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Sheraton Palo Alto Hotel

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Traveller (143)
Room & Suite (54)
Dining (18)
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Overview
  • Excellent15%
  • Very good33%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(40 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (793)
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1 - 5 of 744 reviews
Reviewed 2 weeks ago

Started off with a slight booking error which was remedied quickly. Staff was friendly & professional during our stay. Bed was comfortable & room was clean, we had a nice sized shower (club upgrade) seriously for only a few dollars more we had a nice...More

Thank Spyderdaddy
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 1 week ago

Dear S.C., Thank you for your review. It is our sincere goal to provide a superlative experience to all of our guests, and it sounds like we hit the mark during your time with us. We hope to see you again the next time your...More

Reviewed 3 weeks ago

Juan at the Sheraton Palo Alto provided me with exceptional customer service. He had incredible patience with all my questions and every response was accurate. We had a great stay and we will definitely be back. Thanks for the great customer service Juan! See you...More

Thank j k
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 3 weeks ago

Dear Jack, Thank you for your review. There are few things better than when a plan comes together, and helping you make arrangements for your stay with us was a highlight of my day. Sara from the Front Desk also wanted to extend her regards....More

Reviewed 4 weeks ago

Came here for a night and was very pleasantly surprised. We got upgraded to a better room upon arrival, the optional hotel breakfast was delicious and the room was very clean. Only thing that I did not like was that it was noisy from the...More

Thank hbanana29
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 4 weeks ago

Thank you for your review. We are very happy to have exceeded your expectations and I will be sure to pass along your kind words to our Food and Beverage and Housekeeping teams. We hope we will see you again if your travels bring you...More

Reviewed 5 weeks ago via mobile

I stayed in here for three nights as the location to the city is perfect, running in the morning towards Stanford great when weather permits. Other than that, it’s clean is the best I can say. Outdated furniture, simplest light switches, old furniture everything dark,...More

Thank nafihsus
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 4 weeks ago

Thank you for your review. As you noted, our location is perfect for travelers looking to make the most out of their time in the area and we are glad you were able to do just that. We appreciate all guest feedback, and we will...More

Reviewed 16 March 2018

This place is always booked, but on a recent visit to Palo Alto we were able to snag a room. Fortunately we were placed in an room over the inner courtyard, so did not hear train noise. Unfortunately there was a really loud party two...More

Thank Soulefulltraveler
Response from Juan R, Guest Services Manager at Sheraton Palo Alto HotelResponded 5 weeks ago

Thank you for your review. Typically most of our guests wind down before it is too late in the evening, but from time to time we have gusts that go to bed a little bit later. In those instances we try to be sensitive to...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 175 - US$ 631 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 175 - US$ 631 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (54)
Dining (18)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
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Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
2 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
Room Tips
"Joined their club & our room shower was larger than my brothers third party booked room & pricing was..."
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"There isn't a view from any part of the hotel (it's at Palo Alto)."
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"Ask for a room facing away from the CalTrain"
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"For a quieter room, avoid a room near stairs or elevator, as well as rooms facing the Caltrain tracks."
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