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Residence Inn Pleasanton

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Residence Inn Pleasanton
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202 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Johnstown, Colorado
Reviewed 26 October 2016

I have been a Marriott Rewards member and have a Marriott timeshare (different division, yes I know, but still I understand the Marriott brands). I was woefully disappointed in this property. It needs refurbishing and the staff are cutting corners on housekeeping duties. Traveling with family, we rented a suite of two rooms for five days. We had to request...

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Helpful?
Thank Carolyn B
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Dear Carolyn B, Thank you for your feed back and comments. We are sorry to hear that the cleanliness during your stay was not up to par to your expectations. I have reached out to our Housekeeping department and have verified our reports as well. Our daily Housekeeping reports as verified by our supervisors and managers showed that your room...

Newhall, California
Reviewed 26 October 2016

I stayed for 3 nights at this hotel while at a dog show. Since the DeValle Dog Show is one of the largest in the country, the hotel was full and most people had dogs. Although there is a pet fee, it was not as much as I have paid at other venues. I can not say anything about housekeeping...

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Helpful?
Thank Kathie L
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, Thank you for a great review. We appreciate that you have chosen to stay with us during the Dog Show event and we hope to see you again next year! We'll love to see you again on the next Dog Show events to come. Sincerely, Vanessa V

Paris, France
Reviewed 18 October 2016

I recently spent 5 weeks in this property while on a business trip. The place is neither shabby, nor chic: a consistent average, with a real potential to improve. The single biggest differentiator will be renovation. It certainly (and some rooms desperately) needs one. Applies as much to carpeting, most of furniture and all of appliances (e.g., dishwasher with 60...

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Helpful?
2Thank AVK_75007
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, Thank you very much for your most recent review during your stay. We appreciate your concern and will definitely take note of the things that we can improve upon. We hope to accommodate you again should your travel palns bring you back in our area. Sincerely, Vanessa V

Elgin, Texas
Reviewed 17 October 2016

Came to visit for a retreat. Needed only one night because my original hotel was booked up. After traveling all day long I looked forward to retiring. A lot! The room was ok. Clean but ok. They had lots of pillows on the bed. The beds were so tough it threw my back out. Worse nights rest in a long...

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Helpful?
Thank Clara L
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello Clara L, Thank you so much for sharing your recent experience, we appreciate your feed back and we regret to hear that our beds were not comfortable to your liking. Our breakfast offering had recently been upgraded to more healthier options as a brand new standard and with that, we are obligated to follow accordingly. We hope that you...

Chicago, Illinois
Reviewed 17 October 2016

Good overall. Great customer service. Nice breakfast buffet, close to BART station, shopping and restaurants. Rooms clean. Furniture and carpet worn, needs refurbishing. Used the shuttle service to the BART which was very convenient.

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Helpful?
Thank travelplanner2010_10
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, Thank you for your feedback, we appreciate your comments and we look forward for your next visit in our property. Sincerely, Vanessa V

Reviewed 13 October 2016

I had the pleasure of staying at the Residence Inn Pleasanton for 5 weeks during a business trip. From the beginning, I was greeted with a welcoming smile by Vanessa and Jamie. They provided great customer service and advised me on places to see or places to shop at. I had made it just in time for breakfast where Marcy...

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Helpful?
1Thank Marc C
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, We are very delighted to hear that we were able to make your second home as comfortable as possible. Your long term stay made us like your second family for 5 weeks. We are greatly humbled on how in our simple ways of genuine service, we are able to make a difference in flipping a tiring and tedious training...

Reviewed 11 October 2016 via mobile

I was here for parts of 6 weeks for work and it was a great time. The Mix is great and Ethan is an excellent host. All of the front desk staff is incredibly nice, especially Martika, Gita, Vanessa, and Jamie.

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Helpful?
Thank Jorgen P
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello Jorgen P, We are very grateful to hear that our team exceeded your expectations in your long term stay. We are happy to become your home away from home as well as your second family that you can depend on anytime. Please know that we are always here should there be another opportunity for you to come back and...

Coarsegold, California
Reviewed 8 October 2016

A newly refurbished hotel with a great studio unit and very adequate breakfast included.We were able to use our Marriott Rewards points for what amounted to a free stay.A very good location near freeways but quiet.

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Helpful?
Thank tarzansmate
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Dear tarzansmate, We appreciate your fantastic review as you share your experience during your most recent stay. We are also delighted to hear that we exceeded your expectations. We would like to invite you again to come back should your travels bring you back in our area. Sincerely, Vanessa V.

San Francisco, California
Reviewed 25 September 2016 via mobile

Checked in with front desk supervisor Masoud Anwarzai customer service was excellent room was equipped with all my needs. Very quiet a plus. Staff was very nice. Breakfast was ok missing a few choices but it was a good stay.

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Helpful?
Thank Denise C
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello Ms. Chiu, Thank you so much for a wonderful review, we greatly appreciate you taking your time to let us know how well we did. Your kind words to our Supervisor is very much applauded and will continue to make your stay memorable and comfortable with the help of our dependable staff. We hope that we will see you...

San Lorenzo
Reviewed 24 August 2016

We stayed at the Residence Inn in Pleasanton from June 2015 to January 2016, due to an insurance loss at our home, and found the staff to be kind, courteous, and helpful. We appreciated the daily breakfast buffet and the Mon-Wed evening mixers. The Residence Inn is very close to the freeway on and off ramps, and is on a...

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Helpful?
Thank Roxanne A
ResInnPleasantonTeam, Front Office Manager at Residence Inn Pleasanton, responded to this review

Hello, Thank you very much for allowing us to be your temporary home away from home. We love to hear that you were comfortable during your stay and we appreciate all your wonderful comments. We hope to be able to accommodate you again should your travels bring you back in our area again. Sincerely, Vanessa V. Front Office Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The modern Residence Inn Pleasanton Hotel is unique for the Tri-Valley area, blending stylish luxuries like granite countertops & 37 inch HD plasma TVs with the comfort you expect from the hotel that perfected the extended stay. Residence Inn by Marriott Pleasanton is walking distance to Stoneridge Mall and BART. Just a short drive to Hacienda Business Park . Adjacent to I-580 & I-680, we're the perfect base for excursions to popular Livermore Valley Wineries, Camp Parks Reserve, and Alameda County Fairgrounds. Do not leave any of the family behind as we are a pet-friendly hotel. In your urban designed suite, relax in separate living & sleeping areas or cook a meal in the fully equipped kitchen. For work, a large desk with complimentary high-speed internet is standard. Start your day with our complimentary full hot breakfast buffet served daily, & evening Social Hour (Monday through Wednesday) to provide you a light meal with beer, wine and soda. We also host a weekly BBQ. ... more   less 

Additional Information about Residence Inn Pleasanton

Address: 11920 Dublin Canyon Rd, Pleasanton, CA 94588-2818
Region: United States > California > Pleasanton
Price Range: ₹ 7,919 - ₹ 20,157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Pleasanton 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Residence Inn Pleasanton Hotel Pleasanton
Pleasanton Residence Inn
Hotel Style:
#3 Family Hotel in Pleasanton
#4 Business Hotel in Pleasanton
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Questions & Answers

Questions? Get answers from Residence Inn Pleasanton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No advice for this”
 of 5 bubbles 495samuele, 27 Dec 2016 | Read review
“Ask for a room on the Dublin Canyon Rd side, not the back, as you will listen to the freeway traffic all night.”
 of 5 bubbles carolynbN911TN, 25 Oct 2016 | Read review
“If road noise bothers you, ask for a room on the front side of the hotel.”
 of 5 bubbles KathieL798, 25 Oct 2016 | Read review
“Top floor facing Marriott or court-yard”
 of 5 bubbles AVK_75007, 18 Oct 2016 | Read review
“Beds were very uncomfortable, be careful.”
 of 5 bubbles claral101, 17 Oct 2016 | Read review
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