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BEST WESTERN Cajon Pass

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BEST WESTERN Cajon Pass
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152 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Chicago, Illinois
Reviewed 25 May 2016 via mobile

Stayed here for one night. We had to go around 20 minutes because the exit ramp to the hotel from the expressway was closed. Try not to book here or call the hotel and ask if the road it's still on construction. Major construction on the highway is still underway, so yeah, you'll have noises during the day and night....

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Helpful?
1Thank Ella0685
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Other than the frustration you had with a detour, and the noise complaints, we again, apologize about that particular experience during your stay at our hotel. It is posted on our website as well most others. Again Thank you for your review...

Hydesville, CA
Reviewed 22 May 2016

...overall average stay. The room was clean and the staff was very friendly and helpful, but this motel is pretty dated as far as lighting/electrical outlet access, etc. It's close to the freeway, so if you are on the highway side of the building, noise can be an issue (especially if road construction - which started very early - is...

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Helpful?
1Thank Jeff D
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass

Seattle, Washington
Reviewed 15 May 2016

Spent one night here and was super impressed! The owner/manager went out of his way to find us a very quiet upstairs room. He was very kind and patient, we were very tired after a long day and flight. Breakfast was amazing and included all kinds of options and eggs and sausage. Great value, clean and quiet...ask for an upstairs...

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Helpful?
Thank TravelforfunSeattle
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Rick the manager as well as all the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We understand that breakfast is the most important meal of the day and...

Reno, Nevada, United States
Reviewed 30 April 2016

This hotel is perfect for convenience. It is right off Interstate 15 in the mountains where one does not have to deal with the city traffic and congestion. Perfect location to take a break from a long road trip.

Review collected in partnership with Best Western
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Helpful?
Thank Peggy W
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The location is indeed great and the food options nearby are limited, McDonalds, Subway and Del Taco. There are several dining options nearby and is just a short drive away, including Mountain Top Café (8miles) and a variety of 20 plus restaurants...

La Habra, United States
Reviewed 26 April 2016

Make sure you have more than enough food for your guests. every time I went in there it seemed to be empty. It is a very small area and there are a lot of guests, so it made it very uncomfortable. The chairs and tables are all jammed in and there is no room to move around. The staff on...

Review collected in partnership with Best Western
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Helpful?
Thank Kellee B
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. While our eating area is smaller, we also have tables out by our pool area. Again Thank you...

Greeley, Colorado
Reviewed 23 April 2016 via mobile

Stay here approximately once a month on business. Price has always been great, especially taking into consideration the cleanliness of the rooms and the staff's service. Construction on nearby highway leaves a little to be desired in the way of peace and quiet, but I'm usually so tired when I arrive I don't even notice it. Beds are quite comfy...

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Helpful?
Thank James N
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Again Thank you for your review and choosing Best Western Cajon Pass

Reviewed 19 April 2016 via mobile

This motel would've gotten a higher rating if it wasn't for all of the construction going on in the area. Otherwise the rooms were comfortable, with better than average service. For the price I would recommend this motel.

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Helpful?
Thank 951raidersfan
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. Once again, from the entire team here at the Best Western Cajon Pass, we apologize about your experience.

Columbus, Ohio
Reviewed 4 April 2016

The hotel is very clean with comfortable beds and terrific WIFI. The breakfast was plentiful with many choices. There were waffles, eggs, sausage, all kinds of breads and beverages. The staff were all pleasant. I spoke with the desk agent, a room attendant and a maintenance worker who were very friendly. Best of all, the rate was great!

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Helpful?
Thank jpmueller99
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean...

Reviewed 18 March 2016

Always a great stay! Clean rooms, comfortable beds. Laundry amenities. Continental breakfast has many good choices. There is a hot tub to use. Always have great service, and friendly workers. Great stay every time I stay.

Review collected in partnership with Best Western
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Helpful?
Thank stevencR8722TM
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Again, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. It is always nice to have repeat guests Your very kind words sums us up pretty well.

Reviewed 3 March 2016

There was NOTHING wrong at this property during this stay. Staff, room breakfast, access, weather, were ALL top notch. Usually there is always something. Not here. We even thank the desk clerk upon checkout and told her how wonderful it was.

Review collected in partnership with Best Western
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Helpful?
Thank christopherc154
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Pat and Lisa, as well...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The BEST WESTERN Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. The Pacific Rim Trail, Auto Club Speedway, San Manuel Amphitheater, Green Tree Golf Course and Mountain High Ski Resort are all just a short drive from this Phelan, California hotel. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The BEST WESTERN Cajon Pass offers a complimentary continental breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. ... more   less 

Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Region: United States > California > Phelan
Price Range: ₹ 4,839 - ₹ 7,057 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cajon Pass 2.5*
Number of rooms: 46
Reservation Options:
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Cajon Pass staff and other travellers.
1 question
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Questions? Get answers from BEST WESTERN Cajon Pass staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room at the back of the hotel to avoid train noise”
 of 5 bubbles PeggyW656, 18 Oct 2016 | Read review
“Ask for a room away from the temporary road construction.”
 of 5 bubbles jpmueller99, 3 Apr 2016 | Read review
“For Railfans; Rooms on the South/West side have views of the railroad tracks.”
  • If you like trains, this is the place to stay (Room 208)
 of 5 bubbles JayDay2001, 1 Mar 2016 | Read review
“Get rooms on the upper floor”
 of 5 bubbles gunjank761, 17 Feb 2016 | Read review
“the side away from the train tracks and freway”
 of 5 bubbles F3405MSmichaelr, 1 Jan 2016 | Read review
5 of 5