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Hotel Keen

222 reviews
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Traveller (30)
Room & Suite (30)
Dining (3)
Overview
  • Excellent25%
  • Very good37%
  • Average20%
  • Poor10%
  • Terrible8%
Travellers talk about
“white board”(9 reviews)
“great location”(28 reviews)
“wine hour”(3 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Multilingual Staff
Wheelchair Access
Dry Cleaning
2.5 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (222)Write a Review
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67
43
22
17
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All reviewswhite boardgreat locationwine hourrooms are smallboutique hoteluniversity avenuenespresso machineyogurtwalking distancetwo blockscomplimentary winerestaurants and barstrain stationnice breakfastcomfortable bedbusiness tripfront desk staff
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1 - 5 of 201 reviews
Reviewed 2 weeks ago

Hotel Keen continues to deliver a dependable place to stay in the heart of Palo Alto, which has an excellent choice of restaurants bars and shopping. Rooms are clean and tidy, with inclusive and good Wifi internet. The staff are excellent. Though the Palo Alto...More

Review collected in partnership with this hotel
Thank J5782POrobertb
Response from pfriedman, General Manager at Hotel KeenResponded 2 weeks ago

Dear J5782POrobertb, Thank you so much for your continued support. We look forward to your next visit! Best, Peter F

Reviewed 5 weeks ago

Great location, boutique vibe with modern decor, friendly staff, great breakfast selection. Rooms were rather small with a couple of hangers on the wall for a closet. This was fine for me but I could imagine it might be an issue for some. Overall very...More

Review collected in partnership with this hotel
Thank RIG21
Response from pfriedman, General Manager at Hotel KeenResponded 4 weeks ago

Thank you very much for the kind words. We do have deluxe rooms that are almost twice the size with closets that work much better for a party of two. We hope to see you back soon! Best regards, Peter F

Reviewed 16 January 2018

The customer service and top notch quality of this hotel was quite a pleasant surprise. Everyone was professional, accommodating and kind. The bed was comfortable, the room was clean and the black out curtains were just what the doctor ordered. The dry erase wall was...More

Review collected in partnership with this hotel
Thank 648latoyac
Response from pfriedman, General Manager at Hotel KeenResponded 18 January 2018

Thank you so much! Very happy to see that you enjoyed your stay and that the staff stepped up. We hope to see you back very soon! Sincerely, Peter F

Reviewed 17 December 2017

I had requested a small minifridge and had one sent to my room within 5 minutes by a friendly staff member. I was truly impressed by the wifi/internet. I stay at hotels about every other week and the wifi and internet word efficiently. I didn't...More

Review collected in partnership with this hotel
Thank 816nedg
Response from pfriedman, General Manager at Hotel KeenResponded 28 December 2017

Dear 816nedg, Thank you very much for staying with us. Glad you found the staff friendly and attentive. We hope to see you again when your travels bring you to Palo Alto! Happy Holidays, Peter F

Reviewed 6 December 2017

Clean, great bed. Overall clan, minimal, and modern. The manager is extremely personable, and staff overall very genuine and helpful. Tiny rooms with no place to work or relax. If you're there just for sleep and shower, it's a winner!

Review collected in partnership with this hotel
Thank robertaa857
Response from pfriedman, General Manager at Hotel KeenResponded 11 December 2017

Dear robertaa857, Thank you for staying with us and sharing the review. It was a pleasure meeting with you and do hope to see you back in the near future. Best regards, Peter F

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Multilingual Staff
Breakfast included
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Details
Price range
US$ 147 - US$ 529 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 147 - US$ 529 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (30)
Room & Suite (30)
Dining (3)
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Room Tips
"There are no good rooms!"
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"Free parking around the corner"
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"Get the deluxe!"
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"Stay off the first floor."
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