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Sheraton Pasadena

Booking.comUS$ 195*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Pasadena
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799 Reviews from our TripAdvisor Community

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Showing 772: English reviews
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Chicago, Illinois
Reviewed 1 week ago via mobile

Great hotel with impeccable service. Been staying here for roughly the past 10 months. Jason and Jose were the epitome of Starwood employees and were always warm and welcoming. Location is walking distance from all of the amazing restaurants in downtown Pasadena. Easy access via the highway. Rooms are currently under reservation and I'm excited to see the upgrades.

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Helpful?
Thank Ryan F
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Ryan F, We appreciate your loyalty and continued trust in our staff. It is wonderful to hear that you are as excited as we are about the renovation. Thank you for leaving us your review and 5 Star Rating! Don't hesitate to call us if there's anything we can help you with for your next trip. Warmest Regards, Brenda...

Calgary, Canada
Reviewed 1 week ago

Good location to Pasadena Civic Auditorium just a minute walk and to Old Town Pasadena, but the room i choose on booking was not provided and have to request again next day but still have to request again that night and thats the only time they give us the right room. I can't remember the name of theFront desk receptionist...

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Helpful?
Thank Cristy D
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Christy, We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that you encountered challenges with settling into your room type. Please note that your concerns have been addressed with our management staff. I hope you will give us another chance as we will definitely improve our procedure during...

Tucson
Reviewed 2 weeks ago

This is one of my favorite hotels to stay at in the Los Angeles area. It is rare to find a hotel that welcomes dogs and does not charge for their stay. I come here several times a year and the service is always friendly and personal. It's also wonderful that there is a Starbucks in the lobby and Old...

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Helpful?
Thank Gabrielle M
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Gabrielle, Thank you for leaving us your feedback and recommending our hotel. We absolutely love it when we hear from our loyal guests! I hope you will stay with us soon and experience the transformation that is being made with you in mind. As always, our staff is ready to welcome you and treat you to a relaxing and...

CT
Reviewed 3 weeks ago via mobile

The Sheraton Pasadena is in a good location just behind Old Town Pasadena and within easy walking distance of good restaurants and interesting shops. That's the good news. Beware of rooms on the ground floor which have five stairs between bedroom area and bathroom and a minuscule closet. Public areas are attractive, but rooms look tired with badly worn carpets....

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Helpful?
Thank DEngelJ
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear DEngleJ, I would first like to thank you for recognizing our staff in your review. We are currently undergoing a $20 million renovation, and although it is no excuse, we are confident that our guests will enjoy the changes to come with both the appearance and quality of our hotel. I hope you are as excited about the changes...

Reviewed 24 April 2017 via mobile

Very nice hotel The room was very spacious and clean The staff in the club room were excellent. Henry the van driver and bell services person made our trip special. Would definitely recommend this hotel to anyone staying in Pasadena

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Helpful?
Thank Mark F
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Mark, How wonderful to know that our staff continuously goes above and beyond for our guests. I'm proud to know that we have made your stay with us a positive and memorable experience. Thank you so much for recommending our hotel. I hope you will visit us again soon!

London, United Kingdom
Reviewed 22 April 2017 via mobile

This hotel is tired, old and odd. My room had a staircase, old curtains, a loud a/c a poorly stocked bathroom and fridge. The bed was the only positive note worthy element at the hotel. I'm disappointed by this hotel and the Sheraton brand in general.

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Helpful?
Thank Rocknrollah
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Rochnrollah, We appreciate you taking the time to provide us with your feedback. Please accept our sincere apology for the appearance of our hotel. I am happy to share that we have started the renovation of our hotel to transform and elevate every aspect of your stay. With this transformation, you will experience a whole new hotel. I hope...

CT
Reviewed 19 April 2017 via mobile

Stayed for two nights in a room at the end of a very very long hall. It was odd because the hotel didnt seem very busy to be given a room so far away from the elevator. The hall had wires running along the top, giving the hotel an unpolished and slightly unpolished feel. Room was clean but dark. Very...

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Helpful?
Thank partyoffiveCt
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Hello partyoffiveCt, Thank you so much for providing us with your feedback. I am happy to share that we have started the modernization of our guest rooms which will give the polished look our guests expect. I hope that you will return to our hotel once the renovation is complete. Best Regards, Brenda Garcia

New York
Reviewed 12 April 2017

My family stayed there for 11 days. It isn't much better than any Holiday Inn or La Quinta, only super expensive! I guess it's because of the location, in Pasadena, which is very pleasant. The room we had on the second floor was definitely comfortable, although we had to pay extra for an "upsell" in order to fit in a...

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Helpful?
Thank JQ2009
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear JQ2009, I appreciate you taking the time to provide us with such candid feedback. I am truly sorry about the service you received while visiting our restaurant. I have brought your comments to our F&B Manager and we will be sure to address with staff. I am pleased to know that overall you had a pleasant stay. I hope...

London, United Kingdom
Reviewed 11 April 2017 via mobile

Plus: very friendly and professional staff. Reasonable position for access to Pasadena, excellent for the convention center. Minus: tired rooms with tatty decor, noisy aircon and dated bathrooms. Renovation is now underway which hopefully will improve things a lot.

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Helpful?
Thank Anordinarybloke
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Hello! We are so excited for the renovation of our hotel! I want thank you for your patience and understanding as we undergo these exciting changes. We are so proud of our culture and service we provide, including cleanliness and maintenance, nevertheless, the modernization of our guest rooms and public space will have a significant impact on our guest satisfaction....

Redlands, California
Reviewed 10 April 2017

A few months ago, I was going to stay here so I could attend a conference at the Convention Center. My employer pre-paid for the room- over $200. I had a confirmation code. I thought that I was good. I drove a few hours to the hotel to find out that was no room for me even though I had...

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Helpful?
Thank Kimberly R
SheratonPasadena, Operations Coordinator at Sheraton Pasadena, responded to this review

Dear Kimberly, Thank you so much for taking the time to leave us your feedback. I want to apologize once more for the incident that occurred a few months ago. We were faced with a challenging situation as the renovation officially started with little notice. However, we are being very diligent to ensure this does not happen again. I hope...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 Cordova St, Pasadena, CA 91101-2426
Region: United States > California > Pasadena
Price Range: ₹ 11,313 - ₹ 27,862 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pasadena staff and other travellers.
9 questions
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Texas
1 month ago
Chula Vista, California
Chula Vista, California
29 days ago
Chula Vista, California

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Questions? Get answers from Sheraton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommend upgrading your room for more square footage.”
399gabriellem, 13 May 2017 | Read review
“Ask for a refurbished room”
johnsQ2840UZ, 1 Mar 2017 | Read review
“Mountain views towards town”
_barryjwong, 13 Feb 2017 | Read review
“Try for Higher Floors.”
LHOVancouver, 12 Feb 2017 | Read review
“ground level rooms can be seen by pool-goers”
mt_j_neighbor, 20 Jan 2017 | Read review
5 of 5
Booking.com
US$ 195* /night
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Prices are for 1 room, 2 adults
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