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Extended Stay America - Sacramento - White Rock Rd.

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Extended Stay America - Sacramento - White Rock Rd.
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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Denver, Colorado
Reviewed 2 weeks ago

The Extended Stay America in Rancho Cordova, CA was a nice experience. Stephanie at the front desk was very nice, efficient and personal. She found my reservation quickly, and was very pleasurable to talk with. She found a room for me that I requested and had a very positive attitude. My check-out with her was just as pleasurable. My room...

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Helpful?
1Thank deeppurple1
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

The team and I appreciate your comments. It is pleasing to read the high-level of customer service you received from your staff and your satisfaction with your room accommodations. However, we have taken note of the issue with the carpets so they can be cleaned. Thank you again for your review. It would be our pleasure for you to repeat...

Salt Lake City, Utah
Reviewed 3 weeks ago

I think the photos I am including will let them speak a world of truths for those considering this place. Sarah checked me in on a late arrival and was very pleasant, asked me if I needed cooking stuff, and she delivered them to my room promptly. The pans were great, with the teflon coating, a plus. The coffee maker,...

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Helpful?
1Thank AngelaHansen84116
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

The team and I appreciate your remarks. Please accept our apologies on the condition of your stay. It is disappointing to read about the lack of cleanliness you endured. Our housekeeping staff will be addressed on these issues so we can do a better job providing guests with a better experience. Thank you for bringing these issues to our attention....

Reviewed 13 September 2016 via mobile

Full size refrigerator, stove top and easy access to any kitchen amenities. Rooms are clean and comfortable compared to any other hotels if you plan to stay for 1 week+. Also the staff is more than friendly and easy going as long as you are.

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Helpful?
Thank Kamal F
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Your feedback is very important. Thank you for sharing. I am pleased to read you found value in the fully equipped kitchen provided in your room. It is also great to see you positive comments on the friendliness of our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels...

Reviewed 4 August 2016

My wants are simple: good rate, clean, fairly quiet, good shower, good WiFi and a refrigerator. This is my 3rd or 4th visit to ESA on White Rock Road. I always ask for a room at the back on the ground floor because I hate carrying stuff up and down stairs. Staff is friendly and helpful, I called as a...

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Helpful?
Thank judy n
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

We appreciate you sharing your experience with us in a review. It is satisfying to know you were well accommodated by our staff and you enjoyed the fully equipped kitchen for making meals. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Las Vegas, Nevada
Reviewed 31 July 2016

1) was sent to a room that wasn't uncleaned and reeked of cigarette smoke. The clerk had to inspect the room before he would assign it to me. 2) the "free breakfast buffet" was coffee, granola bars and oranges. Even as pitiful as it was, there was never coffee when I went during the correct hours. I also never saw...

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Helpful?
1Thank Phillip O
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that you were checked in to a dirty room then moved to a clean room. I am going to take a look at the breakfast items. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that...

San Francisco, California
Reviewed 22 June 2016 via mobile

Found a super low rate online for this conveniently located hotel just off of hwy50 in Rancho Cordova. The staff was extra friendly upon check in which was appreciated after a long drive. The room was surprisingly very modern and super clean. It's as nice as most 3 star hotels , better because it has a full kitchen too! If...

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Helpful?
Thank samuel h
Manager_11525, Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for posting a review of our hotel. I am glad that we were able to provide you with a clean room and a friendly stay, all at a great rate. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again soon.

Sacramento, California
Reviewed 21 May 2016

I have been staying at this ESA-Rancho Cordova for about 7 weeks and will here for 6 more weeks. The manager Shaima is rude, abrupt and unprofessional has no customer service skills. Called twice to report my refrigerator was not working; she wanted to send someone in when I had to go to work. I work 12 hours night shift...

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2Thank harrisa04
Summerfield, Florida, United States
Reviewed 18 May 2016 via mobile

I wasn't expecting much when I booked this on priceline due to the low price, but I was pleasantly surprised. It seems like this property isn't very old or has been renovated. The service provided by the staff was friendly and professional and the room was clean and comfortable. I would not hesitate to stay here again.

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Helpful?
Thank Kevin G
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you so much for sharing your experience with us. It’s great to read that we were able to exceed your expectations and accommodate your needs with a comfortable stay! I truly appreciate your kind comments about our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in...

Washington
Reviewed 25 February 2016

While Extended Stay is designed for people traveling on business, visiting or relocating to the area the Rancho Cordova location must also be renting to welfare or work release program families on a weekly or monthly basis. This was very evident by the questionable people we saw during our 5 night stay. One woman would parade about in her pajamas...

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Helpful?
4Thank Crandell
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thank you very much for providing us with your feedback....

Reviewed 19 October 2015 via mobile

We had a another fabulous stay at ESA Whiterock in Rancho Cordova, CA. Shaima and her well trained staff did not let us down, it felt like we were at home when we away from home. We were in Sacramento to take care of personal business and helping a friend in need. We booked two nights but extended it to...

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Helpful?
1Thank edval97
Manager_11525, General Manager at Extended Stay America - Sacramento - White Rock Rd., responded to this review

Thank you for taking the time to write a review of your experience with us. I'm so glad that to hear you had a great stay! I am proud of our staff for providing you with friendly and accommodating customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Sacramento - White Rock Rd.

Address: 10721 White Rock Rd, Rancho Cordova, CA 95670-6031 (Formerly Extended StayAmerica Sacramento-Rancho Cordova)
Region: United States > California > Rancho Cordova
Price Range: ₹ 5,023 - ₹ 6,245 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - White Rock Rd. 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Rancho Cordova
Rancho Cordova Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Sacramento - White Rock Rd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter. This is a 3 story hotel with an elevator. All entry doors to your room are on the outside of the building.”
 of 5 bubbles deeppurple1, 18 Nov 2016 | Read review
“Stay away from the back of the hotel, it is next to the freeway and loud”
  • hair upon arrival
  • What is this gunk on the toilet handle
  • stained sheets
  • kitchen amenities, you need to ask for them at check in, they are not in the room
  • hole at base of bathroom wall by tub
  • stains on door
  • view from front door
  • stains on wall by dresser/tv
 of 5 bubbles AngelaHansen84116, 14 Nov 2016 | Read review
“my ground floor room had noisy people always outside the room. I was at the bottom of a stairway”
 of 5 bubbles PhillipO463, 31 Jul 2016 | Read review
“Stay elsewhere”
 of 5 bubbles 153erikg, 14 Oct 2015 | Read review
“get a room not facing the roads ...it's quieter and the corner rooms are bigger”
 of 5 bubbles 46walet, 14 Oct 2015 | Read review
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