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The Westin Desert Willow Villas

Expedia.comUS$ 148*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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909 Reviews from our TripAdvisor Community

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Showing 879: English reviews
Start your review of The Westin Desert Willow Villas
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Los Angeles, California
Reviewed 2 days ago NEW

I gave a 1 rating as I expected a proper "VILLA". If one were not so duped beforehand, it might've been perfectly acceptable. Instead, I was terribly disappointed. We had a devil of a time getting there. The GPS took us to the parking lot of a rehabilitation hospital. We drive all around, and then finally arrived. It was already...

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Helpful?
Thank oma664
Los Angeles, California
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We checked in on weekday, got a great rate, and expected typical Westin. Our "Villa" ,a time share condo, had a full kitchen,separate bedroom and small living room,Super comfy for 2 people- tight for a family. Big terrace faced golf course , useable and pleasant. Our bldg was way far away from lobby, but covered parking right in front. Pool...

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Helpful?
1Thank a23bernstein
About Hotel's Favourite Review
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear a23bernstein, Thank you for allowing us to be your host for your stay in the valley. The restaurant staff will be excite to hear how they impacted your visit. We appreciate the comments on our rooms and amenities. Happy to hear that you were that you visit was pleasant! Patricia Cortez

West Kelowna, Canada
Reviewed 6 days ago NEW

My husband and I stayed here for the first time may 5-12th. Upon arrival we were greeted by a very friendly employee at the front desk. He told us they had upgraded us to a premium villa (instead of the limited kitchen we had booked). They also had been able to grant our requests of a top floor and pool...

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Helpful?
2Thank cktingstad
Management response:

Dear cktingstad, thank you for providing us with your feedback. I was happy that we were able to offer an upgrade. I apologize that your visit was not up to Westin standards from a service perspective. We will be sure to review your comments with our leadership team regarding the housekeeping concerns as this is unacceptable. We would like to...

Laguna Hills, California
Reviewed 6 days ago NEW

Went in March for my sons birthday. We had a good time at the living desert zoo but the hotel was a let down. The room was fine and clean but the pool was so far away from the villa and it took ages for the golf cart to pick us up. Once at the pool we find out there's...

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Helpful?
1Thank Sheberry
Management response:

Dear Sheberry, we appreciate you celebrating your sons Birthday we us. I apologize that we were unable to get you close to the pool and the issues at the slide. We thank you for advising us on the condition of the patio area and fire pit. This is unacceptable and we are addressing these items with our team. We hope...

Reviewed 1 week ago NEW

Stayed at Desert Willow (Weston property). Spent two nights, played golf at Desert Springs, both courses. Weather was near perfect (slightly hot), accommodations were very nice (stayed in a lockout unit with full kitchen), courses were in excellent shape as usual. Its an area that I visit regularly and enjoy, unlike much of California where the traffic tends to be...

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Helpful?
Thank JOHN S
Redlands, California
Reviewed 1 week ago NEW

Arrival problems our car's nav with the listed address took us to a different resort. Checked in after just a short wait excellent service then a long drive to our room. Had a great view of the beautiful golf course from the 3rd floor but near the kids pool lots of noise but we are just a couple looking for...

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Helpful?
Thank Alfred D
San Diego, California
Reviewed 1 week ago

Excellent remodeled rooms. Having a kitchen, washer dryer and separate living room is key! Kids pool is great and keeps the littles out of the big pool some of the time. The food and Beverage service at the pool is great. High quality linens and towels in the bedroom. The pool area is full of families both young and old....

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Helpful?
Thank MaddieG
Reviewed 1 week ago via mobile

We got here for a weekend and this hotel SUCKS!!! The rooms are NOT walking distance from anything. You need to drive or wait a long time for a BUS to move around. The hotel infrastructure does not support the number of guests. The pool is small and crowded, with not enough umbrellas for you to be protected from the...

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Helpful?
1Thank Marcelo D
Jayhada H, Operations Manager at The Westin Desert Willow Villas, responded to this review

Dear Marcelo D, Thank you for taking the time to provide your comments and feedback. Please accept our sincere apologies that your stay with us was not to your satisfaction. We would be grateful for the opportunity to personally discuss your recent stay with you. Perhaps you would be so kind to provide me with your personal contact information, so...

Colorado
Reviewed 1 week ago

We had a 2 bedroom over looking the golf course so it was quite as well as great views. The condos are nicely furnished and they have the heavenly bed with very nice linens. They are fully equiped with 2 nice patios for having evening cocktails or just relaxing with a book. The property has a separate adult pool from...

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Helpful?
Thank Blackdiamondgirl
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear Blackdiamondgirl, Thank you for taking the time to share your feedback. It was nice to know that the pools, rooms and amenities met your needs. I apologize for the live music issue. We will be sure to review this with our leadership team to improve our service in the future. We hope to be your resort of choice on...

San Diego, California
Reviewed 2 weeks ago

So it may be I did not do enough research... so some of this could be on me then... but we will not be returning. Our Experience: Check in at 7-8pm Friday night... Only 1 front desk person working. There is a line and it takes what feels like forever. We stand and stand while I watch the two people...

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Helpful?
2Thank SGWest
Patricia C, Manager at The Westin Desert Willow Villas, responded to this review

Dear SGWest, Thank you for taking the time to provide us with your feedback. We would be grateful for the opportunity to personally discuss your recent stay. please provide me with your personal contact information, so that I may connect with you at your earliest convenience. My apologizes and we hope to hear from you soon. Thank you, Patricia Cortez...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
A villa resort offering just-like-home amenities in a world class destination. The Westin Desert Willow features villas up to 1,420 square feet with fully equipped kitchens, private balconies or patios, washers and dryers, separate living and dining room areas, and complimentary Wi-Fi. Experience the value of a villa and enjoy no resort fees. ... more   less 

Additional Information about The Westin Desert Willow Villas

Address: 75 Willow Rdg, Palm Desert, CA 92260-0305
Region: United States > California > California Desert > Palm Desert
Price Range: ₹ 8,145 - ₹ 19,392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Desert Willow Villas 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
Westin Desert Willow Villas Hotel Palm Desert
Hotel Style:
#1 Family Hotel in Palm Desert
#2 Romantic Hotel in Palm Desert
#5 Business Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Desert Willow Villas staff and other travellers.
35 questions
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8 months ago

See all questions (35)

Questions? Get answers from The Westin Desert Willow Villas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your child meets the height requirement for the slide or they will be very disappointed.”
Sheberry, 18 May 2017 | Read review
“Don't know what would constitute a "bad room"”
johnsJ7909TO, 17 May 2017 | Read review
“Request a room over looking the golf course which I believe most have”
Blackdiamondgirl, 11 May 2017 | Read review
“Only stay in the building nearest the lobby... or Just stay somewhere else.”
SGWest, 9 May 2017 | Read review
“quiet- stay away from lobby, want action?- stay near main pool”
a23bernstein, 8 May 2017 | Read review
5 of 5
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US$ 148* /night
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Prices are for 1 room, 2 adults
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