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Sheraton Palo Alto Hotel

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Sheraton Palo Alto Hotel
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701 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Palo Alto Hotel
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Showing 654: English reviews
Danville, California
Reviewed 9 April 2014

This Sheraton is marginal. It only gets away with the marginal rooms, noisy air conditioners, and incompetent staff because it is 100% full Monday through Friday. I have stayed here at least 6 times. Today I went to the gym and the treadmills were taken so I went into the adjacent room to use the elliptical machine. The room is...

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1Thank SandraBaja
Bengaluru, India
Reviewed 1 April 2014

The hotel is conveniently located next to CalTrain Station and in front of Stanford University. The staff is friendly and helpful and the rooms are large and comfortable. If you are sick at eating in the hotel, a mile away there are lot of joints and you can get a lot of vegetarian options (Mexican, Indian, Italian etc). This hotel...

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Thank sathya27
Oakland, California
Reviewed 22 March 2014

The hotel is conveniently located next to CalTrain Station and Stanford University. It is not cheap, but there were lots of benefits to staying there. The staff was very friendly and helpful. The grounds were pretty. The rooms were large and clean. The biggest drawback is that between the two bars and the CalTrain it wasn't exactly quiet. It didn't...

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1Thank nskinner67
Madison, Wisconsin
Reviewed 20 March 2014

Avoid room 2027 by all means. It's located right above the elevator mechanical room so my room feels like in the middle of the manufacturing factory. Noise and shake every 30 seconds until 1 am and after 6 am. Paid $300 for this room for an important conference. Miraculously I scored 5 hour sleep but most people won't be able...

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1Thank Conftrave
Grand Forks, Canada
Reviewed 6 March 2014

You get a sense of how your stay will be from the minute you walk in the room. You are greeted by a sour stale smell, like an airplane cabin that just disembarked 200 people from a trans-atlantic flight. Try turning on the AC but warning - it will be noisy. After that, you can listen to listen to the...

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1Thank shobie5
New York City, New York
Reviewed 16 February 2014

I love that this hotel is literally right next to the Palo Alto CalTrain station and it took me 2 minutes (once I figured out where it was) to get there from the station. As a Platinum, I was given a decent size room on the Club Floor in the Stanford building. The bed was comfortable and I enjoyed being...

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Thank awc4
Los Angeles, California
Reviewed 11 February 2014

Hotels in Palo Alto are expensive. My one night stay at the Sheraton ran $480 including tax, plus a 9.95 Wifi charge. I found this hotel only mediocre. On the positive side: (a) front desk service was friendly and professional, as was room service and Club Room service; (b) the bed was quite comfortable; (c) the amenities were perfectly decent....

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1Thank ECrowther
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear ECrowther, Thank you for sharing your feedback of your recent stay at our property. I have shared your comments with my engineering and housekeeping teams so they may address the issues and discuss with their department. As for the matter with the closet door, as we corresponded through email, our engineering team has addressed the issue. I would like...

Boston
Reviewed 28 January 2014 via mobile

We stayed at this hotel for Thanksgiving and had little to complain about. The rooms were clean, check in and out was easy, and the staff were friendly. Only downsides were the location, which was in a relatively secluded area by the highway.

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Thank Akira650
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Michael H, Thank you for sharing your experience with us during your Thanksgiving Holiday. I'm pleased to hear that you found our hotel clean and our staff friendly. We hope to have you as our guest again very soon. Warmest Regards, Gurpreet K

Zug, Switzerland
Reviewed 27 January 2014

still great location next to the train station and 5min walk from University Avenue in Palo Alto. Try to get a room facing the courtyard or pool which are much quiter. Room are standard Sheraton and it looks like some refurbishing is going on, at least the hallways.

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Thank rpitton
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Rpitton, Thank you for sharing your feedback with the TripAdvisor community. I'm pleased to hear that you found our location convenient during your travels. I'm sorry to hear that the refurbishments affected your visit. Thank you for your understanding during this time and we hope that we may see you on a future visit to the Palo Alto area....

Boston, Massachusetts
Reviewed 19 January 2014

These two hotels are right next door to each and each is definitely OK. I believe that the Westin has nicer rooms, though most weeks you would pay more for them. My wife points out that the Sheraton has a better gym and pool, nicer landscaping, and that it is easier to park in its surface lot than underground at...

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Thank Bosman

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 

Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Region: United States > California > Palo Alto
Price Range: ₹ 8,904 - ₹ 41,639 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
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Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Palo Alto Hotel staff and other travellers.
5 questions
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Boston, Massachusetts
over a year ago
Hyderabad, India
Hyderabad, India
over a year ago

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Questions? Get answers from Sheraton Palo Alto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if there is building work going on before you book.”
 of 5 bubbles Arandbee, 20 Mar 2017 | Read review
“Avoid the "rooms with a view", or ask to see the view before they upcharge you for it.”
 of 5 bubbles 960LisaA, 7 Mar 2017 | Read review
“Ask for room on a higher floor for better view of the surrounding”
 of 5 bubbles 397mikin, 15 Feb 2017 | Read review
“Choose one facing the interior courtyard.”
 of 5 bubbles annecX5111GD, 13 Feb 2017 | Read review
“Sign up for the Preferred Rewards program - they rooms set aside for members are great!”
 of 5 bubbles elisabethg339, 1 Jan 2017 | Read review
5 of 5