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Four Points by Sheraton Pleasanton

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268 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Pleasanton
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Showing 250: English reviews
California
Reviewed 12 July 2016

Love this hotel, very good place to rest, nice bed and in good location! Friendly employees, nice pool. Spacious parking places, located in center location of Pleasanton, closes to major freeway! We will be back!

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Helpful?
Thank Siew T
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Siew T. Thanks for providing the great feedback regarding your stay with us in Pleasanton. I am glad that you enjoyed your stay with us and hope to see you back soon.

arliington
Reviewed 6 July 2016

rooms are ok, refrigerator an option i was not given, can hear everything in the hall and outside in the rooms. meals ok but way over priced, Bar is WAY overpriced. Wi-Fi never worked in the room or most buildings, had to go to the lobby. Was told i'd get compensation for lack of internet, which was never done. What...

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Helpful?
Thank cheryl j
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Cheryl, Thank you for taking the time to provide feedback regarding your stay at the Four Points Pleasanton. I apologize for the issues you had with the Wi-Fi during your stay. The great news is that we will be upgrading all of our internet connectivity in the next few months. In regards to not having a refrigerator we do...

San Jose, California
Reviewed 28 June 2016

We love this hotel. Location is great for us; very close to Livermore wine country. Registration is quick and easy. Rooms are nice and look updated. We were on the first floor, garden view room and it was perfect.

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Helpful?
Thank Cheryl M
plsparks, Front Office Manager at Four Points by Sheraton Pleasanton, responded to this review

Hi Cheryl, Thanks for taking the time to provide great feedback regarding your stay with us here at the Four Points Pleasanton. We love that you love our hotel and hope to see you back very soon. Sincerely, Phyllis

Oakland, CA
Reviewed 21 June 2016

We live in the East Bay (20 min. away) and decided to do a staycation here, with another family that is local to the area. Check-in was lovely and we received rooms next to our friends, just as requested online. rooms were clean, neat and perfect for a family of 4- 2 queen beds and a small balcony (2nd floor)....

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1Thank Kendra H
Hong Kong, China
Reviewed 10 June 2016

I typically don't complaint or review minor flaws, such as my room keys not working, but since I have another complaint I will mention that I come to this hotel due to my job often and every day I am here, I have to go by the lobby once or twice to get my key to work again, I can...

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2Thank Spaniardgipsy
North Reading, Massachusetts
Reviewed 9 June 2016

I was here for two nights for a training. The staff were excellent, the food provided ofr lunch & snack was very good. The pool area & grounds are very pretty but the gym is very small & always crowded. The room was comfortable with a nice big TV, also, the room has a microwave & mini-fridge. Complimentary bottle of...

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Helpful?
Thank Kim W
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Dear Kim W-thank you very much for the feedback and the mention about the staff, I will be sure to pass this on--We look forward to your return

Apex, North Carolina
Reviewed 5 June 2016

This hotel was conveniently located for my business trip. Also, there are many hotels and coffee shops nearby. The hotel itself looks old, more like a motel. The staff was kind and let me check in a couple of hours before 3pm.

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Helpful?
Thank Edu P
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for the feedback about your stay--I'm glad to hear the staff treated you well. We hope to see you again soon.

Hermosa Beach, California
Reviewed 27 May 2016

Located in the midst of a business park, it made sense that the hotel was full of people like me on a business trip. I haven't stayed at a Four Points Sheraton before and I was expecting more for the price when I booked online, but it was pretty average. Pleasant staff and pool/garden area, but it felt very much...

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Helpful?
Thank Debbie M
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Ms. Debbie M, Thank you for your feedback and the kind comments about our staff and our Landscaping. Your recommendations are appreciated and we will consider them for future amenities. I look forward to seeing you return

Los Angeles, California
Reviewed 19 May 2016

This hotel has a great property with water fountains, ponds etc. The gardens are well maintained and it all looks very nice. The rooms are large. The problem I had is that the buildings and rooms are very under maintained. My batch had disgusting rust marks all through the inside around the tap down to the drain. No attempt had...

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Helpful?
2Thank lbizarre
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

Thank you for the feedback about your stay. I apologize that your room was not up to standard. We are in the process of fixing the rust issue you had seen, in the next few weeks. I do hope you return to us as we can do better and will. Please don't hesitate to reach out to me to make...

Reviewed 26 April 2016 via mobile

Nice friendly hotel. The staff is really nice and helpful. The hotel and gardens around are nice and welcoming. Well equipped rooms. And the outstanding piece: all equipment is in perfect order and works. Everything neat and clean. I travel a lot find do hardly ever find a place where nothing is broken in the room! Down to the very...

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Helpful?
Thank Peter M
Tom B, General Manager at Four Points by Sheraton Pleasanton, responded to this review

We all appreciate the feedback you have given us; we look forward to seeing you again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the Hacienda Business Park, Four Points by Sheraton Pleasanton features 214 guest rooms. From the patios and balconies, guests can enjoy the soothing sights and sounds on our 10.5 acres. ... more   less 

Additional Information about Four Points by Sheraton Pleasanton

Address: 5115 Hopyard Rd, Pleasanton, CA 94588-3303
Region: United States > California > Pleasanton
Price Range: ₹ 7,106 - ₹ 21,838 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Pleasanton 3*
Number of rooms: 214
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Also Known As:
4 Points By Sheraton Pleasanton
Four Points By Sheraton Pleasanton Hotel Pleasanton
Sheraton Pleasanton
Four Points Pleasanton
Pleasanton Sheraton
Pleasanton Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Pleasanton staff and other travellers.
6 questions
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London, United Kingdom
10 months ago
San Diego, California
over a year ago
Rocklin, California, United States
over a year ago
Pahrump

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Questions? Get answers from Four Points by Sheraton Pleasanton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For the most quit bulding, ask for building 6. For the most convenient, but nt over the lobby, ask for bulding 4 or 2.”
 of 5 bubbles CA_Dad_707, 26 Nov 2016 | Read review
“Rooms overlooking the garden/pool, on the second floor (if you don't mind hauling your suitcase up the stairs) are the best.”
 of 5 bubbles laurieh587, 14 Nov 2016 | Read review
“Pool/ garden view is nice with patios and balconies. The handicap accessible room was very nice. Spacious bathroom but no fridge.”
 of 5 bubbles packyourbagsIowa, 3 Aug 2016 | Read review
“Definitely not in one of the out buildings”
 of 5 bubbles MikeFlyCX, 28 Jul 2016 | Read review
“perimeter rooms have lots of road and parking lot noise”
 of 5 bubbles 540cherylj, 6 Jul 2016 | Read review
5 of 5