Mr Jay and all the employees Top notch New and improved lots of amenities Hospitality staff welcoming nice and friendly to come in and be happy and very nice and neat good stuff will return for a short or long-term getaway business or vacation
I checked in on January 8 saturday with the front manager Jay very kind person I was given my room witch I had stay before for New years Eve as I'm walking in the room it smell like cigar seems the previews guest were smokers and since I dont smoke Jay the manager gave me a very nice room upgrade I highly recommend it very nice hotel and service I will come back
suuuper clean and when I say clean cleaaaan! The staffs are very nice and welcoming :) A very safe and happy environment. The parking is great. check-in is easy and fast. Rooms are updated and well maintained.
The rooms are basic, but clean, and that is all we needed. Great location. About 15-20 minutes to Los Angeles or to Buena Park, which is where we went. Close to stores, gas and restaurants. You can pay with credit card, cash or debit card. Good rates.
I booked this room for a friend. The trip was going fine. Check-in was easy and the room was nice. Later that night, she was ready to go back to bed and she pulled back the sheets to see lots of blood spots on the sheets. They were also very dingy. She went to the front desk and spoke to the manager Bertel about the sheets and to ask for a room change. Bertel told her that there were no other rooms and accused her of leaving the blood saying that it "looked fresh". He also said that she had been in the room for a while, so why was she just now pulling back the sheets. SMH This is unacceptable. I called hotels.com to get a refund and they had to call the hotel to get approval. Of course, the hotel would not approve the refund. I am disgusted by the room and the behavior of the management. DO NOT STAY HERE.…
The room was clean neighborhood wasn't great. I read some really bad reviews so wasn't expecting it to be nice. In this area there's not alot of choices. We got in late and left early. Staff were really nice
We had to attend a funeral in Motebello on February 2, after further review we found some negative issues having to do with uncomfortable high bed, loud noise and rude front desk. We read the most reviews been positive so we decided to give this place a try anyways. We drove two hours to get to Montebello on Friday afternoon. Upon our arrival about two o’clock my wife went to the front desk to check in, everything went ok except the rudeness at front desk continued. She was not greeted with a hello or Good Afternoon. We went to the room, got settle in and decided to take a two hour nap. At that point we first were awaken by very loud music from the room next door for about 15 minutes, then music got even louder, and next the loud love making really got out of hand for us to stand it. My wife decided to go to the front desk to request to be move from that room, she was told that the Hotel was booked. While she was on the way down I was looking for availability online and indeed there were rooms free. She came back to the room and notified me of what went down with front desk. At that time we were ready to leave to another hotel but my wife decided to go to the front desk again, it took all this for the front desk to come up and check for himself that we we’re being disturbed by the room next door. He implied to my wife that she was lying about the loud music. He claimed that he came up and did not hear any loud music. So she asked him to come to the room and he heard the loud music. She asked him, if the music continues will he refund her the lodging so we could move to a quieter hotel? First he said yes and then he changed his mind. He got upset at my wife for speaking Spanish with me on the phone from the front desk because he thought she said something rude about him and that was not the case. She was just frustrated with the loud music from next door. She just wanted the front desk to take care of the problem. Throughout the night there was still noise coming from next door. We decided to leave the fan on from the restroom to buffer the noise coming from the neighbors. It was late already and we had to attend the funeral very early in the morning. We didn’t want to deal with the hassle anymore. The front desk needs to work on their customer service skills. Obviously the new posted sign (under new management does not mean a thing). …
Fully agree with the previous reviewer. Location is OK, in a less than ideal neighborhood near LA. Easy to find and plenty of parking. The building is new, but the walls are thin and I woke up by the noises of partying and people having sex next door which was pretty disgusting. The rooms have wifi, but it seems like there is only 1 router for the entire building, so there is no internet connection if you walk away 50 yards outside the lobby. So be prepared that you won't get internet. No breakfast. No coffee maker, no water or tea in the room. Towels are plentiful which was nice. Overall I would not recommend it.