We booked our stay months ago for the holiday weekend and 3 days before arriving we were sent an email indicating they were closed and had to cancel our reservation. Extremely frustrating! Now we get to scramble to find another location and pay double the price!
This hotel was a perfect location for our stay... walking distance to great shopping and restaurants, and in the middle of the golf courses we wanted to play ... Room was perfect, they even upgraded us, without us asking, because they thought a small child may bother our stay!!…
this place is terrible....i booked my room a month and a half in advance and was expecting a fully furnished suite. i got the room in the first place and was expecting to have a fully functional stove and oven...nope....stove was nonoperational...the manager there was very…
I booked a room in Mar 2018 then arrived in Dec 2018 to find the hotel closed - apparently closed for power outage. The place was deserted and I paid a deposit for which I was not refunded. Nobody has returned my call yet to refund the prepaid deposit that I was charged.
The IHL is a collection of privately owned and furnished studio suites, rented under the IHL hotel banner. We stayed in a lovely suite in 2015 and assumed all suites would be similarly finished and equipped. When we arrived Nov 28 we were extremely disappointed with our suite.…
"Choose a second floor suite, and nowhere near one of the work crews that frequent this property."
"I love being downstairs right on the pool. Call ahead to set up the arrangement !!"
"Ask for ground floor when you make your reservation"
"i would suggest if you want to use the spa to request a room close to the spa so it is more convenient for you."