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Extended Stay America - Richmond - Hilltop Mall

Overview
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3170 Garrity Way, Richmond, CA 94806-1983 See on map
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Richmond - Hilltop Mall
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (79)
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LanguageEnglish
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1 - 5 of 77 reviews
Reviewed 3 weeks ago

This was my first stay at this/any Extended Stay America. I thought that there would be some kitchen basics, such as cutlery, dishes, glasses; I expected glasses in the bathroom. There was nothing; I had no problem when I went to the front desk and...More

Date of stay: November 2018
Thank Jemangels
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 weeks ago

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We hope the positive aspects of...More

Hotel's Favourite
Reviewed 2 April 2018

The staff at the hotel was so nice. Everyone. I travel a lot, and I've stayed at everything from two-star to four-star hotels, and I have never had a front desk call and ask if my room was okay. Impressive.

Review collected in partnership with Extended Stay
Date of stay: April 2018
Thank haideead
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 April 2018

Thank you for your delightful review of our hotel. Your positive comments about our courteous service and your well-appointed room are greatly appreciated. Thanks for choosing Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management

Reviewed 27 September 2018 via mobile

people that are very friendly and very helpful help you with whatever you need and explain everything thoroughly and correctly and if you have a problem they try to help you resolve the problem management is very helpful.More

Date of stay: September 2018
Thank Timothy A
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 28 September 2018

Timothy, thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your review...More

Reviewed 16 August 2018 via mobile

If it was built to cool, it didnt. The fridge was warm because the freezer was frosted over. The thermostat on the wall isn't actually connected to an A/C unit. The wall mount A/C would only blow air, not cool the air before blowing it...More

Date of stay: August 2018
Thank JeremyS3381
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 18 August 2018

Jeremy, thank you for reviewing your stay. Please accept our apologies for the difficulties you had with the refrigerator and AC in your room. We assure you that we have shared your feedback with our maintenance team, and they are inspecting and fixing the problems...More

Reviewed 21 May 2018 via mobile

Came up to visit family with my mother. Lobby area is nice, but once you get off the elevator it smelt of cigarette and pot smoke! Elevator has scratched graffiti in the walls. Hallway carpets have stains and seem to not get vacuumed, all along...More

Date of stay: May 2018
Thank Trinket33
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 23 May 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Non-Smoking Rooms, Kitchenette
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Kitchenette
Number of rooms
101
Price range
US$ 116 - US$ 193 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
,
Extended Stay America Richmond
,
Extended Stay Richmond
,
Richmond Extended Stay
Location
United States > California > Richmond
Hotel class
Contact Information
Room types
Non-Smoking Rooms, Kitchenette
Number of rooms
101
Price range
US$ 116 - US$ 193 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Richmond-Hilltop Mall Hotel Richmond
,
Extended Stay America Richmond
,
Extended Stay Richmond
,
Richmond Extended Stay
Location
United States > California > Richmond
Photos
Traveller (12)
Room & Suite (19)
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Questions & Answers
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Room Tips
"Ask for a room with a view of the side yard if you have kids."
alexafaulkison
10 Apr 2018
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"Not worth the price...get something else"
brandonwJ607UW
13 Jul 2017
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"rooms are overpriced and under rated"
709eddiek
16 Dec 2016
Read review
"Go to another motel"
richardfN1889EB
15 Jul 2015
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