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The Riviera Palm Springs, A Tribute Portfolio Resort

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The Riviera Palm Springs, A Tribute Portfolio Resort
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2,361 Reviews from our TripAdvisor Community

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Showing 2,309: English reviews
Start your review of The Riviera Palm Springs, A Tribute Portfolio Resort
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Dunedin, New Zealand
Reviewed yesterday NEWvia mobile

I wish I had of read the reviews on here before booking. It seems the manager does a lot of apologising and saying that that they will learn from it. Seems he is a very slow learner or out of his depth. This property could be sensational if things improved, the location, gardens are great but seems that the resort...

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Helpful?
Thank 968ChrisS
Santa Clara, California
HOTEL’S FAVOURITE REVIEW
Reviewed 16 November 2016

Got a weekend stay at Riviera during the Halloween weekend. Really didn't expect much since there are so many hotels in the area to choose from. We drove from Northern California and had to check in late - no problem, just need to let them know in advance. Found out we got one of the last rooms since they were...

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Helpful?
1Thank Rainbow L
About Hotel's Favourite Review
MDaddonaHEI, Guest Relations Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Thank you for taking a moment to share your valued feedback. We're very happy to see that you enjoyed your stay and we trust we will have the pleasure of welcoming you back again soon!

Anheim
Reviewed yesterday NEWvia mobile

This venue could not be more perfect! The privacy of the Gypsy Rose Room, with its open bar, and extended out-door patio, created just the right ambiance for our son's rehearsal dinner. As the mother of the groom, I was very pleased with the quality of food, service, and attention to detail. The staff was extremely helpful and worked hard...

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Helpful?
Thank Nanangido
Los Angeles, California
Reviewed 2 days ago NEW

We only stayed one night but I miss this place already. The hotel has a very chic old Hollywood glam vibe to it. The lobby is open, colorful, and inviting. The room was also very chic, loved our junior suite with balcony. The pool is also quite large with lots of chairs and day beds. I'm not sure if it's...

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Helpful?
Thank Jakon T
Eastern Sierra, CA
Reviewed 3 days ago NEW

This was a 1 night stopover on a mid-week road trip to San Diego. I booked that afternoon given a great rate and my loyalty to the Starwood brand. First of all, every staff member was very friendly. Unfortunately, there are not enough of them; I can only imagine the problems on a busy weekend. Phone calls to the operator,...

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Helpful?
1Thank terere2
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi terere2- First of all, we appreciate your loyalty and value your feedback –thank you for taking a moment to share your experience! While we’re pleased to hear that you enjoyed the overall feel of the Resort and had a positive interaction with our staff, we’re sad that it wasn’t enough to outshine the blemishes. We’re always looking for ways...

Reviewed 4 days ago NEWvia mobile

It's surprising that SPG has allowed this dump to remain in their portfolio. This place looks decent from the outside and even the lobby and main entry are okay. The hallways and rooms, however, are another story. Here are some adjectives: old, smelly, dirty, dated, disjointed, dilapidated etc. etc. I could keep going. Management is clearly lacking here in a...

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Helpful?
1Thank Mitch F
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi Mitch F- Thank you for providing us with your feedback; and we're terribly sorry that your expectations were not met this time around. We regret not having the opportunity to speak with you while you here to learn more about the flaws you encountered. In our next meeting, we're going to review your comments and identify the areas that...

Lake Stevens, Washington
Reviewed 6 days ago NEW

So i wanted to get away from rainy Seattle and I choose to head to Palm Springs for a quick 4 day trip. Grabbed my flight, hit up my SPG account and grabbed a room at the Riviera. I love Palm Springs and my always go-to Resort is the Hyatt Indian Wells Resort, unfortunately it was sold out! bummer cause...

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Helpful?
Thank Jeremy C
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi jandtay- First and foremost, thank you for writing to us and giving such comprehensive review. Please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Know that what you described is a very rare situation and is not what's expected of our product. We have rectified this matter with management and ensured that...

Los Angeles, California
Reviewed 6 days ago NEWvia mobile

I've been to pretty much all Palm Springs hotels and this is what I like about the Riviera: - I like its style, perfect vibe, updated and cute decor everywhere! Very Palm Springs style. - large pool so there is always room to lay around and swim - lots of restaurant options on site - perfect location within Palm Springs...

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Helpful?
1Thank Laura B
Vancouver, Canada
Reviewed 1 week ago

The exterior of the hotel upon checking in looks great, the grounds which include the lobby, pool table area, restaurant and bar all look great. My issue was the room itself, it could use some upgrades or renos. The rooms and hallways have an old dated smell to it. Also, unless you're in building #1, finding the building that your...

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Helpful?
Thank Ems_Vacations
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hello Ems_Vacations– Thank you for staying with us and for providing your input! We appreciate the compliments regarding our newly restyled and eclectic public spaces; and although we’ll continue to make additional improvements throughout the facility, we appreciate your feedback and we’re positive that you’ll notice a few more improvements on your return. When you’re looking at your calendar to...

Toronto, Canada
Reviewed 1 week ago

I liked the vibe at the pool and the overall look and feel of the hotel but that isn't enough unfortunately. As others have indicated, the hotel is understaffed and under-managed. Check in had a long line with only 2 agents during prime time at 3pm and it was an ordeal as we could not get keys for our whole...

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Helpful?
Thank DixieGT
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi DixieGT- Thank you kindly for sharing your feedback! We also agree that the overall vibe of the hotel is not enough contentment if the service is not consistent or a missing factor. We’re truly sorry that you experienced inconsistencies during your stay and that our reception area was not effortless. We’ve already addressed your concerns with both the front...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Side Bar at the Riviera Hotel
Side Bar at the Riviera Hotel
Cuisines: Bar, Contemporary, Pub
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
The legend is surpassed, in mythical and mystical proportions, as 24 voluminous acres rise from the Palm Springs desert like a phoenix, capturing and challenging the imagination. More an epic and contemporary Mecca for cultural sophisticates than just another hotel in California, The Riviera Palm Springs draws from the best Palm Springs resorts of all genres to create a theater of relaxation, rejuvenation and indulgence amid world-class golf, shopping and vistas. ... more   less 

Additional Information about The Riviera Palm Springs, A Tribute Portfolio Resort

Address: 1600 North Indian Canyon Drive, Palm Springs, CA 92262-4602
Region: United States > California > California Desert > Palm Springs
Price Range: ₹ 10,169 - ₹ 29,270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Riviera Palm Springs, A Tribute Portfolio Resort 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Riviera Resort And Spa, Palm Springs
Riviera Resort & Spa, Palm Springs Hotel Palm Springs
Riviera Hotel Palm Springs
Riviera Resort Palm Springs
Palm Springs Riveria Resort
Hotel Style:
#10 Business Hotel in Palm Springs
#12 Top resorts Hotel in Palm Springs
#12 Spa Hotel in Palm Springs
#15 Luxury Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Riviera Palm Springs, A Tribute Portfolio Resort staff and other travellers.
27 questions
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Questions? Get answers from The Riviera Palm Springs, A Tribute Portfolio Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close in building #1 - 3, closer to the main pool.”
  • Double Queen Bed Room
  • Bathroom
  • Bathroom
  • Queen bed room
 of 5 bubbles Ems_Vacations, 20 Mar 2017 | Read review
“Stay on the top floors... could hear everything above.”
 of 5 bubbles DixieGT, 20 Mar 2017 | Read review
“Insist on an interior view”
 of 5 bubbles Q3637QLkarenk, 18 Mar 2017 | Read review
“Do not stay on ground floor rooms, they are even dirtier and noisier!”
 of 5 bubbles Ziul2014, 15 Mar 2017 | Read review
“Ask for the top floor in one of the 8 buildings but also ask for a room with a balcony facing into one of the grassy areas - quiet!”
 of 5 bubbles dougn266, 14 Mar 2017 | Read review
5 of 5