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Holiday Inn Express Ontario Airport - Mills Mall

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Holiday Inn Express Ontario Airport - Mills Mall
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119 Reviews from our TripAdvisor Community

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Showing 111: English reviews
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Atlanta
Reviewed 1 week ago NEWvia mobile

Smack in the middle of a bunch of restaurants and other hotels this is a business travelers dream. 1.7 miles from my customer it was easy in and out. No traffic hassles! Front desk staff super friendly same for breakfast. Nice and clean. I'd be back again for sure. Great view of the mountains.

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Helpful?
Thank siropderable
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Niagara Falls, Canada
Reviewed 1 week ago

We arrived at hotel after 5 hours of traveling and waited almost an hour at checkin because the front desk girl said our reservation was cancelled and a much higher rate for reservation was made which was false. She discussed with the "manager" and finally the manager told out and she had NO willingness to work with us and made...

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Helpful?
Thank Stephen R
Tucson
Reviewed 2 weeks ago

Hotel room was nice and clean. Beds very comfortable. TV cable box was disconnected, but once connected it worked fine. The door wiggled and was not solidly closed, but it locked. Breakfast was great. The Dining Staff was wonderful, very polite and service oriented. Restaurants within a short drive or walking distance. Experienced an issue with billing. The hotel puts...

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Helpful?
Thank Cindy K
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Colorado
Reviewed 2 weeks ago

Was a quick visit and had to work in the room while I was there. Room was spacious and nice. Breakfast was decent although I could enjoy one morning due to an early morning flight. If I have to stay in this area I would stay here again. Location was good for all the places I needed to go.

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Helpful?
Thank Lizzie-Luvs2Travel
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Mississauga, Canada
Reviewed 16 January 2017

Staff here are super friendly, and very helpful. Pool has been closed for maintenance lately, but the maintenance manager will let me in to sit when it's sunny. Breakfast options are decent, but there are hot pre-prepared items. Some of the rooms have updated furniture, others have dated stuff (staying here with a few team members). It's close to many...

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Helpful?
Thank KrisHarry
customercarerancho, Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. I will follow up with the IT department about HSIA, again thank you for sharing your review, we hope you will visit...

NJ
Reviewed 9 October 2016 via mobile

I stayed for 1 week and would likely not return. From my room I could hear: 1. Traffic from road all night 2. Person snoring in the room next door 3. Music from the hall. None of these are acceptable. Additionally they tout that the weekends are "snoozeapalooza" so you can relax and sleep in til noon. Instead- On Saturday...

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Helpful?
1Thank KatKokko
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear KatKokko, Thank you for your feedback regarding your stay at Holiday Inn Exp & Suites Ontario Airport Mills, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the noise, sound proofing and the construction. We will look into these concerns. We take all...

Reviewed 5 October 2016 via mobile

Was here for a couple of nights for some quiet time. Very good for the price. The room was clean and spacious. Breakfast is pretty good too. I guess the only thing was I couldn't hook up my iPad to the tv through the hdmi port... so couldn't watch Netflix in the bigger screen. I'd stay here again though.

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Helpful?
Thank Hank Y
Rancho Cordova, California
Reviewed 23 September 2016

Traveled to visit family. Easy to get to. Close to restaurants and shopping. Nice, comfy room with microwave and refrigerator. Staff were all very pleasant, and helpful. Nice buffet breakfast, and tasty cookies at the desk in the afternoon. Cozy little nook by fireplace to visit while waiting for flight time.

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Helpful?
Thank connie m
Modesto, California
Reviewed 31 August 2016

I travel a lot for my job, plus my husband and I love to travel, so we stay at a lot of different hotels. I have never had a check-in experience like this! My two major complaints: 1. Security deposit placed on credit card 2. Photocopying my credit card We stayed here for two nights in May. I used Holiday...

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Helpful?
Thank TRIPSTER077
IHGService, Guest Relations Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Dear TRIPSTER077, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had during check-in and the policy that surrounds your card. We also apologize for the challenges you had in our breakfast area. We have sent you a private message in an effort to obtain some additional details. Thank you...

Kentwood, Michigan
Reviewed 25 August 2016

With the San Gabrielle mountains as a backdrop and surrounded by a marketer's dream, you can rest on luscious comfort if you want or shop until you drop. The hotel is located within easy access to Ontario Mills shopping center with every conceivable store a shopper could hope to have in sight. The hotel fulfills the usual role of a...

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Helpful?
Thank Marilyn S
customercarerancho, General Manager at Holiday Inn Express Ontario Airport - Mills Mall, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to The Holiday Inn Express Hotel & Suites Rancho Cucamonga. A 100% non-smoking hotel in Rancho Cucamonga, CA, we are the newest Holiday Inn Express Hotel & Suites. We are just 5 minutes from Ontario Airport (ONT), and we offer a complimentary taxi to the Ontario Airport with advanced notice. The unique design of the suites include some with Jacuzzi suited for the needs of business and leisure travelers. Swim year round in our outdoor heated pool, relax in our hot tub or workout in the fitness center. Catch upon work in our business center or in the comfort of your room with our fast & free wireless and wired high-speed Internet. Our two boardrooms, conference rooms and outstanding service make this Holiday Inn Express the place to meet. This nice, upscale hotel is located just minutes from Ontario International Airport, Ontario Convention Center, Ontario Mills Mall, Citizen Business Bank Arena and California Speedway. We are just steps away from over 30 restaurants like Famous Dave's BBQ, Dave & Buster, Red Lobster, Boston s, BJ s Brewery and many more. Businesses near hotel: Mercedes Benz training center, Frito Lay, Coca Cola, BMW training center Attractions near hotel: California Speedway, Scandia, Ontario Mills, Victoria Gardens mallThe Holiday Inn Express Hotel & Suites Rancho Cucamonga - always fresh, always clean, everything you expect and much more. ... more   less 

Additional Information about Holiday Inn Express Ontario Airport - Mills Mall

Address: 9589 Milliken Avenue, Rancho Cucamonga, CA 91730 (Formerly HI Express Ontario Mills-Airport)
Region: United States > California > Rancho Cucamonga
Price Range: ₹ 8,052 - ₹ 16,237 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ontario Airport - Mills Mall 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario Airport - Mills Mall Hotel Rancho Cucamonga
Holiday Inn Rancho Cucamonga
Rancho Cucamonga Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Ontario Airport - Mills Mall staff and other travellers.
2 questions
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Perris, California
over a year ago
Perris, California
over a year ago

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Questions? Get answers from Holiday Inn Express Ontario Airport - Mills Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay at this property”
 of 5 bubbles stephenr345, 14 Feb 2017 | Read review
“Ensure the doors are secure. There is only one elevator.”
 of 5 bubbles CindyK373, 8 Feb 2017 | Read review
“Get on the 2nd or third floors.”
 of 5 bubbles KrisHarry, 15 Jan 2017 | Read review
“Away from Milliken Avenue”
 of 5 bubbles TRIPSTER077, 30 Aug 2016 | Read review
“Rooms on the west side have a view of Cucamonga Mountain.”
 of 5 bubbles marilyns572, 25 Aug 2016 | Read review
5 of 5