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The Westin Pasadena

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Traveller (423)
Room & Suite (306)
Pool & Beach (52)
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Overview
  • Excellent42%
  • Very good36%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“heavenly bed”(38 reviews)
“city hall”(55 reviews)
“self parking”(70 reviews)
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,450)
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Traveller rating
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54
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564
501
184
97
54
Show reviews that mention
All reviewsheavenly bedcity hallself parkingrooftop poolroom servicecomplimentary shuttlewithin a mile radiusfire pitcorner roomold townshuttle servicefront desk staffbeautiful hotelstarbucks coffeeper daybusiness tripshops and restaurants
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21 - 25 of 1,400 reviews
Reviewed 30 January 2018

We have stayed here last year, and enjoyed it, but this year, the staff really went above and beyond to make our experience fabulous. At check in, the clerk listened to what was important to us (wifi and breakfast) and delighted us with some complementary...More

1  Thank Travelin'CalGal
Reviewed 27 January 2018 via mobile

Nice, clean hotel in a decent location. This is considered more of a business oriented hotel. Lacking in the in room amenities department, but the Heavenly bed never disappoints. Close enough to Old Town Pasadena, 15-20 mins walk. Keep in mind the other Starwood property...More

Thank LaulauSF
Response from Joshua S, Front Office Manager at The Westin PasadenaResponded 28 January 2018

Hello LaulauSF, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the time...More

Reviewed 26 January 2018

Spent my birthday weekend at this hotel with some friends. It's nicely located within walking distance of most everything in downtown (Old Town) Pasadena. The hotel staff was very friendly and willing help and answer questions. The front desk person gave me free drink tickets...More

Thank James A
Reviewed 26 January 2018 via mobile

1. No one comes to greet, help w car nor luggage upon arrival. It appears to be the norm. There were several people that appeared to be parking valet. They did not acknowledge arriving cars. When this was pointed out at check in, only response...More

1  Thank Imhotep2
Response from Joshua S, Front Office Manager at The Westin PasadenaResponded 27 January 2018

Thank you for choosing to stay at the Westin Pasadena and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your...More

Reviewed 23 January 2018

Centrally located in the heart of Pasadena. a 5 min walk to the convention center and a 10 min walk to Old Town. We were there for the Pasadena Half Marathon and only needed a room for one night. However, we asked for a late...More

1  Thank missmargoann
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Shuttle Bus Service
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 184 - US$ 397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#3 Luxury Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 184 - US$ 397 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#3 Luxury Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (423)
Room & Suite (306)
Pool & Beach (52)
Dining (37)
Amenities (17)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Farida L
4 April 2018|
AnswerShow all 5 answers
Response from Beatriz_Fim | Reviewed this property |
I didn't see any near by.
0
Votes
Withkid
13 March 2018|
AnswerShow all 5 answers
Response from PAC626 | Reviewed this property |
Rule of Thumb' to follow - Always best to check directly with each property on any policy to be safe, particularly for your specific arrival and departure dates. The property or chain may/or may not, have one now, however... More
0
Votes
27 March 2017|
AnswerShow all 9 answers
Response from Joshua S | Property representative |
Hi everyone for the convenience of our guests, the pool is only open to guests that are currently staying. We want to make sure our guests can have a relaxing and enjoyable experience at the pool and patio area. We want to... More
0
Votes
Room Tips
"All rooms have just been renovated and are non-smoking"
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"The higher the room, the better. Street noise is prominent at least up to the 4th floor."
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"we were on the 11th floor"
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"Rooms facing city hall are quieter than those facing Los Robles"
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