I never write reviews, but I just had to for this excellent service! Sandra the server and Raul the chef were honestly the best! The breakfast was amazing. Great customer service! Will definitely come here again for my next business trip.
The staff is lovely here, especially Rosie! She is so warm and friendly and she definitely goes out of her way to accommodate you!! I was trying really hard not to be a bother but she made sure that I got dinner when I was running a little late for an event I was working at!
Angela from the front desk was exceptional! From beginning to end, my experience with Angela at the Sheraton Pasadena was above and beyond any of my expectations. I had been communicating with her for several weeks to have a package sent to the hotel, as I was coming in from Toronto, Canada. She was very helpful, every step of the way, and most importantly, she helped me when I had to reschedule my trip. Once I finally arrived at the hotel, Angela made me feel so welcomed and excited for my stay. She was so attentive to my needs and went above and beyond to ensure my comfort. JR
I had to write a review for the incredible service i received by Rosie in the banquet team. We had a tv shoot at Sheraton Pasadena each week for 6 weeks, and every week she was a complete pleasure. She looked after all of us press members, she was sweet, professional , helpful and totally charming. the food provided each week was incredible, and the service was perfection. just wanted to say Rosie - you're the best!
I am not usually the type that leaves reviews, however, Raul at the front desk just went above and beyond to save my back side. I lost something irreplaceable—which might very well have lost me my job. He helped me find it by tracking down a staff member who was on his way out for the night (11:30pm). Neither Raul nor the staff member he tracked down needed to help me, but they went above and beyond to provide excellent service. I am leaving this review because Sheraton and these two staff members deserve the recognition! Trustworthy and helpful! With great gratitude and appreciation! I could not recommend more. Also, the rest of my stay has been great too!
Great hotel located in the best area of Pasadena where there is a lot to see, excellent service in the restaurant, Adriana treated us excellently, very good service and friendly and recommending the best dishes, we will definitely return.
I have just stayed 4 nights at the Sheraton Pasadena. I was in town to visit Family for a special event. The Hotel overall is nice enough, the rooms are what you would expect at the price. It is comfortable enough. What did stand out to me was the lovely and friendly nature of all of the staff within the Hotel. They were all so welcoming and helpful! A special mention must go to Rosie and JC who were especially attentive and went that extra mile. I really felt as though they made the Hotel feel very homely. The front reception staff were also so kind and helpful. Rosie you are such a treasure and a huge asset to the Hotel, you made my stay so special with your huge smile and warm hospitality. Thank you for having me, I hope to stay again, if only to be around such wonderful people. Larna.…
I had a great stay for a week and I would just love to compliment the room service lady, Rosie, for being so kind and funny. She was such an amazing person to deliver room service. In all the hotels I have been to, no one has done room service like her and I am eternally grateful for that experience. Cleaning is great! the Rooms are greet! Everywhere is quiet and peaceful! It has been such a pleasant experience :)
Had a wonderful stay while in town for a conference. Very quiet allowing me to work. Miss Rosie was the gem of a human who brought my room service. She went above and beyond! The food from room service was delicious and the portions were giant!
Rosie in room service last night was simply amazing. From the minute she picked up the phone to her helping me select the right food to her quick response (food arrived in 22 min...) to her friendly and warm attitude when she brought the food, simply one of the best experiences I have had with a room service late in the evening in years.