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6/8/2017 7/8/2017
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    Extended Stay America - Richmond - Hilltop Mall

    3170 Garrity Way, Richmond, CA 94806-1983
    Hotel website
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    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 155
    US$ 154
    US$ 154
    Traveller (9)
    Room & Suite (9)
    Dining (1)
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    Overview
    • Excellent16%
    • Very good9%
    • Average16%
    • Poor20%
    • Terrible39%
    3 weeks ago
    “Underwhelmed”
    4 weeks ago
    “Not the best place”
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Family Rooms
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Richmond - Hilltop Mall
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (54)
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    1 - 5 of 53 reviews

    Reviewed 1 week ago

    I cant even begin to tell you how bad my experience was. I stay in hotels 6 months a year....stopped going to ESA a few years ago...about 2 weeks ago had friend reserve a room in Chicago, liked it enough to try ESA again. THIS...More

    Thank Brandon W
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 1 week ago

    Brandon, I am so sorry to read your review. We want all our guest to leave with a home-like experience, and we definitely failed to deliver this while you were here. What you encountered does not meet our standards either. I have discussed your comments...More

    Reviewed 3 weeks ago

    My family and I were on our first family vacation to California, San Francisco area. This hotel was in a great location easy to find with multiple amenities nearby. Plus we were able to cook meals, store snacks and drinks, it was easy to make...More

    Review collected in partnership with Extended Stay
    Thank V1482VOmichaels
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 weeks ago

    Thank you for choosing to stay at Extended Stay America - Richmond - Hilltop Mall on your California vacation. We are thrilled to read how much you and your family enjoyed your time with us and that your room felt like your own home. Thanks...More

    Reviewed 3 weeks ago

    This hotel has zero amenities; No breakfast, no pool, no workout center, no business center, no lounge area. I could not get the WiFi to connect. The finishes are dated and worn. Non-Smoking room smelled like a smoking room. If you want utensils for the...More

    Review collected in partnership with Extended Stay
    Thank andrewkM6313MQ
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 weeks ago

    Thank you for your review. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced...More

    Reviewed 4 weeks ago

    For how much you pay you would think a bed would be made and trash taken out clean towels when you get off work thought that's how hotels worked not this one they say they have all these dishes available upon request and they don't...More

    Review collected in partnership with Extended Stay
    Thank brandonc361
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 4 weeks ago

    Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

    Reviewed 21 May 2017

    From the very first day at check in it was a true never again come back place@ Where do I start...It is a long stay hotel with a kitchen ok? Well where is the silverware and pots and pans you would expect? Next issue is...More

    Thank Christopher A
    Response from 00esa, General Manager at Extended Stay America - Richmond - Hilltop MallResponded 23 May 2017

    Christopher, thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    Details
    • Price range
    • US$ 115 - US$ 174 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Kitchenette ,
    • Family Rooms
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Booking.com, Extended Stay, Expedia, Orbitz, TripOnline SA, Priceline, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your Extended Stay America - Richmond - Hilltop Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Richmond
    • Also Known As
    • Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond ,
    • Extended Stay America Richmond ,
    • Extended Stay Richmond ,
    • Richmond Extended Stay
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    Traveller (9)
    Room & Suite (9)
    Dining (1)
    Hotel & Grounds (13)
    Bathroom (1)
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Not worth the price...get something else"
    Read review
    "rooms are overpriced and under rated"
    Read review
    "Go to another motel"
    Read review
    "All rooms are going to be noisy. But the ones at the ends of the hotel are probably least noisy."
    Read review
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