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Crowne Plaza Sacramento

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254 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Sacramento
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Showing 248: English reviews
Dallas, Texas
Reviewed 13 July 2016

I was very pleased with my stay. The hotel is not fancy but it is clean, comfortable and the staff from the reception to the restaurant are professional and provided excellent service. I worked from my room each night as well as watched Netflix and found the internet more than enough to have seamless streaming. Its not the Ritz but...

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Helpful?
Thank joshf386
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you for taking the time to write such a nice review. We appreciate the kind words about our staff and we're glad you were satisfied with the wifi. We hope you'll choose to stay with us again on your next trip.

Reno, Nevada
Reviewed 13 July 2016

We stood for 1 night but it was great. We would love to come back next time we are in town. The room was clean and comfortable. The gentleman at the front desk was very nice. the breakfast buffet was good as well.

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Helpful?
Thank nanabby91
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind review. We would love to have you stay with us again on your next trip. Thanks again.

El Monte
Reviewed 11 July 2016

Awesome staff, everyone working at the hotel is friendly and professional. If you can find this for a good price, book it, you will not be disappointed. The only thing I was not completely satisfied with was the bed. The mattress wasn't as comfortable as I would have liked it to be.

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Helpful?
Thank gadier
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your 5 star review. We're glad that you were impressed by our staff (so are we). On your next trip: please let us know if you are not happy with your bed. We'll do our best to find a room with a bed that might be more comfortable for you. Thanks again.

Roseburg, Oregon
Reviewed 5 July 2016

Rooms are not clean, Thick layer of dust on all surfaces, crumbs and debris on floor not vacuumed, previous guests hair in bed, top bed linens stained (red), blue masking tape in bathroom (repair?) Friendly staff moved us to a different room that was cleaner, however burn marks in the carpet, in the chair cushion found a medicine cap that...

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Helpful?
1Thank strauch2016
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We appreciate the kind words about our staff, but must apologize for the conditions you encountered. This lack of attention to the cleanliness of the rooms is not acceptable and will be addressed with the Executive Housekeeper and his staff immediately. Thank you for your patience and for helping us to improve.

Las Vegas, Nevada
Reviewed 5 July 2016

Nice and very clean,Kyle helped me with my booking ,very pleasant person. Steven helped with my check in,very informative and helpful. And I need to mention the lady that brought the microwave and fridge and some extra blankets ,she was very fast...We had an excellent experience thank you...

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Helpful?
Thank Celina G
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your kind review. We're glad that you were impressed by our staff (so are we) and we'll make sure that Kyle, Steven, and the housekeeper are recognized for your comments. We're also glad that you had an excellent experience and hope that you'll choose to stay with us again on your next trip.

Fukushima, Japan
Reviewed 28 June 2016

Staying at Crowne Plaza was absolutely the worst hotel experience I’ve ever had. I booked this for an overnight stay on a business trip thinking it looked like a nice quiet place. As far as bugs go, I won’t even go into what was in my room because it pales in comparison to the huge party that ended up disrupting...

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2Thank luckynat29
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Please accept our sincere apologies for the loud commotion caused by the unauthorized party going on in one of our rooms. The conditions you described were, of course, completely unacceptable. Please know that when our security staff was unable to quiet these guests for more than a short while; local law enforcement was called and the offenders were evicted. Unfortunately;...

Sonoma, CA
Reviewed 28 June 2016 via mobile

On arrival I had to wait an hour pass my check-in time because I was told my room wasn't ready. I had my 9 year old with me and was absolutely tired since we had a long day at 100-degree heat Sac. We finally got our room and it smelled like someone just had a cigarette in it. I hauled...

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Helpful?
Thank Sandy98
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry that your room was not ready for you at the normal check in time. Unfortunately; we had a large tour group that checked out later than expected which delayed our Housekeepers from cleaning the rooms in time. Please accept our sincere apologies for the inconvenience. We are also sharing your comments with our Executive Housekeeper and chief...

Las Vegas, Nevada
Reviewed 22 June 2016

Everything is always great when I stay at the Crowne Plaza, the front desk staff is amazing, checkin and out is supremely easy, great rooms, neat and clean. 6th floor is a quiet zone, gotta love that, housekeeping is amazing. I love this place

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Helpful?
Thank Hadleyhodgkin
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you so much for your very kind review. We're glad that you enjoy our staff and hope you'll continue to choose us whenever you come to town. Thanks again.

Layton, Utah
Reviewed 17 June 2016

I was very pleasantly surprised when I walked into the lobby of this hotel. It looked very inviting and elegant. The person that helped me at the front desk also immediately apologized for making me wait all of three seconds to get checked in. The people at the front desk were very professional throughout my stay. The room was also...

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Helpful?
Thank Stephan E
pchand, Manager at Crowne Plaza Sacramento, responded to this review

Thank you very much for your wonderful review. We're glad that you enjoyed our staff and your accommodations. We look forward to having you with us again on your next trip.

Knoxville, Tennessee
Reviewed 15 June 2016

Long check in line and rooms not even ready at 3pm. Staff and management ignored me while waiting several different times. At one point after waiting half an hour to find out my room was still not ready the manager started to pass out some bottled water to everyone in line. He walked by me twice and never offered a...

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Helpful?
Thank Jerry C
pchand, Manager at Crowne Plaza Sacramento, responded to this review

We're very sorry that your room was not ready for you when you arrived. Sometimes we encounter a lot of late checkouts which puts us behind schedule to get the rooms cleaned. However; there is no excuse for you to be ignored or not recognized for your platinum status. Please accept our sincere apologies.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
****The Hotel just finished multi-million dollar renovation*****Centrally located off I-80 and Madison Avenue, the Crowne Plaza Sacramento is situated between downtown Sacramento and Roseville. This Sacramento hotel is just 15 minutes from the Sacramento International Airport (SMF), and six miles from Cal Expo. The Crowne Plaza is a preferred hotel for McClellan Business Park travelers and those visiting the Natomas Business Park. Join us in our Arbor Grille© for fantastic California cuisine. Enjoy Arbor Grille for your favorite beverage and nightly drink specials. In-room dining is also available. Maintain your exercise regime in our workout room or visit California Family Fitness across the street at a special guest rate. Swim year round in our outdoor pool and relax in the whirlpool spa.Businesses near hotel: Northrup Grumman, Raytheon, Sears, Lowes, SBC, Hewlett Packard. Points of interest near hotel: Thunder Valley Casino, Sunrise Shopping Mall, Galleria Shopping Mall, Arden Faire Mall, American River College, Historic Old Sacramento, Cherry Island, Freedom Park, Maidu Park, Skatetown, Arco Arena, Sacramento State University. Recreation near hotel: Century movie theaters, Haggin Oaks Golf Courses, Scandia Miniature golf and batting cages, Mardi Gras Bowling Lanes, McClellan Aviation Museum, Discovery Museum Science & Space Center. Earn $25 of free gas daily reserve our Gasoline Packages today! ... more   less 

Additional Information about Crowne Plaza Sacramento

Address: 5321 Date Ave, Sacramento, CA 95841-2512 (Formerly Holiday Inn Northeast Sacramento)
Region: United States > California > Sacramento
Price Range: ₹ 6,024 - ₹ 9,002 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Sacramento 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Sacramento Hotel Sacramento
Holiday Inn Sacramento
Sacramento Holiday Inn
Hotel Style:
#3 Green Hotel in Sacramento
#8 Best Value Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Sacramento staff and other travellers.
5 questions
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Questions? Get answers from Crowne Plaza Sacramento staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near the front of the hotel, our room in the back was not good.”
 of 5 bubbles LezaLu, 2 Dec 2016 | Read review
“Windows don't open???”
 of 5 bubbles Guswthomasson, 17 Oct 2016 | Read review
“Carpet stained and not vacuumed. I saw an M&M under the nightstand. Furniture scratched up. Wallpaper dirty. ”
 of 5 bubbles HollyK55, 15 Oct 2016 | Read review
“Kingbed non-smoking”
 of 5 bubbles terrybP9682PX, 5 Oct 2016 | Read review
“Quieter rooms towards the front of the hotel (away from the freeway)”
 of 5 bubbles b0ls0n, 26 Sep 2016 | Read review
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