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I booked for three nights stayed one and was out the next morning! The room was filthy, the a/c took 4 hours to cool the room from 77 degrees down to 72. The towels were old and felt more like 60 grit sandpaper than cotton...More
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Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 2 weeks ago
I am very sorry we failed to deliver the exceptional stay you deserved. I apologize for the inconvenience caused in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I...More
As a frequent business traveler, I often arrive late at hotels for early morning meetings and always secure rooms with a credit card. On Wednesday, the 17th, I arrived at this Exended Stay America in Pleasant Hill at midnight to find that despite having my...More
1 Thank ericknowland
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 20 May 2017
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on...More
We requested two rooms one room a queen disability access suite and one room with two double beds. We called in advance to tell them we would be a late check-in and to please save our rooms, as ordered. Ok, no problem, 24 hr front...More
Thank Benjamin C
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 18 May 2017
Benjamin, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience...More
I'll I can say is a I reserved a non smoking room...I kept smelling smoke. I have asthma which didn't help. The room was filthy . There was a cigarette bud in the window sill.
Though I must say the situation was corrected, the manager...More
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 16 April 2017
Thank you for sharing a feedback about your stay. We are sorry for the smoke issue you had with your room and for the service drawbacks you encountered. Your experience is not indicative of the service we train our associates to provide. We have shared...More
The check in was ok. Seemed to be limited communication. The beds are full size, not queens. There are no kitchen utensils. The brochure that was given to us advertised muffins and coffee. We were awoken at 5AM to loud fire alarm and flashing lights....More
1 Thank packing01
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 11 April 2017
Thank you for evaluating your stay. Firstly, I want to apologize for the inconvenience you experienced while you were here. We never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. Although your experience is not typical...More
US$ 123 - US$ 227 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stayamerica Pleasant Hill-Buskirk Ave Hotel Pleasant Hill ,