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The Westin Palo Alto

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Traveller (86)
Room & Suite (293)
Pool & Beach (37)
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Overview
  • Excellent51%
  • Very good31%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(20 reviews)
“separate tub”(9 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (682)
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Traveller rating
320
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89
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16
Show reviews that mention
All reviewsheavenly bedstanford universityseparate tubwalking distanceroom servicefront desk staffclose to downtownself parkfour seasonssmall poolrestaurants and shopscaltrain stationsilicon valleybusiness centerthe location is perfectrooms are spaciousel camino
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1 - 5 of 658 reviews
Reviewed today

I stayed at the Westin Palo Alto from 19 April until 23 April which cost me $1060.81. On arrival, I used my VISA debit card which I now realize was a big mistake. Unknown to me, a sum of $2178.40 was blocked on my account...More

Thank oodonovan
Reviewed yesterday

When we visit Filoli estate in Woodside we oftentimes stay overnight at a nearby hotel so we have plenty of time to enjoy the gardens without having to make a drive home in heavy traffic. Our recent visit in April was such a time and...More

Thank Forestvillian
Reviewed 2 weeks ago via mobile

I get it that this is in “Silicon Valley” but this place has nerve charging what they do. It is a typical Westin (maybe a bit older than most) The Westin shower and heavenly bed always nice - though I think this was one of...More

Thank Karliesjz
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 2 weeks ago

Thank you for your review. As you noted we have an ideal location and are always happy to welcome our many guests that are in town for work. We are glad you enjoyed the amenities on site and we look forward to seeing you again...More

Reviewed 19 March 2018 via mobile

As others have said, you are paying for the location. This is certainly not one of their flagship locations, and I am shocked they are charging $400 or more per night for what feels like a roadside motel. The front desk staff were incredibly friendly...More

Thank Rachel R
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 21 March 2018

Dear Rachel, Thank you for your review. Our sincere goal is provide a superlative experience to all of our guests, and it is clear that our staff hit the mark but our guestroom fell short. I have reached out to you privately to discuss the...More

Reviewed 18 March 2018

Spent a night here during a recent business trip. Very luxurious! Suite was spacious, beds were comfortable, wifi was excellent. Bathroom had double rainforest showers! Breakfast was very nice - hot and served fresh. Checkin and checkout was very easy. Would definitely return, if I...More

Thank History4fun
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 21 March 2018

Thank you for your review. We often receive very positive feedback about our suites, and we are glad you enjoyed your time with us. We look forward to seeing you again the next time you are in Palo Alto.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 209 - US$ 876 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$ 209 - US$ 876 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (86)
Room & Suite (293)
Pool & Beach (37)
Dining (25)
Amenities (24)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Qile
30 March 2018|
AnswerShow all 2 answers
Response from Juan R | Property representative |
Dear Qile, I could not agree more with Sherry! We have received very positive feedback from our guests who have used Menlo Velo Bicycles. Warm Regards, Juan R
0
Votes
Bill V
26 January 2017|
AnswerShow all 4 answers
Response from Tanya F | Property representative |
Dear Bill V, Thank you for your question. The standard rooms at the Sheraton and Westin are both lovely. The most notable differences between the two are that the Westin standard rooms are slightly larger than the... More
0
Votes
donnerart
15 March 2016|
AnswerShow all 7 answers
Response from pegglesPhoenix_AZ | Reviewed this property |
I parked underground, easily reached from the lobby.
0
Votes
Room Tips
"Request a room near the elevators."
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"Seems all equivalent"
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"All the rooms seem fairly equal. You won't get a great view anywhere, so don't worry about it."
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"Garden room"
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