We used this facility for our family reunion after the long Covid lock down. We were pleasantly surprised by the beautiful facility, location and California weather which was wonderful. Our stay met all our expectations.
Customer service at the front desk went above and beyond to accommodate our needs. Great location w/ parking. Room was spacious and clean. Breakfast was simple but very good for this class of hotel. Excellent property overall!
The Hyatt place Pasadena has an amazing staff that is so helpful and kind. They went above and beyond to make our stay enjoyable. The rooms are spacious and clean and I was impressed by the amenities. Would definitely recommend!
Great service and location. Staff was accommodating to my very specific requirements of room features, size, and location. I am very pleased with this hotel compared to others that I have stayed at this last year.
This is a really nice hotel, pet friendly, and perfectly located near many dining and shopping options. Our first experience in this hotel was pleasant that we decided to book it again for our yearly visit. However, the hotel was not ready for an influx of guests, I guess there was an event or conference going on the week before, not entirely sure as nothing was explained to me. My King room was not ready when I arrived at 6pm, I was given an option to wait 45 minutes or opt for two queen beds instead. The host checking me in didn't give me much direction on room location, what time breakfast was provided, WiFi password, or pool information. It would have been nice to be given that refresher but instead the experience felt rushed and impersonal. Like I said before, our first visit was so enjoyable that I would be coming back again next year it's unfortunate that my recent visit did't live up to my first impression. …
Went on a trip for a personal vacation. The hotel staff was friendly. Room was clean and very welcoming. Noise level was good considering there were families with kids around. Nice views. Pool was clean
Perfect location to everything and the hotel was well maintained with super friendly staff. Rooms were pretty well modernized and all clean. The pocket door in the bathroom took a little to get used to but overall the room was nice. Would definitely book again. Great experience!
I was there on a business trip. Apparently, when I booked, i did not use my conference discount code - they fixed it for me upon arrival without questions asked. Great hotel, nice area, close to many restaurants and nightlife, or just a short Uber ride away.
This was a nice property. The hotel has a modern design to it. It was very clean which and well maintained. I stayed in a room with a double queen and sofa bed. This was a large room that easily could fit 4-6 adults. The breakfast was basic, but good. The eating area was well kept, clean, and nicely decorated. I did not get a chance to use the pool during this visit. HOwever I did visit the area and it was also a nice area with seating around the pool and a small play area for the kids. The pool area was sort of tucked away on the 2nd floor which was interesting. The hotel had a couple of things that were interesting. There were two elevators total, but only one elevator would take you to the parking structure. The room we stayed in was on the 6th floor. Another interesting thing: We consistently heard this vibrating hum, like a diesel truck idling down below. I could never figure out where that hum was coming from. It was a little annoying when I woke up in the middle of the night, but I eventually went back to sleep. I never heard the hum in other parts of the hotel. The hotel was located a couple of blocks from Old Pasadena--definitely within walking distance. It is also situated right next to a mall--I believe they shared the same underground parking structure. The mall had a number of closed businesses which was a little strange. Could be a result of pandemic business closures. It was a nice mall for the most part...just not much happening there.…
Hyatt place Pasadena is in a great location! The rooms were clean and the staff was friendly and accommodating. Our drain in the shower was a little clogged, notified the front desk, and it was fixed right away.