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All reviewsbusiness tripbusiness hotelplenty of parkingnice barsan josebed was very comfortablelove this hotelbreakfast buffetfitness roomsheraton pleasantonfazfountainsbalconiesfreewaybartchannelssoap
Free hotel shuttle service was excellent. Takes you wherever you want, pickup whenever/wherever. Excellent.
Unfriendly reception staff - all of them, over a period of 3 days. This is really unusual for a US hotel. Literally every different person on reception...More
Response from Tom B, General Manager at Four Points by Sheraton PleasantonResponded 16 April 2017
Dear Valued Guest: Thank you for the kind comments about our Shuttles service, we pride ourselves on offering services that mean something of value to our guests. On the other hand, I am very concerned with what you encountered with other services. I have asked...More
Typical business hotel, okay rooms. Staff was good. Happy Hour was okay and also beer and chips in the lobby. Didn't enjoy the breakfast buffet. Some of the things like doors and showers were really dated. I am not a tall guy guy at all...More
I had stayed few days on business and found the hotel comfortable and a cozy. The bar at night was good and the food was tasty. Buffet breakfast could have been better as the options were very limited.
We didn't have high expectations on the 4 Points but found several highlights surprisingly:
1. Kids love the pool & hot tub. It's been raining all the time so the pool became very attractive. Staffs put the towel in a shelf with cover. If towels...More
Don't count on your SPG status helping much plan at the Four Points Sheraton in Pleasanton. As a loyal SPG member and regular at this hotel, I was walked to another hotel during a late evening check-in. SPG turn away benefits were not immediately offered...More
2 Thank FlyingMonkey38
Response from Tom B, General Manager at Four Points by Sheraton PleasantonResponded 7 February 2017
Dear Valued Guest--Thank you for taking the time to talk with me last month about your experience. Again I apologize for the inconvenience and do hope you will return to us. This unfortunate circumstance has truly re-focused our efforts towards the return customer that is...More