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Extended Stay America - Sacramento - South Natomas

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Extended Stay America - Sacramento - South Natomas
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115 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Sacramento - South Natomas
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Showing 115: English reviews
London, Kentucky
Reviewed 8 October 2016 via mobile

First let me say I understand that the only time you should expect a 5 star hotel is if you pay the price for one so I'm not really one to complain about a cheap hotel because I don't expect much from it. Now that I've said that... The hotel staff was sweet and kind and very helpful anytime I...

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Helpful?
1Thank kateboggs
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for your review. We value your compliments and appreciate your feedback.  Our team members who assisted you will be delighted with your positive comments about their service.  However, the  other issues you described should not have occurred. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests...

Lexington, Oregon
Reviewed 5 October 2016

It's an extended stay, it's not supposed to be "fancy" picture more like your first apartment at 18. Basic, studio with fridge, two burner stove, bathroom etc. I've stayed at 5 different extended stays prior to this one...That said, Here's how I do a review: the good, the bad and ideas for improvement. Good: the room was a nice size,...

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Helpful?
Thank Dawn M
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for staying at our hotel and for your feedback. We are sorry to hear your visit did not meet your expectations. We strive to provide each guest with comfortable and well maintained accommodations and it appears we missed the mark during your stay with us and for that I am so sorry. I am also so very sorry...

Sacramento, California
Reviewed 15 September 2016

The only reason why I gave the score I gave for this particular hotel was because of the female that helped me when I checked in. She was ok at first but there was an attitude there. I had an issue with the room and the refrigerator. It would make this loud banging noise throughout the day and night. I...

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Helpful?
Thank nicchia39
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Thank you for mentioning our manager and I am glad to know she was able to resolve this situation to your satisfaction. Thank you for noting your concerns and I can assure you they will be addressed. I sincerely hope this experience will...

Truckee, California
Reviewed 9 September 2016

We were transferred here from another of their motels which was oversold. Arrived to be told they only had a room with a king and a pull out bed. I had a written confirmation for 2 beds! Real beds!!! Went to the room and pulled out the sofa bed. Stained mattress, bug on it, no linens. Called office. Man came...

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Helpful?
Thank sharon33191
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Sharon, we are sorry our sister hotel was unable to accommodate you as you had originally requested and regret you were unhappy at being transferred to our hotel. We thank you for taking the time to provide your feedback; however, we are disappointed to read about the numerous issues you encountered. Please accept our apologies for failing to deliver the...

San Diego, CA
Reviewed 27 August 2016

I stayed here for one night during a business trip. Had it been a multi day trip I would have changed hotels. Towels in the bathroom were gray (like the ones you use to wash your car) or had stains that washing didn't remove. The floor towel had shoe prints. One of the pillow covers had stains (reddish brown) and...

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Helpful?
Thank SJDTraveler
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for staying with us and for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards which are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean,...

Reviewed 26 August 2016

The room had water damage & mold. It looked like they tried to cover it up but did not treat the area properly. Guest above us was loud & disruptive until almost 3 am. This was a business trip. We checked out a day early & had to be relocated to another hotel.

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Helpful?
Thank Lisa W
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short with the water damage areas you describe. We will have our maintenance team check on it right away and make the proper repairs as needed. We are sorry for the noise from...

Littlerock, California
Reviewed 18 August 2016

Outside of hotel was kept up and clean. There was a person living in their car parked out front on the street, should have been a red flag. Check in was super easy and friendly service. Yes, this hotel room was all the bad reviews combined. The room odor hit me like a train when i opened the door. Floor...

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Helpful?
Thank craigslistuser
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Thank you for honest feedback. We strive to make every guests' stay a comfortable one, unfortunately, we did not meet that standard during your stay with us. We are sorry for the less than clean and well maintained condition of your suite upon arrival. I am happy to share that our leaders are in discussion regarding refresh and renovation and...

West Covina, California
Reviewed 3 August 2016

My room is supposed to be non-smoking. When I open the room door, I felt like I was walking into a smoke bar and I have asthmatic, I called to see if they can move me to another room and the front desk said that he can not control if people smoke in the room and that was then of...

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Helpful?
Thank kankney
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

Let me start by apologizing for your less than satisfactory stay with us on your recent visit. We make every effort to honor our guests suite type request and unfortunately we were unable to this time. Our front desk staff should have shared with you our dishware program and that all items are available by request with our front desk....

Reviewed 27 June 2016

Where to start on describing my experience? First, as with all seasoned travelers I read multiple reviews on different forums and had mixed feelings on staying here. Most of the reviews pretty much explained that this particular location was horrible and had multiple issues with management & rooms. I try to make the best of them unless they begin to...

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Helpful?
Thank Andre C
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We appreciate you taking the time to write such a detailed review about your business stay at Extended Stay America - Sacramento - South Natomas. It's great to hear that you received a warm welcome from our front desk associate and you enjoyed the exceptional service she extended during your visit. I am glad that Ymani made you feel comfortable...

Chico
Reviewed 20 May 2016

This place should be shut down. Disgusting and more disgusting. I arrived during the evening. The lobby was plentiful of people what wanted to pay cash for a room, stoned out of their minds. I received my room key and was given a smoking room. Have not smoked in decades. Returned to the front desk and they gave me another...

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Helpful?
Thank gerard51
00esa, General Manager at Extended Stay America - Sacramento - South Natomas, responded to this review

We sincerely apologize for the situation you described. You are absolutely correct to expect a safe, comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - South Natomas

Address: 2810 Gateway Oaks Dr, Sacramento, CA 95833-3509 (Formerly Homestead Studio Suites)
Region: United States > California > Sacramento
Price Range: ₹ 5,365 - ₹ 7,175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - South Natomas 2.5*
Number of rooms: 143
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Also Known As:
Homestead South Natomas Hotel Sacramento
Homestead South Natomas Sacramento
Extended Stay America Sacramento
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Sacramento - South Natomas staff and other travellers.
1 question
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Redding, California
over a year ago

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Questions? Get answers from Extended Stay America - Sacramento - South Natomas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay here.”
ytrium39, 29 Mar 2017 | Read review
“Dont go here overpriced also”
ki11ergirl, 13 Mar 2017 | Read review
“we were in the back and it was quiet, so maybe back there”
dawnmL3795WE, 4 Oct 2016 | Read review
“Stay away from them all.”
sharon33191, 8 Sep 2016 | Read review
“Get a different hotel.”
SJDTraveler, 27 Aug 2016 | Read review
5 of 5