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Extended Stay America - Pleasant Hill - Buskirk Ave.

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Extended Stay America - Pleasant Hill - Buskirk Ave.
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122 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Start your review of Extended Stay America - Pleasant Hill - Buskirk Ave.
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Los Angeles, California
Reviewed 2 weeks ago via mobile

I'll I can say is a I reserved a non smoking room...I kept smelling smoke. I have asthma which didn't help. The room was filthy . There was a cigarette bud in the window sill. Though I must say the situation was corrected, the manager who said they check the rooms everyday is a complete lie...the staff is rude and...

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Helpful?
Thank danaV1444WK
00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Thank you for sharing a feedback about your stay. We are sorry for the smoke issue you had with your room and for the service drawbacks you encountered. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training...

Nevada City
Reviewed 2 weeks ago

The check in was ok. Seemed to be limited communication. The beds are full size, not queens. There are no kitchen utensils. The brochure that was given to us advertised muffins and coffee. We were awoken at 5AM to loud fire alarm and flashing lights. Entire hotel evacuated into parking lot to stand until fire department arrived to check out...

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Helpful?
Thank packing01
00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Thank you for evaluating your stay. Firstly, I want to apologize for the inconvenience you experienced while you were here. We never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we...

Buena Park, California
Reviewed 17 January 2017

The reception area was cluttered and dusty. The hallway carpets were filthy and full of debris. We were given a non-smoking room that had obviously been smoked in. We were so tired the night we arrived that we just opened the window, sprayed some air freshener and tried to sleep through the smell. When we asked for a different room...

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Helpful?
1Thank Cardio
Manager_11525, Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that you were provided with a room that was supposed to be non smoking and had been smoked in. To make sure this doesn't happen again, I am checking rooms each and every day to ensure this does not happen again. We...

Reviewed 28 December 2016 via mobile

It started before we arrived for our week's stay. I called the day of arrival to extend our stay. I was told, "no problem." When we arrived they didn't have the additional day in the computer and there were no available rooms for the additional day. The clerk directed that I see the manager the next day. The manager told...

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Helpful?
1Thank Jkracow
Burlingame, California
Reviewed 1 December 2016

I stayed at the hotel with my brother in law November 28, 2016 to November 30, 2016. On the 30th of November 2016 my brother in law got sick. When we went to check out the front desk said they would not credit us due to the reservation being though Expedia. They told me to call Expedia. I called Expedia...

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Thank Andrew P
Reviewed 4 November 2016 via mobile

Stopped here on our way to SoCal to visit friends in the area. Great price for a king room with a full kitchen, good TV and nice size bath. Hotel appears to have many permanent residents, and the wifi is marginal --- barely works @ .72 Mbps!! Would probably choose another hotel in the area next time.

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Thank Courtney G
Seattle, Washington
Reviewed 10 October 2016

We needed to stay one night in the Walnut Creek area, so I booked a king non-smoking room at this ESA. However, there were MANY problems with the property, rooms, and management. When I went up to see our accommodations before officially checking in, I found they had placed us in a room with one queen bed and the kitchen...

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1Thank AnaCasanaSeattle
Bellingen, Australia
Reviewed 5 October 2016

We stayed at the Pleasant Hill Extended Stay twice during a recent holiday in California. Each time we stayed for several days. The hotel is well located for anyone visiting the Pleasant Hill area. It is aimed at people who might be working or visiting the area for short to medium periods - but also does overnights and several days...

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Helpful?
Thank David M
Manager_11525, Manager at Extended Stay America - Pleasant Hill - Buskirk Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. Your review is quite thorough. Your comments about our spacious rooms, affordable rates, and honest information of our amenities is much appreciated. It is great to know you were able to have a great stay at our hotel. Thank you for choosing Extended Stay...

Columbus, Ohio
Reviewed 20 September 2016

Concord/Pleasant Hill area is not inexpensive to stay in, so this hotel was a reasonable buy on Expedia for about $ 114/night (including tax). The room was clean and comfortable, but the hotel had deficiencies we did not expect: 1) The hotel advertised a to-go breakfast. When we inquired about it the desk said it was waiting on a food...

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Thank dignset
Edmonton, Alberta
Reviewed 19 September 2016

The common areas were worn and extremely dirty. You don't want to get in the elevator and have the door trap you in there. The room itself however wasn't that bad. Getting to it however was. I cannot recommend this hotel.

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Thank gyro9

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Pleasant Hill - Buskirk Ave.

Address: 3220 Buskirk Avenue, Pleasant Hill, CA 94523-4315
Region: United States > California > Pleasant Hill
Price Range: ₹ 7,067 - ₹ 10,408 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Pleasant Hill - Buskirk Ave. 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stayamerica Pleasant Hill-Buskirk Ave Hotel Pleasant Hill
Extended Stay America Pleasant Hill
Extended Stay Pleasant Hill
Pleasant Hill Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Pleasant Hill - Buskirk Ave. staff and other travellers.
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Questions? Get answers from Extended Stay America - Pleasant Hill - Buskirk Ave. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another Hotel. Spend a little more.”
packing01, 10 Apr 2017 | Read review
“Will not recommend any”
geminilexus6, 3 Aug 2016 | Read review
“Get non-smoking, or just don't stay here.”
700gregorym, 19 Jul 2016 | Read review
“3rd floor is nice, where I stayed, view was pretty”
an2inette1, 29 May 2016 | Read review
“Non smoking first floor”
codye33, 9 Feb 2016 | Read review
5 of 5