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Extended Stay America - Richmond - Hilltop Mall

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Traveller (12)
Room & Suite (19)
Overview
  • Excellent20%
  • Very good10%
  • Average14%
  • Poor18%
  • Terrible38%
15 May 2018
“it is what it is”
1 Apr 2018
“Okay for a quick overnight stay”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Richmond - Hilltop Mall
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Richmond - Hilltop Mall
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (77)
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1 - 5 of 75 reviews
Reviewed 5 days ago via mobile

If it was built to cool, it didnt. The fridge was warm because the freezer was frosted over. The thermostat on the wall isn't actually connected to an A/C unit. The wall mount A/C would only blow air, not cool the air before blowing it...More

Thank Jeremy S
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 4 days ago

Jeremy, thank you for reviewing your stay. Please accept our apologies for the difficulties you had with the refrigerator and AC in your room. We assure you that we have shared your feedback with our maintenance team, and they are inspecting and fixing the problems...More

Hotel's Favourite
Reviewed 2 April 2018

The staff at the hotel was so nice. Everyone. I travel a lot, and I've stayed at everything from two-star to four-star hotels, and I have never had a front desk call and ask if my room was okay. Impressive.

Review collected in partnership with Extended Stay
Thank haideead
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 3 April 2018

Thank you for your delightful review of our hotel. Your positive comments about our courteous service and your well-appointed room are greatly appreciated. Thanks for choosing Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management

Reviewed 21 May 2018 via mobile

Came up to visit family with my mother. Lobby area is nice, but once you get off the elevator it smelt of cigarette and pot smoke! Elevator has scratched graffiti in the walls. Hallway carpets have stains and seem to not get vacuumed, all along...More

Thank Trinket33
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 23 May 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 16 May 2018

WORST EVER HORROR motel experience. ZERO Stars. Arrived to check in late at night, exhausted, only to be told 'systems are updating, have a seat in the lobby and wait'. 35 minutes later a shabbily dressed/groomed young man assigned me a room on the third...More

Thank Joe C
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 20 May 2018

Thank you for bringing this to our attention. We apologize for the unpleasant experience. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly...More

Reviewed 15 May 2018

I have stayed at a number of the " Extended stay America properties" and some are better than others. this one has issues to be aware of. be advised up front this is a BUDGET place. very few amenities , house keeping is extra ,bedding...More

Thank M M
Response from 00esa, Manager at Extended Stay America - Richmond - Hilltop MallResponded 16 May 2018

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Microwave
Details
Price range
US$ 135 - US$ 284 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette
Details
Price range
US$ 135 - US$ 284 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Kitchenette
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Traveller (12)
Room & Suite (19)
Questions & Answers
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Room Tips
"Ask for a room with a view of the side yard if you have kids."
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"Not worth the price...get something else"
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"rooms are overpriced and under rated"
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"Go to another motel"
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