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191 North Los Robles, Pasadena, CA 91101
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (521)
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Panoramas (15)
Room & Suite (233)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Pasadena
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 32 in Pasadena
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Paid private parking on-site
Paid wifi
Rooftop pool
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Hotel links
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1628Reviews21Q+A100Room tips
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Nancy W wrote a review 18 Jun
Fanwood, New Jersey61 contributions32 helpful votes
The Westin Pasadena was an overall good experience. The staff were very nice, especially the front desk and the wait-staff. There was breakfast available, and the fruit salad which came with the continental breakfast was very good. The parking was ok, as we used valet. The car was ready as needed, the the valet staff were very nice and accommodating, even with a very early departure. My main suggestion for an improved experience was if there were a few bottles of water in the room (especially as we were Bonvoy members), as well as a refrigerator! We were there for 5 days, and it would have been convenient to have cold water and soda available in the room, as well as a few snacks which we could put in the refrig. Also the room, only had 2 drawers. There were several cabinet-type storage areas, but that is not as convenient. The bathroom water pressure and hot water were great! The shelf space however was minimal, especially for two people including one with cosmetics and hair accessories. Overall for a business-type hotel, with an excellent location and easy access to restaurants within 2 blocks, I would recommend it.
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Date of stay: June 2022
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Shojin wrote a review 14 Jun
Orange County86 contributions68 helpful votes
This room has nice views, comfortable beds and good service. We got a room at the last minute because we checked out of a hotel that was not satisfactory. The room had a bathtub and a sofa/lounger. Good sized. Walking distance to restaurants.
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Date of stay: June 2022
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@sea wrote a review 11 Jun
4 contributions
The Pasadena Westin is well situated with truly lovely decor and an absolutely charming courtyard cafe/bar area. Beds are comfortable, room was clean. Unfortunately the experience with front desk check in was not great. But what truly took away from our three days here was the unbelievably poor service at the Ventanas restaurant. We ate there four times and also had drinks on the patio and each time it was the same. Honestly I would not come back based on the consistency of the awful service.
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Date of stay: June 2022Trip type: Travelled
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded 2 weeks ago
Dear Alwaysatsea, Thank you for staying with us and your candid feedback. I am happy to learn that you like our location and what our brand has to offer in the Pasadena area. I am deeply saddened to hear that we did not meet your expectations by offering you the friendly and cordial service that is expected from our staff and part of our Westin culture. I hope you accept my deepest apologies.
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luxuryqueenMelbourne wrote a review 5 Jun
Melbourne43 contributions21 helpful votes
This is one of the allegedly better four star hotels. On the plus side, the bed is comfortable, the bar and valet staff are friendly. Nice bar and restaurant ambience. The room itself was reasonably sized. But I have never eaten room service (from a very limited menu) from plastic plates delivered in a paper bag with bendy plastic cutlery before. I didn’t make a fuss about the small bug in the lettuce but it didn’t leave me feeling super happy. Nothing in the mini bar except water. Not even a bar of over-priced ordinary chocolate?? The room was tired, chipped desk furniture, a stained office chair. I think there were three hangars in the wardrobe. C’mon Marriot - you should do better at this price point. I paid about the same for a Marriot at Sea-TAC that was soooo much better.
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Date of stay: June 2022
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded 3 weeks ago
Dear luxuryqueenMelbourne, Thank you for taking the time to post your review. I am disappointed to learn that we did not meet and exceed your expectations as a valued customer. We do appreciate your constructive feedback and are working diligently to ensure that all amenities and perks of the hotel are restored to their pre-covid levels. We can only improve our services and enhance the experience through our guests feedback and comments, hence, we are truly grateful for the feedback.
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Malcolm McD wrote a review May 2022
Glasgow, United Kingdom440 contributions139 helpful votes
Spent 5 nights in this lovely hotel. Comfortable room on 4th floor, which also provided easy access to the pool. Great views from the pool. Hotel is within easy walking distance from the Old Town. staff were helpful and efficient but could have been more friendly.
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Date of stay: April 2022
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Jen L wrote a review May 2022
Los Angeles, California3 contributions1 helpful vote
I wish I could say better things, but the Westin is only out for your money and DOES NOT CARE ABOUT YOUR GUEST EXPERIENCE. DO NOT book here for your wedding. Sorry this is quite long. We chose this hotel for our wedding block - having 20+ rooms booked for multiple nights. My fiance and I upgraded our room to be a suite and I made sure the Sales/front desk team knew it was the Bride & Groom's room. I want to preface this a bit to say that I used to be a hotel manager at a boutique hotel in Los Angeles, and I KNOW what you can and cannot do for your guests. We always went above and beyond for special occasions, especially having a bride and groom on their WEDDING NIGHT, especially when they have a large block of rooms booked. I'm talking custom gifts, champagne, chocolates, etc. We did not receive anything like that (not even a note or verbal congrats) from the Westin. My husband and I had a horrendous experience here. The rooms are nice, but the customer service across the board was totally unacceptable. We are not ones to complain and are generally kind people. This experience was so poor that I have to write this very long review because it was truly abysmal for a hotel experience and customer service in general from the front desk again to the manager. I checked in for my stay and the front desk agent didn't offer any acknowledgement it was our wedding weekend, no congratulations. My bridesmaid was with me checking in and said "this is the bride!" She was like oh, wonderful. I should have received a welcome bag that my mom organized for all the guests, but I did not get that. We get check in and all is seemingly fine. After a long day of travel and the rehearsal dinner, welcoming guests, etc, all I need is a shower the night before my wedding. I go to take a shower and the water is either scorching hot or freezing. There was no in between, despite fiddling with it and trying all sorts of methods. So I end up having to switch off between burning and freezing, turning the water off in between, which was obviously not relaxing and not how I wanted to spend that night before getting married. I was also in the Army before and I still truly felt that was one of the worst showers of my life. So I call the front desk and the agent was fine, he said okay, I'll make a note for it to get fixed tomorrow. I said thank you and asked, can you really make sure this gets done or we get moved, because tomorrow is my wedding night and I really don't want this to be an issue. He said I understand and that was it. I did not follow up the next day about this because as you can imagine, I was preoccupied with other things (getting married!) and it was a really busy day. Now it's 2am and my new husband and I get back to the room after our wedding (my feet were black from an outdoor wedding, fyi) and go to shower, and it's the same deal with the water- way too hot to be in there, or freezing, no other option. We call the front desk, and Chris answered and I'm like hey I think I talked to you last night about the shower and we just tried to shower again and it's still messed up! He said, "oh, well I made a note for Engineering". No apology- just placing blame. I said, it really doesn't matter because bottom line is it's not fixed. Can we move to another room? He's like, I don't have any other rooms. He starts making excuses about why it didn't get done. I said again, it doesn't matter, so what's the solution? After prying it out of him, he says there's one room, which he offered to move us to. Mind you, it's a double bed ADA room, which everyone knows that room stinks, especially compared to this nice king suite I've had booked for months, FOR OUR WEDDING NIGHT. What we end up having to do, is take the elevator (in towels, because we were already in the shower), up 5 floors to this empty room to shower in a crappy small shower with the shower curtain sticking to me. Then we had to dress there and go back downstairs to sleep. Not the sexy night we had in mind. What's honestly one of the worst parts, was that after we agreed that we would go shower in this other room, we were waiting for the agent to bring the keys over to us. We wait 5 min, 10 min, Chris is still not there, which is weird because you think he would make us a priority as we wait half wet in towels. So my husband calls the front desk again and says "hey Chris, it's Mike" and Chris honestly, swear on my life answered with, "Mike, it's been 5 seconds". Okay, so it doesn't matter if it had been only a few minutes (which it hadn't!!) He blatantly was exaggerating and giving attitude. 5 seconds doesn't even make sense. And that's how you're going to speak to your guest? Knowing the situation and knowing it was our wedding night?! Knowing that we have to go to another room to shower - just blew me away in the worst way. So unbelievably rude. NEVER apologized or empathized with us in the least bit. Nothing about making it right or being sympathetic. So then an employee comes and drops off the keys (seemed to be a different employee) and does not say a word to us, and avoids eye contact. Again, no customer service (on a Saturday night you should have your best team). The next morning, I go down to the front desk with my mom and we ask to speak to the manager on duty, We meet, Yajaira, who says, oh I'm sorry, I'm sorry. We have to train Chris (duh). So my mom is like, what can you do to make this right. And she's like I can look into comping one night. To me, honestly that's bare minimum. They gave half the money back, but they really didn't solve any of the problems or make me feel valued as a guest. I asked, do you give breakfast vouchers? She said, we do. But didn't offer any.... Her handling of the situation seemed like she was uncomfortable and hoping we would leave the desk. We did leave and I really didn't feel good about the whole thing. We go to breakfast and came back to get our car in the valet, and I said to my bridesmaid, ya know, I really just feel like they didn't care at all and I want to talk further to the Yajaira. So I tell the same manager, "I know you gave us a night off and I appreciate that, but I have to tell you I'm still feeling very dissatisfied over it and how the situation was handled was really minimal. We had so many people staying here and I should have been the VIP and was treated so less than that. You can't recreate it, that was our wedding night and that was then our experience." I've seen what hotel managers can do and how they smooth things over. Now it's Sunday morning after a busy night, you should have your A team on staff. She didn't even know this happened. We had to tell her. There was no communication from the night before. I tell her all this, and she's like "I can't comp both nights and I have to go through the Sales manager." Then my bridesmaid is getting heated a bit and she says, is the Sales manager your boss? No. So do you have the authority to refund both nights? I do. So you do, but you don't think this warrants both nights off. She said, no, it's a lot of money. EXACTLY!! It is a lot of money. And I paid that money, for what? I had to go upstairs and shower in another shower. And get disrespected by your staff. And I said, "okay, I'm walking away. I'm upset and this is how I'm going to leave and you're okay with that? You have the power to change that right now and you're not choosing to do that." I guess she was fine with it as she didn't offer any other solutions at all. She did say she will tell the Sales manager, Tonya, (who booked our room block and my room) and that she will reach out, which she didn't. My mom had to email her about the gift bags because there was issues with those and told her the story about my room in that email. The Sales Manager, Tonya's, reply was that says, we reimbursed you for the one night and valet. Again, not really empathetic. Nothing about it being an important night and you brought a lot of business in and we hate that that was the Bride's experience. Just that she hoped the adjustment would allow for us to accept their apology. Again, they just show over and over that they don't care. They don't treat you like a guest. Not like someone they are welcoming into their hotel and want to take care of. That is not the feeling here. So the hotel is beautiful. The room was lovely (except for the shower), but the staff to me, was incompetent to be in customer service. AVOID THIS HOTEL. I hope this review does something. I would really be surprised if someone reaches out to me. because again, they do not care about their guests. Only money. $389.40 meant more to them than truly rectifying a Bride's wedding night experience at their hotel.
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Date of stay: October 2021
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded 23 May 2022
Dear 602jenl, Thank you for providing us a detailed summary of your stay with us. I am very disappointed to learn about your experience as it is not what we pride ourselves with. I would appreciate if you could contact my office directly so that I can discuss your stay with us further. Kind regards,
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JERSEYGROWN wrote a review May 2022
290 contributions181 helpful votes
Check in was smooth and we put our request in for extra Towels pre- arrival on the Marriott Bonvoy App. A late 4:00 pm check out request as Platinum Marriott members along with a breakfast voucher ( worth $50) per day were offered or points. I chose the breakfast. You can eat inside Venetia or outside on the fountain patio. The full breakfast, Burrito breakfast and granola with fruit and yogurt were excellent. OJ, and Starbucks coffee . The breakfast choices were very good to start the day. The restaurant staff were exceptional, fast, and friendly. Our room on the 9th floor gave us views of the San Gabriel Mountains and City Buildings. We turned off the central air and enjoyed a cool breeze from 2 room windows you can open but not enough to fall out. The beds were heavenly and the 2 bedroom had a hidden refrig, and large TV . Our room was missing a hair dryer but After a call room services delivered one 40 min later. Rainfall shower head with hot water and good pressure. The toilet seat was a little too low for ease and comfort for me plus it would have been nice to have a hook somewhere to hang a robe in the bathroom. The bathroom doors are pocket sliders. We ate at a local fav “ Lucky Boy” 1 block away . There are other restaurants very close by. Not much masking in California but the staff in the restaurant and cleaning services were masking. We are from the east coast and chose to mask in public places, elevators , hotels etc. Hand sanitizer stations were in the lobby, a computer with printing in the “ Library” was there for guests.@ An Asian Museum and City Hall are close.We were in for the CrueleFest concert at the Rose-bowl. A short drive away. We drove from LAX to Pasadena - about 1 hr depending on freeway traffic.A church and gas station are near by. We used the $ 22 self park with in and out privileges that connects to the hotel which was convenient. Street Parking is metered with an App credit card set up on the street. We didn’t want to deal with that hassle and walked to Old Town Pasadena instead. We booked months ahead of time to get a better rate. The hotel was sold out. We enjoyed our stay.
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Date of stay: May 2022Trip type: Travelled
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ixodes wrote a review May 2022
12 contributions7 helpful votes
I've been returning to the Westin Pasadena for years while visiting family in the area. The best part about this hotel is its location, which is across the street from city hall and walking distance to many shops and restaurants. I've stayed in rooms throughout the hotel and while some are nicely spacious or offer nice views of city hall or the mountains, others are definitely noisy, darker, and less scenic (especially those near the pool or overlooking the central driveway of the hotel). Rooms are getting a little tired and more furniture now is wobbly and scratched; on this visit, the bathroom had an unpleasant sewer smell that was noticeable throughout the stay and water continually dripped from the bathtub faucet. I do appreciate the refrigerators in the room. On this visit, I also noticed service seems to have gone downhill. I encountered staff who were almost universally unwelcoming: I was almost never greeted upon arriving by car and entering the hotel, and the staff member who checked me in said as little as possible and gave the impression that my asking for room keys (after mobile check-in) was an imposition. I'll probably continue to return, but as other newer hotel options continue to open in this area, I may start to try them out to see if they offer nicer rooms, a more consistent experience, and better service.
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Date of stay: April 2022
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Dr. Gina L wrote a review Apr 2022
24 contributions13 helpful votes
I stayed at this hotel last weekend for my kids' soccer camp. I was unsure about staying here because of the mixed reviews. Upon arrival late at night, I noticed the pull-out couch had a necklace and a bottle of water left on it. When entering the bathroom, the shower was not cleaned and the toilet had gummy stuff on it. This entire experience was really disturbing, and due to having kids and the lateness of the evening, I couldn't move rooms. By the way, the pull-out sofa was really uncomfortable. In the morning, they promised to clean the room when we left. They also took care of my valet parking. However, the manager was supposed to get my food bill corrected and she stated she would be calling me back. She never did. It has been three days. Besides the unfortunate circumstance, the room was nice with a view. The hotel was an ideal location. Great pool and gym. It's a historic hotel with incredible architectual features. The cafe menu is limited with limited service. My husband tried to get another drink at the bar and left frustrated because there was only one person serving all of the guests. It looks like they are still struggling to recover from COVID staff shortages.
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Date of stay: April 2022
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Room Tip: higher rooms best view
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded 30 Apr 2022
Dear Gina L, Thank you for taking the time to express your feedback. I am deeply disappointed that due to some oversights we were not able to gain and fulfill your complete satisfaction. Rest assured, I will share your feedback with our team and work hard to get better and deliver a better experience for you and our other guests in the future. Please feel free to contact me if I can be of any further assistance.
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DannyWink wrote a review Apr 2022
Los Angeles45 contributions25 helpful votes
This Westin isn't as polished as most of their other properties. The beds and pillows are very below Westin standards. They don't have as many towels in the bathroom as well, they seem to be shorting the towels for some reason. The pool was filthy, with hair and debris floating on the surface. On the up side, the staff is very nice and friendly and the bar and restaurant is open late. The hotel is connected to the Plaza in downtown Pasadena so it is located in the walking distance to all of Pas.
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Date of stay: April 2022
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Response from Siamak Nassirpour, General Manager at The Westin Pasadena
Responded 11 Apr 2022
Dear DannyWink, Thank you for taking the time to share your experience from your most recent stay at the beautiful Westin Pasadena. I am disappointed to learn that the accommodations provided were not up to your standards and not what you are accustom to from your previous visits and stays. Rest assured, we take your feedback very seriously and will look at the areas closely based on your observations and feedback. I hope when your travel plans bring you back to the Pasadena area, you will consider staying with us again in the future.
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PRICE RANGE
$202 - $326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin pasadena hotel pasadena, westin pasadena, pasadena westin
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
350
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Frequently Asked Questions about The Westin Pasadena
Which popular attractions are close to The Westin Pasadena?
Nearby attractions include City of Pasadena City Hall (0.2 km), USC Pacific Asia Museum (0.3 km), and Pasadena Museum of California Art (PMCA) (0.3 km).
What are some of the property amenities at The Westin Pasadena?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Westin Pasadena?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Pasadena?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Westin Pasadena?
Conveniently located restaurants include Yard House, Europane, and Ruth's Chris Steak House.
Are there opportunities to exercise at The Westin Pasadena?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Pasadena have an airport shuttle?
Yes, The Westin Pasadena offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Pasadena located near the city centre?
Yes, it is 0.3 km away from the centre of Pasadena.
Are any cleaning services offered at The Westin Pasadena?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Pasadena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Pasadena offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.