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Sheraton Pasadena

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Sheraton Pasadena
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769 Reviews from our TripAdvisor Community

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Showing 743: English reviews
California
Reviewed 2 days ago NEW

Expect a horrible night's sleep because if you turn on the heat for the room (70F), the heater that is installed under the window cycles on and off every six minutes. The fan is loud and cannot be changed. There was really no way to get around this except to turn off the heat, and then the room temperature fell...

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Helpful?
Thank Peacefulplanet
Nashville, Tennessee
Reviewed 2 days ago NEW

Room: I had a first floor room with a patio facing the pool. It was cool except people sitting near the pool want to stare into your room! Bar: The staff is SUPER nice- they strive to remember you and treat you like a regular which I love. The beer is a bit pricey- I think it was $8 for...

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Thank mt_j_neighbor
Pittsburgh, Pennsylvania
Reviewed 3 days ago NEW

The room was very cramped, even with only two people there was not enough room to put two suitcases out. Carpets looked very old and dirty. The whole hotel needs to be updated. More plugs are needed on the nightstand with USB ports. It was conveniently located, but I wouldn't stay again until they update the rooms.

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Thank SMMPgh
Reviewed 5 days ago NEWvia mobile

We were here for a international makeup convention. The staff was friendly and accommodating. We paid a bit extra for a suite upgrade and it was worth every penny as they provided snacks waters coffee and at times small appetizers. It was a nice add on to a few busy days of a convention. The bar drinks and food were...

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Helpful?
Thank skinpro
Bellevue, Washington
Reviewed 1 week ago

First and foremost we wanted Puppy Friendly - we found it PLUS location and wonderful, friendly staff. Yes, they loved our puppy, but they also answered all questions, took great care of the facility, dropped off the Sunday paper and never failed to say hello. And the location is unbeatable. We walked nearly everywhere.

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Helpful?
Thank samQ7757AV
Oxnard, California
Reviewed 1 week ago

We came to Pasadena to be a part of the Tournament of Roses Parade and the staff at the Pasadena Sheraton could not have been more helpful! Jorge, the bar manager was amazing! He went out of his way to accommodate us and was super patient with wine recommendations. The housekeeping staff went above and beyond while tending to our...

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Helpful?
Thank beachbarks2017
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Beachbarks2017, Wow! Thank you so much for the wonderful review. I am delighted to hear that our staff and service exceeded your expectations. We will be sure to let Jorge know that he made your stay unforgettable; he is a true sommelier! Thank you so much for also mentioning our Housekeeping team. They work so hard at keeping our hotel...

PA
Reviewed 2 weeks ago

Stayed during the Rose Bowl. Of course it was not a good value, as prices were sky high. Some of the reviews referred to the "tiredness" of the hotel, so I had somewhat low expectations. What I found was that the room (a double...which I was kindly upgraded to at my request, after rates went down and I had payed...

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Helpful?
Thank mamakinrocks
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear mamakinrocks, Thank you for taking the time to provide us with such detailed feedback. I am pleased to hear that we were able to find the right accommodation for you and your friend. Also, that you were able to enjoy the amenities we provide, along with a warm Club breakfast and Starbucks before heading out to the busy streets...

Taby, Sweden
Reviewed 2 weeks ago

This hotel is real value for money in greater Los Angeles. Located in a quiet neighborhood less than 30 min drive from Downtown Los Angeles. Easy parking in the garage. Good food in the bar and in the restaurant. The Club Lounge in the need of refurbishing and in a more attentive staff. In the vicinity of freeways for all...

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Helpful?
Thank Anders N
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Anders N, Thank you so much for providing us feedback on your stay. We are always striving for excellence in customer service and I have to admit that I am disappointed to hear that you did not receive the service you deserve. I have brought this comment to the respective concerned staff. I would also like to take advantage...

Chicago
Reviewed 2 weeks ago via mobile

Just back from the Rose Bowl. Great location for the parade. Everyone we dealt with was perfect and very accommodating. We had club level and the breakfast was fine. We weren't around for the happy hour. The hotel is a tad outdated but this snobby traveler was fine with it. It was very clean and the rooms were really big....

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Helpful?
Thank familytravel4
Reviewed 2 weeks ago via mobile

Super helpful front desk crew, knowledgeable and friendly! Conveniently located so you can walk everywhere. And if you need a ride, their shuttle was a bonus. No breakfast was included which is a bit dissapointing. Overall, Very Clean, a little noisy though; older windows did not block out the outside noise of cars, dogs barking or even people talking 4...

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Helpful?
Thank John M
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear John M., Thank you for providing us your sincere feedback. We are proud to hear that our staff was able to make a difference in your stay, even as we go through a sizable renovation. Our goal is to make sure that our guests' expectations are exceeded with service and cleanliness. Nevertheless, I do want to apologize for the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 East Cordova Street, Pasadena, CA 91101
Region: United States > California > Pasadena
Price Range: ₹ 12,414 - ₹ 23,191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pasadena staff and other travellers.
5 questions
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Chula Vista, California
Oakland, California
Southwest Gulf Coast, Florida

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Questions? Get answers from Sheraton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ground level rooms can be seen by pool-goers”
 of 5 bubbles mt_j_neighbor, 20 Jan 2017 | Read review
“Very quiet, comfortable. WiFi is FREE . . . didn't know how to answer above.”
 of 5 bubbles samQ7757AV, 12 Jan 2017 | Read review
“If traveling with dogs choose a bottom floor with a patio. Great for potty pit stops!”
 of 5 bubbles beachbarks2017, 10 Jan 2017 | Read review
“Club floor amenities were worthwhile”
 of 5 bubbles mamakinrocks, 7 Jan 2017 | Read review
“Stay on the higher floors-better view of the city”
 of 5 bubbles BertramW_12, 20 Dec 2016 | Read review
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