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Sheraton Pleasanton Hotel

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Sheraton Pleasanton Hotel
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265 Reviews from our TripAdvisor Community

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Showing 257: English reviews
Westminster
Reviewed 2 days ago NEW

The staff was super friendly and very helpful. I even got cookies in my room. The location is good as you are near the mall and lots of food choices. The shuttle service was very convenient. I didn't get an opportunity to try out the pool or restaurant.

Review collected in partnership with this hotel
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Helpful?
Thank traci_saige
Management response:

We are very delighted to know you had a pleasant stay with us here at Sheraton Pleasanton, we look forward to having you come back in the future.

Alameda
Reviewed 4 days ago NEW

Great place to stay and relax. The front desk staff is always attentive and on top of things. It's great to have a mall right next to the hotel. I recommend this hotel and its pretty reasonable. Go check it out.

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Helpful?
Thank laprellg
Sydney, Australia
Reviewed 5 days ago NEW

2 night stay on a business trip. Just didn't cut it for me - very disappointed. Creeky bed. Loud/noisy showers. Food was ok. Service was ok. Not what you would expect from a Sheraton branded hotel. Better options available

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Helpful?
Thank Peter S
Management response:

I would like to thank you for your feedback, I am very sorry to hear you had a negative experience at our Hotel. I did look into the issues you came across and we are taking steps to avoid these from reoccurring in the future. If there is anything in specific you would like to discuss please reach out to...

Richmond, Virginia
Reviewed 1 week ago

The staff was fantastic. It is an older hotel and just for me personally the beds weren't comfortable. They were very firm and the rooms are old. Also I couldn't get a mini fridge because they were all out which it is used primarily as a business hotel so they should probably just have them in the room for anyone...

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Helpful?
Thank tt391283
Management response:

Thank you for your honest feedback. I want to let you know we take our guest's recommendations very serious, and we use the feedback to improve the satisfaction of our guests. We will be looking into the issues stated and if there is anything else we can help with please free to reach out to us. Thank you!

San Francisco, California
Reviewed 1 week ago

I stayed in this hotel the day before NYE and I'm a local traveler meaning that I live in the area just stayed here for a business need and I wanted to grab one last stay so I could qualify for elite status for the next year under the SPG program. Overall, the hotel stay was okay - it gave...

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Helpful?
Thank pennccrn
Charleston, United States
Reviewed 1 week ago

The hotel was very clean. The room was a standard hotel room with the usual amenities. The staff was friendly and helpful. This hotel is conveniently located and is a very good value. The hotel is located on s ring road around a nice mall. There are restaurants within walking distance and good shopping.

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Helpful?
Thank Steven B
Los Angeles, California
Reviewed 2 weeks ago

My wife, baby, 2 dogs and myself stayed 2 nights here and were very pleased with the service and cleanliness of the hotel. They brought a crib to our room upon arrival for our son and the customer service overall was great. Plenty of parking and close to a very nice size mall with plenty of places to eat.

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Helpful?
Thank raymondmagno1969
New York City, New York
Reviewed 4 weeks ago

The rooms are a bit dated and old but this is one of the best staffs I have run into. Breakfast staff was great. Location is very good, right next to a BART station (which I didn't use) but easy to get around the area and onto the highways. Price was much less expensive than a lot of the surrounding...

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Helpful?
Thank Flyway2much
San Jose, California
Reviewed 8 December 2016

It's definitely feeling it's years--the elevator was ancient. The rooms were average and at least were a bit fresher. The weekend rate was cheap and it's across from the mall, so easy to get food. Staff was pleasant on check-in. Nothing to write home about, but did the trick.

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Helpful?
Thank Amy P
Reviewed 27 November 2016

An interesting hotel where there are multiple buildings there. Service was average only; read on and you'll see why. Check-in was easy but the person who checked us in did not really seem to know where our room was. Luckily, we ran into someone from the attached restaurant to show us. Just provide customers with a simple map and you...

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Helpful?
Thank John R

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Situated between Silicon Valley, San Francisco, and the Napa Valley, we'll make your stay comfortable and enjoyable at Sheraton Pleasanton. ... more   less 

Additional Information about Sheraton Pleasanton Hotel

Address: 5990 Stoneridge Mall Rd, Pleasanton, CA 94588-3229 (Formerly Wyndham Garden)
Region: United States > California > Pleasanton
Price Range: ₹ 7,099 - ₹ 22,527 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pleasanton Hotel 3.5*
Number of rooms: 170
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Also Known As:
Sheraton Pleasanton
Pleasanton Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Pleasanton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club lounge food needs to be addressed ASAP! Hot food needs to be hot and cold food needs to be cold at all times while serving the food. ”
 of 5 bubbles laprellg, 12 Jan 2017 | Read review
“Better not to be on the first floor where there is a hot tub and great activity. First floor was a bit noisy. ”
 of 5 bubbles stevenbP5316XP, 4 Jan 2017 | Read review
“All the rooms were pretty much the same. Views are of a highway or a mall so not much either way.”
 of 5 bubbles Flyway2much, 18 Dec 2016 | Read review
“Get a room that doesn't face the highway”
 of 5 bubbles amypH8702YU, 7 Dec 2016 | Read review
“ask for a room not facing the freeway”
 of 5 bubbles amanda_griffiths5, 10 Nov 2016 | Read review
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