, even left the doors unlocked so they wouldn't bust it up to get in. There are several other hotels in the same area which are a little more expensive... use one of them. This place is not worth saving the money on. I'd give it zero stars (or even negative stars) if I could, but it requires at least one to post the review.…
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Most horrible place I’ve ever stayed at. My door did not work and wouldn’t open, this happened several times during my stay and instead of just switching my room I had to wait an hour in the heat for someone to help me each time. The staff was super rude and unhelpful. The power went out for about an hour, the toilet wouldn’t flush, and overall it was a horrible experience.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
HORRIBLE bad customer service dirty a nothing was available you pay for free breakfast and there’s none ice machine don’t even work pool closes early. Never coming here again !!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’ The worse customer service
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stay 2 night I choose this place because they had a pool and offer breakfast in the morning and the smoker room option. Well to make it easy for you reading, None of those 3 things where available but I still payed for it when I booked. I could have book a place half of the price for what they actually offer..
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
This is not a hotel. The rooms are disgusting. The doors don’t work, the rooms are falling apart, they smell horrible and bed sheets are disgusting. Suspicious characters all over the area, dude smoking pot right outside the room. The front desk agents are kind and helpful, but they are working under abhorrent conditions, they should get a raise. Management needs to shut down operations and do a full renovation. Needless to say I got my money back and ran in the opposite direction.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I am not the type of person to write reviews. Ever. But I had to take it upon myself to try and stop anyone or everyone who even thinks about staying here. We had been given a “smoke free” room. Upon entering out room it absolutely REEKED of smoke and body odor. I could barely breath and this is not an understatement. I know that the comforters aren’t normally washed but ours were stained with some red sticky juice, disgusting. There were stains all over the walls and ceiling, some resembling mold but I was not sure. The toilet was disgusting and the bathroom was darkly lit and the door did not lock. there was no dead bolt on main door and the handle looked as if it had been forced open recently. I did not feel safe at this hotel. There were people outside making noise all through the night and nothing was done about it. Please do not waste your time, money, or sense of smell on this hotel. Stay somewhere else, I beg of you.…
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
If I could rate negative starts, I would. Arrived late and my boyfriend went to the lobby to check us in while I waited in the car. He was wearing a black beanie, black bomber jacket and jeans. I watched at a distance, out of manager's line of sight. He arrived at the car and told me at first said they were booked booked up. She changed her tune when he told her he had a reservation. The first room she assigned was located at the far end of the hotel. All doors are accessible from outside. He had to walk a long distance on the 2nd floor to find the room. The stairwell to the assigned room was boarded up. The phone in the room didn't work. We decided to request another room. This time I went with him to see the manager. I asked her if she knew the entrance to the stairwell near the room was boarded up and she said yes (???). She gave us another room (remember in ok totally she told my bf they were booked up). The second room had a stale stench and looked like they should charge by the hour. The telephone in this room was also disconnected. We went to the lobby and requested a refund. Because it was booked through a 3rd party, we had to call them and request a cancellation. Cancellation through Priceline with no problem. Now for the external concerns. When we first pulled up, a disheveled looking man was walking around the parking lot. As we looked for the front lobby (which is now a walk up window), I had to turn my car around (newer model Lexus SUV- mentioning this only for context, not to be pretentious). As I was preparing to turn my car around, this man approached my vehicle and actually tried to open my back door to enter, startling us both (doors were locked). We later saw this guy walking around later while we were trying to locate our room. We also observed people hanging around outside. I saw a guy on a bike watching us from an overgrown bushy area just off the property as we were trying to gain access to the first room (keycard difficulty). I made eye contact with this person because he looked suspicious. To my surprise, he pedaled his bike through a hole in a fence leading to the rear parking lot then proceeded to pedal past where my vehicle was parked. The rear parking lot was full of trash, unkempt, and looked abandoned. I took pictures because this place looked like a prime location for buying, selling, and trafficking to occur here. You will see the boarded up entry to the stairwell, the hole in the fence, and the littered parking lot with old clothes, trash, food containers, etc. It was not safe, and this location should be bulldozed. I wonder if Quality Inn Corporate is aware that this location is possibly being used for suspicious, illegal activities and COMPLETELY UNSAFE!!!…
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Absolutely Terrible. I Couldn't even stay the whole night there. it was by far the worse experience i've had at any place. Housekeeping needs to do a better job. So disgusted By the room. The Bed sheets looks like it had cigarette burns. The bathtub Was filled with, i have No idea what it was, it honestly looked like throw up. The leather chair they had in there was Torn apart. i left that same night. I Didn't spend no more than 30mins in there. The Guy at the front look bothered to have to do his "Job"! i do NOT recommend Staying here. And this is my first written review I've ever written, but this HAD to be said. it was THAT bad.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Absolutely terrible tho breakfast was acceptable......if you are willing to ASK for yogurt, fruit, etc. Otherwise, forget it. I stayed here because I generally have only positive things to say about this brand, and I was also looking for a close place to Loma Linda Medical Center to stay for my appointment after traveling apx 300 miles. I once lived down here in this area, but THIS Quality Inn should not be allowed to carry the name. This is NOT a "fake review" It's the real deal by a "card holding" traveler who usually writes positive things. Not so here.
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Date of stay: November 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This email will confirm my phone conservation with Guest Relations, earlier today. We checked into the above hotel yesterday (11/20/19) for one number. We were given room 213. Upon entering the room, I noticed a stale musty smoke odor. I immediately noticed a black burn mark on the carpet. (Photo attached) This is a non-smoking room. There was black spots splattered on the upright mirror in the room. (Photo attached) It would appear housekeeping or maintenance didn’t do a thorough cleaning. There were no drain plugs in the tub or sink. (Photos attached). We called the front desk around 9pm last night requesting a wake up call for 7am this morning. We never got the wake up call. We would have set the alarm, but ref was no clock or clock radio in the room. When we went to the breakfast room for our breakfast, the person responsible for the breakfast room was out in the lobby area socializing with the housekeeping staff. Meanwhile the milk containers for the cereal were empty. Also the cooked egg container was empty. Instead socializing with the other hotel staff, this individual should stay in the breakfast room to ensure supplies are kept stocked. We also found out the taps had been switched, at the sink. The cold was on the left side and the hot on right side. When my husband spoke to the manager about the lack of wake up call, her response was “sorry”. When I showed the manager, it was a wasted breathe. She said she was sorry. But the way she said it, you could tell she didn’t care & nothing would be done.…
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$80 - $101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn san bernardino hotel san bernardino, san bernardino quality inn
LOCATION
United StatesCaliforniaSan Bernardino
NUMBER OF ROOMS
117
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Frequently Asked Questions about Quality Inn San Bernardino
Which popular attractions are close to Quality Inn San Bernardino?
Nearby attractions include SB Raceway Indoor Karting (1.1 km), Exodus Escape Room (0.4 km), and Confusion Escapes (0.8 km).
What are some of the property amenities at Quality Inn San Bernardino?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Quality Inn San Bernardino?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Quality Inn San Bernardino?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Quality Inn San Bernardino?
Yes, free parking is available to guests.
What are some restaurants close to Quality Inn San Bernardino?
Conveniently located restaurants include Claim Jumper Restaurants, Black Angus Steakhouse - San Bernardino, and Mimi's Cafe.
Are there opportunities to exercise at Quality Inn San Bernardino?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Quality Inn San Bernardino?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Quality Inn San Bernardino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Quality Inn San Bernardino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Quality Inn San Bernardino?
The staff speaks multiple languages, including English and Spanish.