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Hilton Pasadena

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1,131 Reviews from our TripAdvisor Community

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Showing 1,093: English reviews
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Tijuana, Mexico
Reviewed 2 days ago NEW

Small beds not queen beds, no fridge or microwave so I had to ask for a microwave. Parking is $19. Room feels old. Wifi was free since I am a member otherwise add more $$. Breakfasts was also expensive so we decided to check out other places around.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank P500MFalbertoa
Seattle, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 1 March 2017

We stayed a nigh to visit CalTech. We arrived late , hotel staff was so friendly and took care of us very nicely from chk in , parking car to bringing bags. They did refuse tip as well since they believe in helping customer.

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Helpful?
Thank Nagareddy
About Hotel's Favourite Review
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Hello Nagareddy, Thank you for the great feedback you have provided. I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. Thank you for making Hilton Pasadena for your hotel of choice, and we excitedly await your next visit! Best Regards, Joe Titizian Hilton...

Reviewed 6 days ago NEW

Currently, there are renovations going on within the hotel. The rooms are a little outdated, however it is still in very good condition. The housekeeper, the guest service agents, the bellman, and the valet are really friendly and help make the stay more welcoming. There is free-wifi, but due to the construction, it doesn't really work. With all of this...

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Helpful?
Thank Matthew Y
San Jose, California
Reviewed 1 week ago

I feel like I've seen this hotel before...maybe in a 1987 horror movie about a motel. The hotel is extremely old. The lobby is ok. It is very open but empty. It is pretty obvious the hotel has tried to update it as much as possible without a large renovation. The restaurant is not bad. The hotel rooms look like...

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Helpful?
Thank Ethan C
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Ethan C, From reading your comments, I can entirely understand your disappointment with your most recent stay. I certainly don’t want to find excuses for certain areas that should have been operating more smoothly. We apologize for any inconvenience caused by the guestroom key. We appreciate your feedback; it helps us identify those little things we can provide or...

Milpitas, California
Reviewed 1 week ago

Stayed just one Friday night with the family. I must say this is the first hotel I've stayed at that offers two DOUBLE beds as opposed to queen beds. The mattresses felt quite old and didn't support any part of my body while sleeping. I woke up feeling more tired and with an aching back. I don't know if they...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank gregtI1673YF
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear gregtI1673YF, First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not fully exceeding your expectations. We would like to mention that we completed the first phase of our guestroom modernization with exciting improvements. Also, I wanted to say thank you for noticing...

Palo Alto, United States
Reviewed 1 week ago

It's about what you'd expect - - decent. The construction noise, starting promptly at 8 each morning, was disruptive. And a backed-up toilet required 4 calls downstairs to get resolved. If it were cheaper, I wouldn't complain, but at $200+ per night, I expect better.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 651chih
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear 651chih, First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. Rest assured that your comments have been passed onto the hotel management staff to prevent similar occurrences from happening...

Vacaville, California
Reviewed 1 week ago

It was very nice, clean and in s great location for shopping and restaurants. Really a nice places for families or just a couples get away. Pool area not sure about because they were redoing the whole pool area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lindawT1524DE
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear lindawT1524DE, We truly appreciate the glowing Trip Advisor review you left us. It sounds like you had a fun trip in Pasadena. We look forward to welcoming you back to our hotel in the not-too-distant future. Sincerely, Joe Titizian Hilton Pasadena

Sacramento, California
Reviewed 1 week ago

It is hard to beat the location, as it is walking distance to old Town, the Pasadena Playhouse, shopping, the convention center and more. Parking is available for $19 a night. They are updating the decor but I wasn't disturbed by the construction or the school groups staying. There was a writing conference for women and I met one of...

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Helpful?
Thank Julie S
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear Julie S, Thank you for the great feedback you have provided. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay. It would be an honor...

San Francisco, CA
Reviewed 2 weeks ago

The staff were friendly and helpful. They did notify me that they are working on renovations and fortunately the work would be done after 8am on the weekday when I would be at business meetings. The hotel does need a refresher and it seems they are working on it. The fitness center had the basic necessities. Wifi was poor and...

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Helpful?
Thank stevenroz
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear stevenroz, Please accept my sincere apologies for the inconveniences you experienced due to our guestroom modernization. Also, I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future. Sincerely, Joe...

Encinitas
Reviewed 3 weeks ago

This Hilton is worn and the amenities are poor (wifi is very unstable). I have never been this disappointed with a Hilton. There are better options in Padadena. The only highlight was the friendly and attentive breakfast staff.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank EncinitasTraveler1
HiltonPasadena, General Manager at Hilton Pasadena, responded to this review

Dear EncinitasTraveler1, I am so sorry you found your guestroom and internet unsatisfactory. We are certainly disappointed to know that we failed to meet your expectations and we are glad to mention that we will complete our first phase of guestroom modernization which includes the upgrade of our internet connections this second week of April 2017. Thank you again for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hilton Pasadena

Address: 168 S Los Robles Ave, Pasadena, CA 91101-2430
Region: United States > California > Pasadena
Price Range: ₹ 11,079 - ₹ 24,555 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Pasadena 3.5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Hilton Pasadena Hotel Pasadena
Hilton Hotel Pasadena
Pasadena Hilton Hotel
Hotel Style:
#4 Business Hotel in Pasadena
#9 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Pasadena staff and other travellers.
9 questions
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Questions? Get answers from Hilton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
keedor, 15 Apr 2017 | Read review
“Away from elevators”
stevenroz, 9 Apr 2017 | Read review
“Best views of Pasadena are on the west side. On the east side we had a view of the San Gabriel mountains and the south side the hills.”
Oneusernm2many, 25 Feb 2017 | Read review
“Stay somewhere else”
jmuirishman, 31 Jan 2017 | Read review
“Suites on the high level and east side have excellent mountain range view.”
808williamr, 15 Jan 2017 | Read review
5 of 5