We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Residence Inn Los Angeles Pasadena/Old Town

Save
Share
21 W Walnut St, Pasadena, CA 91103
Lowest prices for your stay
Hotel direct offer!Unlock Member Rates!
Residence Inn
$436
View deal
Expedia.com
$448
View deal
Trip.com
$351
View deal
Free cancellation until 12/08/22
Travelocity$448
Hotels.com$448
Priceline$447
View all 18 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (76)
Room & Suite (27)
Dining (14)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 01/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Los Angeles Pasadena/Old Town
Updated 01/08/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 32 hotels in Pasadena
Location
Cleanliness
Service
Value
Rest easy at Residence Inn by Marriott Los Angeles Pasadena/Old Town. Our hotel in Pasadena, California is located near the Rose Bowl, many shops and restaurants of Old Town Pasadena, and the Gamble House. After a busy day, relax by our outdoor heated pool or rest in one of our many suites, equipped with a full kitchen.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Patio
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Complimentary Instant Coffee
Kid-friendly buffet
Squash offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
BBQ facilities
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Show more
Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, Spanish, Filipino
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
97Great for walkers
Grade: 97 out of 100
72Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
153Reviews8Q+A30Room tips
Traveller rating
  • 70
  • 53
  • 7
  • 10
  • 13
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
Argon B wrote a review Jun 2022
2 contributions
I've previously stayed at this property twice (pre-Covid) and was very satisfied. This visit, I found the hotel is more like a collection of small Airbnb rooms than a hotel. There is no maid service unless requested each day and even then it is minimal. I found the staff unconcerned when problems occurred and the resolution of problems was beyond their ability to resolve. When I found the that the body wash dispenser was empty (mid-shower) I reported it to the desk clerk the following morning and was told they would remedy it. When I returned to my room that night I found a bottle of shower gel on the counter in the kitchen, the empty shower container untouched. Asking for fresh towels resulted in the same cavalier response - left on the kitchen counter. My bed was untouched my entire stay. It was like the hotel staff simply couldn't be bothered to make the effort. For nearly $400 a night I had hoped for service a bit better than a roadside motel. I will not be returning.
Read more
Date of stay: June 2022
Service
Room Tip: You can access the second floor by stairs and elevator and the amenities are all located on the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Laura M wrote a review Jun 2022
1 contribution
Our family descended upon this hotel with 3 room reservations for 5 nights. We were all warmly greeted by the manager, Ricky, upon arrival. In all our years of world travel at a variety of Westin/Marriott properties have we been so well treated and cheerfully accommodated by the entire staff. Ricky set the example and should be recognized for his management skills. We will gladly stay at this Residence Inn whenever we return to the Pasadena area.
Read more
Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Beth T wrote a review May 2022
Ocean Township, New Jersey72 contributions61 helpful votes
The outside space is really lovely and the hotel offers many room amenities. However, as with many places, staffing is an issue which resulted in quite a few problems with housekeeping. The four stars I gave this hotel were basically due to the things I mentioned above, as well as the best manager we’ve seen in any hotel. Ricky went out of his way to quash problems and issues as they arose. He was polite, helpful, respectful, and extremely professional. This hotel will succeed because of him.
Read more
Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Machilus wrote a review Apr 2022
San Diego, California215 contributions124 helpful votes
Spent one night here and we were well accommodated. The location is pretty convenient and a quick access to high way and the city center. For a family of 4 adults the two bedroom suite was highly recommended, because of the space and the connection. Breakfast is OK here. I can hear the noise by the main street (luckily not facing the high way) Would be better if bottles of water daily can be offered.
Read more
Date of stay: April 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Robin D wrote a review Mar 2022
Westminster, California6 contributions7 helpful votes
Worse Residence Inn stay EVER from a loyal customer. Room was so noisey from freeway and, breakfast foods were not available both days of stay. My husband has ptsd and I requested a quiet room and told I would get one. Not the case. Given a room as close to the freeway as possible. Didn't sleep all night. When I complained the manager only offerred me 1/14 of my points back. Not the customer service I expect from a Marriott
Read more
Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Climber38389072698 wrote a review Oct 2021
1 contribution1 helpful vote
We spent a weekend here, catching up on things to do in the LA area. This Residence Inn is perfectly located for visiting places like the Huntington Gardens and other nearby attractions, museums, etc. Service is good, the rooms are spacious, and the kitchen area is very handy.
Read more
Date of stay: November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Leinburg wrote a review Aug 2021
Malibu, California5 contributions14 helpful votes
Paid $450 for 2 rooms. They had 63 degrees F upon arrival, thermostats were impossible to reprogram. Manager Ricky assured us to go to dinner, he'd have the rooms at 73 degrees for us. We returned at midnight, rooms were now 60 degrees. Front desk and maintenance man were unable to increase temp in either room. Waited until 2am without even sitting down, leave alone lying down in that hotel, temp remained 60 degrees in either room. The lobby was also freezing cold. Front desk staff put in writing that thermostats were not working and that we should get complete refund for both rooms. We left at 2 am without even having sat down. However, we never received a penny back, manager refused any refund. It's a total dump and rip off!
Read more
Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Room Tip: Don't go there!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Deidre M wrote a review Aug 2021
16 contributions10 helpful votes
This hotel has been our home away from home for the past two weeks as we had to fly in from the East Coast for a family emergency. The customer service here is exceptional. We have revised our reservation multiple times due to our situation and the hotel has been so accommodating. A huge shout out to Yuridia as she has been particularly helpful with our constant changes - adding a room, cancelling a room - all of it at the last minute. She has been so patient and kind during out stay. The oatmeal at breakfast has been our go-to. It’s still COVID so most other items are individually wrapped, but still a good selection. Loved the big dispensers of infused water throughout the hotel. This is a Residence Inn so maid service is not daily, but an easy request for fresh towels/linens. The location is great - we have been walking to Old Town for shopping and meals and it is a very safe area. You can’t go wrong here. Great value, very nice hotel and excellence in customer service.
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Lam4184 wrote a review Aug 2021
26 contributions28 helpful votes
We’re currently staying in this hotel and we have a nice suite with a separate bedroom and living room area. Unfortunately the air conditioning is very weak…the temp in the room has been at least in the 78° -80° range the entire time we’ve been here. The thermostat in the room is set to 60° and the air conditioning fan is set to high. It’s slightly better today, after their engineer came in, but it’s still unacceptable for a hotel room to be this hot, and I think it’s mainly better because we’ve had box fans running all day. There’s a huge difference between the temp of this room and the hallway and lobby area. We also had a relative book the room and he was told upon checking in that the air conditioning was working great, which leads me to believe this is a regular problem. I would really like this hotel, if the temperature of the room was cool. August is Southern California is pretty warm.
Read more
Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
DavidW wrote a review Jul 2021
1 contribution5 helpful votes
I stayed here for 25 total nights over multiple stays. Of those 25 nights the room heating/air conditioning did not work on 12 nights (in different rooms). When I called the desk I was told that they "knew about the problem and were waiting for parts". For 12 days in different rooms? The final straw was when I checked in at 4pm on my final stay. I was told that my room wasn't ready because they were finishing up cleaning it. And that is would be 5 or 10 minutes. Well, the 5 or 10 minutes claim went on for TWO HOURS of sitting in the lobby. When the room was finally ready it wasn't clean. The shower didn't drain and I stood in 2" of water every time. The rug was dirty and had hair and food crumbs on it. The shelves in the fridge weren't clean. So, what were they doing for two hours? It can't possibly take that long to clean a room. Finally, the employee smoke right near the entrance door and the whole area stinks.
Read more
Date of stay: June 2021
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: Go somewhere else
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
Share
Previous
123456
PRICE RANGE
$251 - $327 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
144
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Residence Inn Los Angeles Pasadena/Old Town
Which popular attractions are close to Residence Inn Los Angeles Pasadena/Old Town?
Nearby attractions include IPIC - Pasadena (0.4 km), St. Andrew Church (0.2 km), and Gold Class Theater (0.4 km).
What are some of the property amenities at Residence Inn Los Angeles Pasadena/Old Town?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn Los Angeles Pasadena/Old Town?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Los Angeles Pasadena/Old Town?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Residence Inn Los Angeles Pasadena/Old Town?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Residence Inn Los Angeles Pasadena/Old Town?
Conveniently located restaurants include Russell's, Cafe Santorini, and Union.
Are there opportunities to exercise at Residence Inn Los Angeles Pasadena/Old Town?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Residence Inn Los Angeles Pasadena/Old Town located near the city centre?
Yes, it is 0.7 km away from the centre of Pasadena.
Are any cleaning services offered at Residence Inn Los Angeles Pasadena/Old Town?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Los Angeles Pasadena/Old Town?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Los Angeles Pasadena/Old Town offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.