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Residence Inn Palm Desert

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Residence Inn Palm Desert
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322 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Palm Desert
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Showing 312: English reviews
San Francisco, California
Reviewed 24 November 2016 via mobile

I have been staying at this particular Residence Inn multiple times over 3 years, and this location has really declined in the last couple of months. Rates have gone up, perks for members (including upgrades) have gone down, and things at this Palm Desert location appear a little run down despite the price increases. The staff that used to work...

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Helpful?
2Thank kpnin
Management response:

Dear Decline in member perks, Thank you so much for your valuable comments. I am truly sorry that as a trip advisor guest you feel that "perks" have gone down. We do make every effort to accommodate our Marriott Rewards Guests first starting with Platinum. In so many cases, we are unable to due so because of occupancy. I hope...

Richmond, Canada
Reviewed 22 November 2016 via mobile

We enjoyed our stay at Residence Inn Palm Desert. We are Marriot Loyalty plan members and have stayed at a variety of Residence Inn properties in the past. We made our reservation online, directly with the hotel. Price was very reasonable. Pool area is lovely with shady areas as well as full sun. Towel service was good. Disappointing to see...

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Helpful?
1Thank VancouverLove2travel
Management response:

Dear Great Potential but, Thank you for taking the time to call customer service in regards to your recent stay at the Residence Inn Palm Desert. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for what you dealt...

Reviewed 13 November 2016 via mobile

If you are in need of a place to stay and prefer Residence Inn's this is the place for you. This particular Residence Inn is quite large. It is made up of individual buildings and has a great dog area. Our particular room had a view of a golf course. We have nothing bad to say but nothing that wowed...

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Helpful?
Thank rwheeler1977
Management response:

Dear rwheeler1977, I am truly sorry that we did not live up to your standards by the score you gave us. Please feel free to contact me directly if you are able to discuss it in detail.\ Regards, Dan

Pleasant Hill, California
Reviewed 9 November 2016 via mobile

We were driving through Palm Springs and just hoped to find a hotel to break up the ride - we will definitely plan to stay longer on the return trip. The room was a very nice size with a full kitchen. We had a nice patio off the living area as well. Breakfast was just okay but location and room...

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Helpful?
Thank Kkoleary
Florida
Reviewed 7 November 2016

The location and quality of services at this hotel has made it a favorite when we are going into or out of Los Angeles area. Check in is efficient and the layout of the rooms and buildings make the hotel grounds seem more like a campus than the standard double loaded corridors found at similar hotels. Hotel services are excellent...

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Thank EAA-AV8R
Calgary, Canada
Reviewed 13 October 2016

This hotel in Palm Desert had consistently great reviews and so we looked forward to staying there. When we arrived, the front desk clerk upgraded us (without asking) to the 2-bedroom-suite-2 doubles-queen. We also asked for a quiet 2nd floor suite overlooking the gorgeous mountains/golf course and we got that room. It was a fabulous suite - so roomy and...

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1Thank MSol98
Reviewed 8 October 2016 via mobile

Really like the layout of this hotel. It appears to be more like condos or apartments rather than a hotel. My room had a nice kitchen, couch, dining room, microwave etc. nice little back porch with table and chairs and a view of the spa and pool area. Very clean and friendly service.

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Thank Apofire
fair lawn nj
Reviewed 5 October 2016

The room was a good size. Breakfast was the standard. Pool was fine. We ran into a few problems. After being in the room about an hour we discovered a few problems. The tub and bathroom floor were dirty. This was cleaned the next morning. It was 10 pm by the time we noticed. Also ice maker didn't work and...

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Helpful?
Thank jmsmdssms
Management response:

Dear JMSMDSSMS, Thank you so much for the important guest service information you gave us. We are the new owner/management for both Palm Desert properties as of October 7, 2016. I can assure you that we are working on all issues and hope to have them all corrected as soon as we can. Please feel free to email me when...

San Pedro, CA
Reviewed 4 October 2016

Well, it's a Residence Inn. The rooms have seen better days but nothing is totally objectionable, but the neighbor's snoring! Walls are a bit thin and the snoring from the room next door was deafening. Kitchen was nice and contained everything needed to do some cooking. I used the refrigerator and the coffee pot. That was enough for me! Staff...

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Helpful?
Thank ChiefDennis
Management response:

Dear Chief Dennis, Thank you so much for the important guest service information you gave us. We are the new owner/management for both Palm Desert properties as of October 7, 2016. I can assure you that we are working on all issues and hope to have them all corrected as soon as we can. Please feel free to email me...

Sechelt, Canada
Reviewed 3 October 2016

This place has good bones but it just hasn't been maintained with the regards to cleanliness. The carpets were dirty and stained the exterior needs a good cleaning, leading up to our room the sidewalks were dirty the door to our room needed to be painted... it seems coming out of their off season all this would have been caught...

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Helpful?
Thank Stev53
Management response:

Dear Stev53, Thank you so much for the important guest service information you gave us. We are the new owner/management for both Palm Desert properties as of October 7, 2016. I can assure you that we are working on all issues and hope to have them all corrected as soon as we can. Please feel free to email me when...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211-1794
Region: United States > California > California Desert > Palm Desert
Price Range: ₹ 8,705 - ₹ 28,472 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn
Hotel Style:
#8 Romantic Hotel in Palm Desert
#10 Family Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Palm Desert staff and other travellers.
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Questions? Get answers from Residence Inn Palm Desert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go here if you want to be sure you have a room upon arrival.”
 of 5 bubbles U5227EDkarenr, 26 Mar 2017 | Read review
“Not too near main road. No elevators!”
 of 5 bubbles 171JanetC, 22 Feb 2017 | Read review
“Ask for building 3 -- it is near the pool and the breakfast area -- some of the other areas are two far away from both”
 of 5 bubbles DrBillPhoenix, 18 Feb 2017 | Read review
“Request upper floor so you can have a balcony to sit out on during the fine evenings.”
 of 5 bubbles mkemows, 23 Jan 2017 | Read review
“Get a second floor room”
 of 5 bubbles Rogerperthaustralia, 21 Jan 2017 | Read review
5 of 5