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The Zen Hotel

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The Zen Hotel
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320 Reviews from our TripAdvisor Community

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Showing 304: English reviews
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Vancouver, Canada
Reviewed 1 week ago

This hotel was booked for me for a week by a client in Palo Alto. Initially, I was disenchanted because the layout is primarily a motel - and usually a hotel with a front desk and elevators seems to provide a higher standard. But by the end of the week, I decided the Zen was quite pleasant. The rooms are...

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Helpful?
Thank JulianVan
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear JulianVan, Thank you for sharing your comments about your first time staying at The Zen Hotel. I am so glad that we successfully turned around your initial hesitation into overall guest satisfaction by the end of your stay. Thank you for the special mention to our vegetable and fruit smoothies. They are crafted in-house every morning and have become...

Davis, California
Reviewed 1 week ago via mobile

This hotel is everything I hoped it would be and more for the price. The staff were prompt, courteous, and generous with information. The room was clean...impeccably clean. The snacks in the room were healthy (mostly) and free. The kids and husband had Girardhelli hot chocolate and fresh baked cookies for dessert for free. We had yogurt, fruit, and honey...

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Helpful?
Thank Kae P
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Kae P, Thank you for your amazing review! Reading that we not only met but exceeded your expectations is something that motivates our entire team and reinforces our commitment to guest satisfaction. From your praises to room cleanliness to the warm interactions you describe with our staff, we are thrilled with your comments. Also, we could have not done...

Seattle, Washington
Reviewed 3 weeks ago

If you prefer the big hotels (like Hilton, Residence Inn, and such), then go at it...There are plenty on El Camino Real near Palo Alto. But I wanted a reasonably priced but nice quiet place, with easy access in and out, and the Zen Hotel was just fine for that purpose. We were very pleased with the wonderful breakfast and...

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Helpful?
Thank MNavin
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear MNavin, Thank you for staying with us and for your great review. We are very glad to learn that you had an enjoyable time during your stay. It is very satisfying to see you describing our breakfast as "wonderful". This positive feedback encourages us to continue enhancing our menu with new and delicious items. We make sure we don't...

Reviewed 4 weeks ago via mobile

Booked here for one night as it was close to the office I had meetings in. This hotel got solid reviews on this site. Let me set the record straight. Anywhere else in the country this hotel would be referred to as a motel and it would cost nowhere near the $380 that I paid per night. I understand Palo...

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Helpful?
2Thank Yael T
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Yael T, Thank you for sharing your feedback. I would like to sincerely apologize for not meeting your expectations. We clearly did not fulfill our goal of providing you with the type of experience that other reviewers had, and I am very sorry for falling short. Your feedback will greatly assist us in evaluating and fine-tuning our services to...

Coventry, United Kingdom
Reviewed 20 January 2017

Very happy with our stay. Great breakfast buffet. The staff are very friendly and helpful. Nothing was too much to ask of them. Great room, cleaned every day. Gym facilities where clean and the gym equipment was very clean and in great working order. Enjoying my stay and would book again.

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Helpful?
Thank Mandy E
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Mandy E, Thank you so much for choosing The Zen Hotel and for your wonderful feedback. I am very glad to see that we successfully delivered the level of hospitality we aim for in every single stay. It is nice to know you enjoyed using our Fitness Center and that our complimentary breakfast buffet was a good way to...

Mamaroneck, New York
Reviewed 4 January 2017 via mobile

Great service, however, don't be fooled by the beautiful pictures. This is a motel that was converted, albeit nicely, into a "Zen Hotel" . The only thing that makes it "Zen" is the color scheme, bamboo fountain, and the fruit smoothies they give you in the morning. Other than that, you are driving your car to your door like every...

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Helpful?
Thank mundomama
Zen_Hotel_Palo_Alto, Front Office Manager at The Zen Hotel, responded to this review

Dear Mundomama, Thank you so much for choosing The Zen Hotel for your visit to Palo Alto. I would like to thank you for taking the time to submit your review on TripAdvisor. We value each and every comment from our guests and strive to make each guest's visit as enjoyable as possible. Although I am glad we were able...

East Coast
Reviewed 4 December 2016

Although the Zen Hotel is structurally a motel (aka a "motor hotel" with exterior corridors and parking directly in front of the rooms), this is a very much a boutique hotel with its Asian-inspired decor and upgraded amenities. In addition to providing Starbucks coffee and tea (Mighty Leaf and Tazo brand), my room also had complimentary bottled water and snacks...

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Helpful?
Thank otsumami
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear otsumami, Thank you so much for your great review and for taking the time to share with the Tripadvisor community the abundant first-class amenities we chose to include as part of your stay, which coupled with our service and hospitality earned us your positive feedback. You are correct, all the amenities you listed are standard and included at no...

Missouri
Reviewed 27 November 2016 via mobile

Not knowing the area....husband booked this based on reviews. Outside of hotel a bit disappointing but when you step into the room, it is very comfortable. Love the amenities....snacks, extra things like coffee, teas, chocolate, lip balm, mouthwash, comb and several more items. Can't say enough about the amazing breakfasts! Today, there were so many options....cereals, oatmeal, 3 kinds of...

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Helpful?
Thank 401eeg
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear 401eeg, Thank you so much for your fantastic review and for choosing The Zen to stay in Palo Alto during your anniversary trip. It is such a pleasant read to see that the complimentary amenities we carefully chose to place in our guestrooms were highlighted in your review. This only reassures our commitment to provide that "home away from...

New York City, New York
Reviewed 24 November 2016 via mobile

Generous, gentle and inexpensive. I really enjoyed the Zen hotel. It looked unpromising, a little down at the heels from the outside. But the room itself was extremely comfortable and the place is generous in spirit. The breakfast is fantastic, healthy varied with fresh health shakes every day, great baked goods, even turkey bacon. People are extremely helpful and pleasant....

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Helpful?
Thank Susan H
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear Susan H, Thank you for your wonderful comments. I am glad to learn that the hesitation upon your arrival quickly turned into the guest satisfaction that our entire team strives to deliver. It is also nice to see that you found our complimentary breakfast menu to be comprehensive and inclusive of healthy and hearty options. Lastly, it is great...

Modesto, California
Reviewed 16 November 2016 via mobile

My husband and I stay here every few months. Staff is always welcoming and polite. Beds and rooms are always comfortable and clean. Lots of great amenities at no charge. Our go to place in Palo Alto. It is also very close to Stanford Medical Center, shopping and great restaurants.

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Helpful?
Thank quintina1999
Zen_Hotel_Palo_Alto, General Manager at The Zen Hotel, responded to this review

Dear quintina1999, Thank you so much for being a repeat guest of The Zen Hotel. We LOVE welcoming guests back and finding that their experiences are consistently meeting their expectations time and time again. Also, all our staff welcomes and values suggestions from our repeat guests. As an independent family-owned lodging, we have found so many enhancements have been implemented...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Silicon Valley, The Zen Hotel offers daily full hot breakfast buffet that includes freshly made smoothies, Peet's and Santa Cruz Organic coffees, Mighty Leaf teas, sausages, bacon, scrambled eggs and much more. L'occitane toiletries and free true high speed Internet are standard in all guestrooms. Minutes away from Stanford University, Shoreline Amphitheater and tech companies such as HP, Facebook and Google; The Zen Hotel offers great value and is a fantastic choice for business and leisure travelers. ... more   less 

Additional Information about The Zen Hotel

Address: 4164 El Camino Real, Palo Alto, CA 94306-4075
Region: United States > California > Palo Alto
Price Range: ₹ 8,446 - ₹ 24,266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Zen Hotel 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Townhouse Hotel Palo Alto
Hotel Style:
#3 Romantic Hotel in Palo Alto
#5 Family Hotel in Palo Alto
#5 Business Hotel in Palo Alto
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Questions & Answers

Questions? Get answers from The Zen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the breakfast smoothies - especially the kale ones!”
 of 5 bubbles JulianVan, 15 Feb 2017 | Read review
“We where at to the left of the Lobby. It was very quite and peaceful, away from the road.”
 of 5 bubbles mandye858, 19 Jan 2017 | Read review
“I had a room onthe grund floor and irt was great, but I probably woul dhave chosen a room on the second floor.”
 of 5 bubbles 499sherriz, 13 Nov 2016 | Read review
“Get the rooms in the Zen Garden.”
 of 5 bubbles Sunset97210, 17 Oct 2016 | Read review
“It was our third stay at this place,, and all rooms were good.”
 of 5 bubbles comfytravel, 5 Oct 2016 | Read review
5 of 5