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I was displaced from my home while construction work was being done. While the hotel was clean and convenient, I felt like it was being run by a bunch of trainees. The staff seemed very young and inexperienced.
First, my room was being paid for...More
But for the price, they could have offered a bit more. No complementary breakfast, no fridge or microwave in the room. Beds were comfy enough, the room was clean, but there was some mold in the shower. It seems that if you even just caught...More
Response from OAKCP, General Manager at Courtyard Pleasant HillResponded 11 February 2018
Thank you for the commentary regarding your stay. The feedback is used for training and learning. If you would like to discuss your stay further...please call the property to speak with a leader at your convenience.
***CHECK YOUR BANK ACCOUNTS*** Screenshot proof of my complaint with Katrece Raine - GM
I checked in on 1/19/18(Friday) and checked out the very next day 1/20/18 (Saturday). I pre-paid for the room through marriott.com. No complaints.
A week later on 1/29/18 they attempted to...More
Thank Keon K
Response from OAKCP, General Manager at Courtyard Pleasant HillResponded 4 February 2018
We appreciate your candor and your continuous follow up on social media and with Marriott Customer Care. Yes, our hotels are often subject to misconduct by guest(s) and when damage occurs in a guest rooms (Duplicate to the damage that occurred in the same room...More
The hotel location is very good near the highway. The team is great very nice and helpful. Breakfast is expensive and there is a big line. The rooms are comfortable however it is important to ask for rooms in the higher floors due to the...More
Thank Rivka M
Response from OAKCP, General Manager at Courtyard Pleasant HillResponded 27 December 2017
Thank you for our feedback which is used for training and education. During busy times in the morning our Bistro can have longer than usual wait times. For this we apologize. We do try our best to keep guests smoothly flowing in and out. If...More
We stayed one night and were able to check in early and drop off our luggage before a family visit. The available room was on the first floor and was fine for our limited use. It was quiet enough and large enough to unpack.
Thank Peter L
Response from OAKCP, General Manager at Courtyard Pleasant HillResponded 13 December 2017
Thank you for your feedback. It was a pleasure hearing your commentary. We will share your feedback with the team for training and education and hope to see you soon!