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Sheraton Sonoma County - Petaluma

692 reviews
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Traveller (113)
Room & Suite (54)
Pool & Beach (7)
Overview
  • Excellent35%
  • Very good40%
  • Average15%
  • Poor6%
  • Terrible4%
Travellers talk about
“club level”(20 reviews)
“wine country”(87 reviews)
“nice hotel”(47 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Sheraton Sonoma County - Petaluma
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (692)Write a Review
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All reviewsclub levelwine countrynice hotelmarina viewwine tastingroom servicesmall marinafront desk staffsonoma countythird floorbusiness triproom was spaciouseasy accessfitness centershort drivegreat roompool and hot tub
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301 - 305 of 670 reviews
Reviewed 19 March 2014

There are very few good hotel options in Petaluma, so you'd like to think Sheraton Sonoma County could exploit the market situation. But time and time again, they fall way short of the mark. They struggle to keep staff, and this constant turnover leads to...More

2  Thank Novajim2010
Response from David S, General Manager at Sheraton Sonoma County - PetalumaResponded 23 March 2014

Dear NovaJim, I am very sorry to hear of your disappointing experience. Issues regarding cleanliness and service are not acceptable. On the plus side, we will be completely renovating all guest rooms in the hotel late this year and, after some considerable turnover, our staff...More

Reviewed 17 March 2014

We stayed 2 nights and loved the place. The staff was friendly, the rooms were clean and this hotel is also pet friendly. A small restaurant past the lobby had pretty good food and the servers were very friendly. I would go back there in...More

2  Thank Critique29
Response from David S, General Manager at Sheraton Sonoma County - PetalumaResponded 7 April 2014

Hi Critique29, What a great review, thanks so much for sharing your experience on TripAdvisor. I'm especially glad to hear your enjoyed that we are a pet friendly hotel. Hope you can come back again soon! David Scott General Manager

Reviewed 9 March 2014

Wonderful reception, good pricing, pet-friendly, comfortable room with excellent bed, and nice facilities. We enjoyed this classy hotel at the marina. The only sour note was the charming but forgetful chef. He didn't bring us the promised yoghurt, but the waitress made up for it....More

1  Thank FlyingDutchman_12
Response from David S, General Manager at Sheraton Sonoma County - PetalumaResponded 7 April 2014

Dear Dutchman, Thanks very much for taking time to review our hotel and its great to hear you had a good time. And I will follow up with our Chef regarding his forgetfulness! David Scott General Manager

Reviewed 8 March 2014

Im a Marriott girl but decided to try something new. I made reservations at 700 pm online and got to the hotel at 730. The girl at the desk was pleasant at first and after giving her the confirmation she said it was not showing...More

Thank disneylove69
Response from David S, General Manager at Sheraton Sonoma County - PetalumaResponded 23 March 2014

Hello Disneylove, Thanks very much for your comments and feedback regarding your check-in experience. We have had a couple of problems with our reservations system in the past few weeks and they are now, fortunately, resolved. I am very sorry to hear of the delay...More

Reviewed 6 March 2014

We stayed at The Petaluma Sheraton because our son had a Dr. Appointment in Petaluma.I looked at about 40 reviews on trip advisor and they were mixed. We were greeted at the front desk by Angela.She was very friendly and she had a great smile.We...More

1  Thank ZenMasta
Response from David S, General Manager at Sheraton Sonoma County - PetalumaResponded 7 April 2014

Hello ZenMasta, I'm very pleased to read your review and that you enjoyed your stay with us. Thanks especially for recognizing Angela, Kayla and Devon, three of our terrific associates. I hope your doctors visit was not for anything too serious and that we will...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Breakfast Available
Concierge
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Heated pool
Details
Price range
US$ 185 - US$ 339 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$ 185 - US$ 339 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (113)
Room & Suite (54)
Pool & Beach (7)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
SPGPlatTraveler
Katherine R
12 September 2016|
AnswerShow all 5 answers
Response from ScottSatterfield | Property representative |
No, cats are not allowed in the hotel.
0
Votes
JacyOnTheFly
11 June 2016|
AnswerShow all 4 answers
Response from ScottSatterfield | Property representative |
If you google Petaluma Gap Wineries you will find a list of all of the wineries within minutes of the hotel!
0
Votes
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123
Room Tips
"Recommend the 4th floor, nice views up there and same level as the breakfast room."
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"The onsite breakfast is a bit spendy, so walk down the complex to Marina Bean, excellent coffee, bagels, etc..."
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"Get the harbor view. Nice Petaluma River Marina Setting"
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"end of hallways"
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