Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
3500 E. Colorado Boulevard, Pasadena, CA 91107
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$213
Free cancellation until 14/08/22
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Free cancellation until 14/08/22
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Free cancellation until 14/08/22
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 32 hotels in Pasadena
Location
Cleanliness
Service
Value
Pasadena Hotel Near the Rose Bowl Stadium Situated just outside of Los Angeles, our hotel's accommodations offer the quality services and amenities you prefer. Located off I-210 and less than 4 miles from downtown Pasadena, you are only minutes from celebrated annual events like the Rose Parade and Rose Bowl football game. The Holiday Inn Express® Hotel & Suites Pasadena - Colorado Boulevard hotel is ideal for all your favorite Pasadena, California activities. Our hotel's Colorado Boulevard location puts you just minutes from Pasadena's best attractions. Take in cultural highlights with a visit to the Norton Simon Museum, Kidspace Children's Museum, or the Huntington Library Art Collections and Botanical Gardens. In town to see the UCLA Bruins play football? We are only 6 miles from the Rose Bowl Stadium.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Car hire
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Safe
Telephone
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish, Chinese, Portuguese
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
60Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
3500 E. Colorado Boulevard, Pasadena, CA 91107
Getting there
Sierra Madre VillaLos Angeles Metro Rail5 min
358Reviews9Q+A54Room tips
Reviews
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I visited this hotel during summer vacation. I booked 4 nights online with IHG points. For some reason on my last day, hotel front desk said I did not use points to reserve my last night. I told them, that it did not make sense that I would book three nights with points and one night without points and dollar. Hotel front desk had a lady named Priscilla. He was rude and not helpful at all. Even after showing that I am a IHG customer and card holder for years, she didn't care. She was adamant that I pay prime time night rate and would not help me in any way. Priscilla had worst attitude of any front desk, I have seen in years. We even told her to stop with rudeness, however she would not let it go. I don't mind paying extra money, however bad customer service and bad attitude is uncalled for. IHG and their shareholders owns the property and not Priscilla or front desk. If they treat long time IHG card holder like this, I can only imagine how they treat other customers.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Owner at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 5 Jul 2022
Thank you for staying at our hotel and for your feedback. We understand that it is frustrating when there is a booking error and the hotel will usually do everything we can to correct it. I'm sorry that you had a negative experience with a team member, as Priscilla and the rest of our staff usually have nothing but positive interactions with our guests. Thank you again for the feedback and we hope to make a better impression on you in the future.
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The hotel was in a great location with decent rooms. The breakfast variety each day was so good. The pool and wifi were nice as well. However, all of this was overshadowed our first night. We went to bed early after travel and time change. We wake up and eat and go to our car to find that someone broke into my rental vehicle. We called the police, and I told the front desk. Another patron came up to me appalled that I had just found out. She and her husband noticed at 8pm the night before and notified the front desk. The staff said they called but we didn't answer so they assumed we were sleeping. My husband asked why they wouldn't knock or leave a note or do anything. Instead, they were laughing and giggling the whole time. A man tried to figure out the cameras but couldn't. We quickly learned from the police officer that another recent break in happened in the same hotel garage just 4 spots down. The older gentleman that worked the desk was the only person who was helpful and attentive. The others just played around and could not care less. They offered for me to talk to the general manager but after six hours of getting a new car and police report there was zero time as we had a wedding and my husband's military bag was stolen. They comped me one night of points. They won't let me post my review for mentioning the car break in because it "promotes an illegal act," and the second time for "containing legally sensitive content." This whole ordeal is just seeming more suspicious between their lack of action, the cameras not working, and trying to keep my review hidden.…
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Date of stay: May 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel Manager, Owner at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 10 Jun 2022
Dear Guest, Thank you for posting your experience with us. We take all safety and security issues at the hotel very seriously. We are sorry that you felt our follow up wasn't sufficient and I will definitely bring that to our staffs attention. Thank you again for the feedback. Mike Hernandez - General Manager
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Stayed here for a night, sort of a layover driving back from Anaheim back to the Bay Area. Decent free breakfast buffet. Coffee was weak though. It was like getting coffee from the gas stations. We also had to pay $10 for parking. The TV inside the rooms were small and dark. I believe this is an item they need to consider replacing. Kids had fun at the pool, clean and surprisingly, the temperature of the water was very nice. The spa was good too. The other thing we liked was the shampoo, conditioner and shower gel provided in the bathrooms. Conveniently placed in bottles with a pump by the showers. The fixture for the shower though, it was hard to tell which way to turn for hot or cold. Overall, we enjoyed our stay and thought this was a very good value.
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Date of stay: June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Clean room, small but functional. Because It is dated, lots of plugs but a lack of USB connectors. That's ok, I'm prepared. What I was not prepared was the A/C not functioning. It was stuffy and the lack of A/C which worked basically as a fan did not nothing to alleviate temps of the room. Glad that we had only one night booked.
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Date of stay: February 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 19 Mar 2022
Hi bdt61, Thank you for taking the time to express your concern about your stay with us. I am sorry you did not enjoy your hotel encounter with us. We take great pride in providing a positive lodging experience. I appreciate your feedback as it allows us to identify areas that may need additional attention. I have shared this with the managerial team as a tool for inspection and enhancement. As our most valued guest, we hope to turn your experience into a more positive one should you consider returning to us. Warm regards, Zel N. Case Manager IHGService
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+1
The hotel is on a busy street, but not so busy that getting in and out is a major challenge. It is a few miles east of the city center and old town. It has the basic amenities one expects at a Holiday Inn Express. There is an open parking lot outside, and a multi level garage if the lot is full (it wasn't during my stay). Due to COVID restrictions, the breakfast buffet area is closed to guests. Guests fill out an order form and hand it to the person working there, who gathers the items in a to go bag to take back to the room. Scrambled eggs and bacon/sausage (served on alternate days) came in individual serving size foil wrappers. Other options include cereal, yogurt, muffins, and various fruit juices. There is an outdoor pool and hot tub. Currently, the sign says "by appointment only." The room was quite large, with a desk, sofa, television and coffee table right inside the front door, and another television and chair in the bedroom area. The areas are separated by a short corridor but not a door. The hotel appears clean and well maintained, and the staff is friendly and efficient. It was about a 15 minute drive to the Rose Bowl Stadium, and about 30 minutes to Universal Studios. There are several shopping centers in the area, including grocery stores, and some nice restaurants. There is an included refrigerator and separate sink where the coffee maker sits.…
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Date of stay: March 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Annie Hsu, Owner at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 25 May 2021
Dear B0bTraveler, Thank you so much for taking the time to review and provide details of our hotel. We are rolling out new and improved safety measures with indoor dining coming back to Los Angeles County. We look forward to accommodate you again in the future and receive your feedback regarding the changes. Thank you again for staying with Holiday Inn Express Pasadena!
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+1
Hotel does a nice job on cleanliness and social distancing. Hot breakfast available (served by staff). Basic but nice. Friendly staff. Parking in lot or garage. Rooms were clean (although I would like to see more attention on the carpet). Reasonable lighting and outlet. Pool open with reservations.
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Date of stay: July 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Michael Tsai, Owner at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 29 Sep 2020
Hello Cynthia P., Thank you for choosing our hotel for your stay in Pasadena, we're glad to hear that you've enjoyed your stay at our hotel! Your feedback is extremely important to us since it helps us to make necessary changes to better serve our loyal guests such as yourself. Thank you again and we look forward to accommodating you again in the near future.
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I wasn't entirely sure what to expect as I drove along the road approaching the hotel. But after a very friendly check-in experience and looking around the hotel lobby I realized it was going to be as good as I had hoped for when I booked the room. The room was clean, comfortable, and well appointed. If I were to nit-pick I would have liked another luggage rack. The breakfast the next morning was hot, tasty, and had good variety. The breakfast area was well-appointed and there was plenty of room for the guests having breakfast. Overall I felt the staff and facilities were a real credit to the hotel.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from HIPasadena, Manager at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 18 Jan 2020
Dear Dean P, Thank you for choosing our hotel for your stay in Pasadena, we're glad to hear that you've enjoyed your stay at our hotel! Your feedback is extremely important to us since it helps us to make necessary changes to better serve our loyal guests such as yourself. Thank you again and we look forward to accommodating you again in the near future.
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On Thanksgiving morning, I found a cockroach scuttling around in our room. I scooped it into a plastic cup and my husband took it down to the front desk. We were also disappointed to find a blood stain on our bed linens--definitely not what we expect from a hotel of this caliber. The manager wasn't on duty, but the clerk assured my husband that we would be contacted by the manger in a day or two. That was two weeks ago, and we still haven't heard a word.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from HIPasadena, Front Office Manager at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 14 Dec 2019
Dear Shelleys963 My sincere apologies for the inconvenience you encounter while staying with us. I'm sorry to hear that your issue has not been address yet. As a manager I was not aware of your issue but please feel free to contact the hotel to speak to a manger and let us make this a more positive experience for you. Thank you for your feedback. We appreciate your review.
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Handicap accessible parking was right at the front door. Handicap accessible bathroom well set up. Room was clean, bed comfortable. Why four stars and not five? Three things: 1. At initial check in, they assigned us a room that was NOT handicap accessible. While they corrected the error immediately, “you only get one chance to make a first impression” and this was an unforced error. 2. After going to the trouble of making the room wheelchair friendly, someone (probably not the original architect) put a few too many pieces of furniture into the room. We had to shift a few pieces to allow maneuverability. 3. The in-room coffee was piss-poor and the coffee with the “free” (=“included”) breakfast was not much better. The rest of the breakfast was good.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from HIPasadena, Front Office Manager at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 8 Nov 2019
Dear George G Thank you for taking the time to give us your feedback regarding your stay with us. Your feedback is extremely important to us since it helps us to make necessary changes to better serve our loyal guests such as yourself. Thank you again and we look forward to accommodating you again in the near future.
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Overall, this was a quality stay at a solid hotel. Several things for you to judge for yourself: 1) The staff were polite. A couple of them were eager to help, the others were a little distant (but not in a bad way). They were all professional (and a nice little touch--wore black uniforms that are usually seen at higher end hotels) 2) The building is being renovated, so there was a fair amount of construction noise on one side (I had to move rooms after the first nigth). 3) There is a fair amount of noise from the highway when facing the north side of the building. 4) Breakfast was great for a budget friendly hotel (better than similar hotels from other brands). There were several healthy options--organic soymilk in containers, veggie omelets, turkey sausage, etc. 5) The floor was a bit "creaky"--even gently and slowly walking, it would creak (and I wonder if the guests below could hear that). Note the building is being renovated so maybe this will be addressed. 6) Even in the part that hasn't been renovated yet, the furniture was in great condition. 7) Plenty of parking both in front and around back on a parking deck. 8) The rooms are spacious, clean, and comfortable. 9) Housekeeping was excellent. 10) The air conditioning in one room had a musty smell, but the room that I switched to was fine (and things are being renovated, so may be fine afterward). Overall, really solid stay--nothing particularly exciting or bad, just delivered accommodations that met expectations.…
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Date of stay: September 2019
Rooms
Service
Sleep Quality
Room Tip: Rooms facing north can hear highway traffic at night.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from HIPasadena, Front Office Manager at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Responded 1 Oct 2019
Dear Eman We are very thankful for your recent stay with us and for taking the time to review our hotel in such a detailed form. Your review is very helpful to us to make any changes that might be appropriate to better serve our loyal guests such as yourself. Thank you for choosing our hotel and look forward to serving you again soon.
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PRICE RANGE
$148 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites pasadena-colorado blvd., holiday inn express pasadena, holiday inn pasadena
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
93
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Claim Your Listing Frequently Asked Questions about Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Nearby attractions include A Noise Within Theatre (0.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Conveniently located restaurants include President Thai Restaurant, The Original Tops, and Panda Inn Restaurant.
Are there opportunities to exercise at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, and Portuguese.
Are there any historical sites close to Holiday Inn Express & Suites Pasadena - Los Angeles, an IHG Hotel?
Many travellers enjoy visiting The Huntington Library, Art Museum and Botanical Gardens (3.7 km), Los Angeles County Arboretum & Botanic Garden (2.5 km), and Eaton Canyon Natural Area (3.9 km).