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Sheraton Grand Sacramento Hotel

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Sheraton Grand Sacramento Hotel
Sheraton Grand Sacramento Hotel
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946 Reviews from our TripAdvisor Community

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Showing 930: English reviews
Los Angeles, California
Reviewed 4 days ago NEWvia mobile

I stayed here one night for business. The room was a standard hotel room- nothing special and not what I expected to go along with the hefty price tag. I will say though the bed was comfortable and all of the employees in the lobby were extremely nice and helpful. I did not use any of their other amenities which...

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Helpful?
Thank mutes17
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay. We are happy to hear about the experience you had regarding our hotel staff. Our goal is to always provide a comfortable and warm experience so it is great to hear our team was able to do that! We hope to welcome you back...

Monterey County, California
Reviewed 1 week ago NEWvia mobile

This is a great spot in downtown Sacramento. Everyone is nice, the rooms are super clean, bed & pillows are really comfy and the location is great! There are several great restaurants all around this hotel and theybserve some pretty good food here in the hotel also. Oh, dont forgwt theres a room service menu in the room! What else...

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Helpful?
Thank JJSPARKOOOLAS
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand. We are delighted to hear about your stay with us! We are glad you enjoyed your room and the amenities we offer, such as our Sheraton Sweet Sleeper beds. We hope to welcome you back for another great stay soon!

Edison, New Jersey
Reviewed 4 weeks ago

The room was nice and had all the amenities you'd want. There was a problem with the bathroom sink faucet not regulating the temperature of the hot and cold water properly. I nearly was scalded. When I reported it to the front desk they immediately set it up for repair. My big disappointment was when I arrived it was raining...

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Helpful?
Thank EllesseB
Lisa O, Guest Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand! We are extremely disappointed to hear about the unfortunate situation you experienced with our staff. Your feedback will be shared with the appropriate manager as what you encountered is neither our standard nor acceptable. We pride ourselves on being a welcoming and friendly home away from home and we hope...

Palo Cedro, CA
Reviewed 14 December 2016

We've stayed at this hotel many times. It has been a few months since we stayed there last and decided to return to Sacramento for the weekend & stay here (we like walking to Lucca which is a few blocks away). The hotel is really starting to show its age. The bathroom was smelly (mold smell) and not very clean....

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Helpful?
Thank qsmamo
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and can use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case we fell short. Your feedback will be shared with all of the...

amsterdam
Reviewed 9 December 2016

Quite a standard American hotel , not much charm or originality. Rooms were very warm and very dry air. Could not sleep very well. Beds were ok - pillows too high and hard. Luckily I stayed only a couple of days for business. I would not stay here for pleasure nor with my family. Wifi was also very slow.

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Helpful?
Thank AlexTedje2017
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent stay! We are disappointed to hear about your experience and your feedback will be forwarded to the appropriate managers. While we wish you had a better experience, it is feedback like this that we learn from and can use to improve. We hope to welcome...

Shreveport, Louisiana
Reviewed 7 December 2016 via mobile

Nothing "Grand" about Sacramento We purchased a prepaid room to attend my husband's company's Christmas party in Sacramento. We were immediately charged for the room when we made the reservation on November 27. Two days before the party and our planned stay at your hotel, his employment was terminated. I called reservations and spoke to "Christopher" to cancel our reservation...

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Helpful?
Thank mmarak
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. We would love the opportunity to speak with you directly and ask that you contact us at sgs.01247@sheraton.com and provide a phone number we can contact you on. Thank you!

Texas
Reviewed 6 December 2016

CHARGED 2X - NO REFUND -NO HELP We purchased a prepaid room for a business event and had to cancel because of a hardship. I called reservations and spoke to "Christopher". He cancelled my room and offered to try to get us a refund. Two days later we were billed a second time for the room. I called again and...

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Helpful?
2Thank Britnee
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking the time to reach out to us regarding your most recent reservation. We are disappointed to hear about your experience and want to assure you that what you encountered is neither our standard nor acceptable. We would love the opportunity to speak with you directly and ask that you contact us at sgs.01247@sheraton.com and provide a...

San Francisco, California, United States
Reviewed 5 December 2016

This is a perfectly fine hotel, I have stayed in it for business as well as for pleasure. The rooms are clean and the staff is friendly. The location is amazing, lots of restaurants and venues in close proximity to this property.

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Helpful?
Thank Brye L
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand. We are delighted to hear our friendly staff and location of the hotel provided a comfortable stay for you. We look forward to welcoming you back for another great visit soon!

Reviewed 30 November 2016

Nice hotel nice decor great location for expo trips. Rooms are comfortable and nice though could use with better lighting. Restaurant is good though a bit limited in variety. The bar closes far too early for a hotel bar but other than that overall a good choice for business as hotel.

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Helpful?
Thank Gustavo C
Lisa O, Public Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand. We are delighted to hear you enjoyed your stay and the amenities we offer! We hope to welcome you back for another great stay soon!

Reviewed 24 November 2016 via mobile

The Sheraton Grand Sacramento Hotel is a Lovely Hotel in Downtown Sacramento. Our room was very nice. In the lobby is a bar. Had a few drinks and enjoyed the evening. In a great location. Right next store to the Sacramento Convention Center. Lot of restaurant and store all around. Very close to the Golden 1 Center. Had a nice...

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Helpful?
Thank A. Vinnie V
Lisa O, Guest Relations Manager at Sheraton Grand Sacramento Hotel, responded to this review

Thank you for taking time to review the Sheraton Grand Sacramento. We are delighted to hear you enjoyed your stay as well as the amenities our hotel has to offer! We hope to welcome you back for another nice stay soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the heart of downtown Sacramento, you'll find the city's best shopping and restaurants within blocks of the hotel. ... more   less 

Additional Information about Sheraton Grand Sacramento Hotel

Address: 1230 J Street, 13th and J Street, Sacramento, CA 95814
Region: United States > California > Sacramento
Price Range: ₹ 11,166 - ₹ 31,454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Sacramento Hotel 4*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Booking.com, Agoda, Travelocity, Starwood and Jetsetter so you can book your Sheraton Grand Sacramento Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Sacramento
Sacramento Sheraton
Hotel Style:
#3 Luxury Hotel in Sacramento
#11 Business Hotel in Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Sacramento Hotel staff and other travellers.
6 questions
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Penngrove, California
over a year ago
Lower Sackville, Nova Scotia, Canada

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Questions? Get answers from Sheraton Grand Sacramento Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Ask for a high floor for the quiet”
 of 5 bubbles 883tavaresn, 16 Nov 2016 | Read review
“Request a room on a high floor for views - but be patient with the elevators.”
 of 5 bubbles umbrellaman, 11 Nov 2016 | Read review
“Higher floors offer a nice view of Sacramento”
 of 5 bubbles daviddP5330JA, 2 Nov 2016 | Read review
“2304 was excellent with a city view.”
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“The higher the level, the quieter the room”
 of 5 bubbles boneyman1, 27 Aug 2016 | Read review
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