This disgusting place is the worst hotel in the world. Advertised free shuttle service and free breakfast. I called for a shuttle from the airport & got a recorded message then was disconnected. Free breakfast was a stale donut & terrible coffee. The carpets were filthy, the elevator had dog pee in it for hours. The restaurant was never open, the bar closed @ 9pm. We didn't have room service for 2 days. When I inquired @ the front desk I was told to make an appointment for room service. The pool was closed & the jacuzzi was out of service. Please, don't stay here.
Our AC in our room barley even worked. The phone in our room did not work. Paid almost $800 for a 3 night stay (fri-mon). The staff was super friendly but the overall quality of the hotel just kind of looked fun down. Does not match up to the pictures online. Definitely won’t be returning.
I would have given it one star, but I gave two due to location, and I felt terrible for their employees. COVID has hit everyone hard, especially the tourism and travel industries. However, this hotel recently went through more than just that, and I attribute much of its woes and failures to upper management including their financial people and the exchange of capital and their poor business decisions regarding loans and property investments. We little peoples…the employees and customers pay the ultimate price for their selfish, foolish, and reckless actions. And it shows in their properties. I was super impressed with the Hard Rock Hotel Palm Springs when I visited them, just prior to Hard Rock pulling out and having another company come in and invest in the property and assume ownership. The Hard Rock is a tried and true novelty brand, while somewhat touristy, had at least a good theme and a hotel to match here in Palm Springs. I LOVE Palm Springs, and decided to stay at Hotel Zoso this time, hoping that the transition wasn’t too terrible. I was here for a bit of a “workation”, which meant working some in my room as well as getting out and goofing off a bit, including the pool and other amenities (what amenities?). I arrived from Portland later, around 9pm. Their room service was already shut down, and Palm Springs food delivery winds down about this time. Why, in a hotel this large, is there not at least a sundry shop with snacks and something we can grab to hold us over until morning??? (the Hyatt does)…. unnacceptable. Grab something at the airport then, Karen! You say. Well, I nearly missed my connecting flight because well, that’s an entirely other Karen review for United and their being late out of the gates (no weather or mechanical issues, so who knows….). So SURE! Would definitely have grabbed something IF I DIDN’T HAVE TO SPRINT TO MY CONNECTING FLIGHT (SIT DOWN, KAREN, geeez). Got to my room, which was HOT; turned the AC down to 60. Lowest my room ever got was 79. I was on the second floor, facing the pool. Room itself a bit of a disappointment. Not vacuumed well, bodily fluids on the sheets on one of the queen beds, no ice bucket, no cups, no info on the hotel or menu for room service in am (it’s on the TV menu…no one mentioned that). The rooms really need updating. Heck, the whole place needs updating. It has SO MUCH POTENTIAL! Rooms are good size, views are good. This place has been horribly ignored. The employees have all at least made an effort, but when called to address the AC, they had a maintenance guy open up the ceiling access (whatever, he was here 5min). Their solution? A fan! Genius! My room still registered 79 degrees 4 hours later in the evening. It was 105 that day. In the desert, you MUST have decent AC. It’s expected. And it’s a health hazard for people to not have it. While yes, I know, I know, most hotels have the AC set at a threshold that saves them money. But at least Vegas gets it. It’s hot. Cool them off, and they’ll be more inclined to spend money. Even the lobby here is hot. !? Later this day, went down to get more ice, the ice maker wasn’t working. Hot room, no ice maker. IN. THE. DESERT. I called to complain, and asked for the manager. The manager left a half hour ago, and there is no manager tonight (on A SATURDAY NIGHT) until 11pm. This is beyond unacceptable. On my way to the working ice maker, people asked if my room AC worked….. The fridge in the room was not working either. It is primarily used for a minibar but due to COVID, they have stopped filling them (but they can serve tons of beverages in a common area-the pool!). Doesn’t make much sense. But lots during COVID doesn’t. While the employees are doing the best they can, clearly, their upper management just doesn’t care, will continue to charge overly high rates and resort fees for amenities that aren’t quite there yet. But you can book a cabana for $450! I actually checked out for my last few nights; booked the Hyatt and they gave me a cabana for FREE all day the following day after hearing all of this. Want a successful hotel? -Staff up. Happy staff, more money. And pay them well. Char did comp my resort fees for 2 nights, ahd Chella(?) was trying to be helpful. Hats off to both of them. -Decent AC. Boast it. Pay for it. I had to go to the casino to get decent AC, and checked in to the Hyatt, where my AC went right down to as low as I could stand it. -Sundry shop. Or room service. And DECENT room service. When you pay that much for it, it should be at least average. Your sundry shop can sell alcohol. You KNOW that it sells. -Update your rooms. You have the money. Keep up with the times. Creature comforts, aesthetics, a theme, attention to cleanliness and details are a huge detail for your customers. The Hyatt had a number you could text for room needs (towels, soaps, etc etc). They texted me intermittently to see if all was good. Thoughtful! -Update your pool areas. New, CLEAN lounge chairs, etc. More shade. Especially if you have crappy AC I am from Portland. It is rumored that a Portland company purchased this place. Come on. Seriously. You have some great properties in PDX. Get busy and get this one going. No excuses. As we come out of COVID, make it happen. Come back stronger than ever and really invest, market, and cater to your clients. Show us you care. That is sorely lacking here. I would stay here, maybe, if AC is fixed and Hard Rock took over again…well no…if they totally took over for good. Stay away from this place.…
NO AC!!! This was the most terrible experience I’ve ever had at a hotel. I have never left a hotel early - but there was no other option due to the horrible conditions of this hotel. THE AC WAS NOT WORKING!!! It was 108 outside! They did not care - absolutely criminal to stay open!!
Yes, it's a great location, and if you're looking for a loud pool scene, this might be your place. Our room was pretty run-down - wallpaper peeling, carpets not so clean, the vinyl chair was literally disintegrating into powder on your clothing if you sat in it. Tough to get any towels at the pool. Front desk variable, valet-parking(only choice) was a bright spot.